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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
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Like everyone else I was nervous to but my wedding dress online but do not hesitate! My dress is absolutely stunning I picked a dress and sent if a couple of pictures and verbally described what I wanted and the nailed it! My dress is more beautiful and the same or higher quality than dress 10 times the cost that I have tried on and it was made just for me! The customer support was phenomenal at every turn! I asked to see the dress when it was done and they sent me a picture I was in love! Then I got the dress and it was even better!
A-Line/Princess Jersey Ruffles Sweetheart Sleeveless Floor-Length Bridesmaid Dresses.
I ordered this dress and immediately contacted this company to advise it DID NOT fit properly. I told them I wanted to exchange for a smaller size, even though I provided the correct measurements, it was too big. They refused to give me a refund; even though their website says easy return! THIS DRESS IS TOO HEAVY, THEY USED TOO MUCH MATERIAL AND IS POORLY MADE. We had MULITPLE SEAMSTRESSES comment on the weight and material used to make this dress. EVEN AFTER THE ALTERATIONS, WHICH COST AN ADDITIONAL $90...THE DRESS STILL DID NOT FIT. AND TO TOP IT OFF, HEBEOS REFUSED TO GIVE ME A REFUND! THEY SAID THEY COULD NOT AFFORD TO, AND ONLY OFFERED ME 15% OF WHAT I PAID, NOT INCLUDING THE SHIPPING AND HANDLING. I WOULD NOT RECOMMEND THIS DRESSS! They also DID NOT POST MY REVIEW ON THEIR WEBSITE. I HAD TO BUY A COMPLETELY DIFFERENT DRESS FOR THE WEDDING...AT THE LAST MINUTE!
Great online shopping, would like to be able to see true color swatch pictures and more interaction with the dress, such as zoom in/out so you can really see details on dresses.
The dress is amazing and almost made me cry to see her in it. She is a plus size young lady and it is not easy to find clothing options. I am so thankful to Hebos for offering the plus size options. You have made her feel like a princess and like her bigger size is beautiful too. THANK YOU.
Packaging was well done, protecting the details on the dress in a bag. Arrived earlier than expected, a HUGE plus. Liked the idea of tracking progress. There are some little things that would not be noticeable to anyone, that would probably look better on a tailored dress, but overall for the price, acceptable.
Would like to return this. Too small. It's been a week and I haven't received an approval for this return.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
The arm straps should be a criss-cross pattern so that they stay on, or perhaps moved further toward the neck
Dress arrived promptly and exceeded my expectations.
DO NOT BUY HERE, It is a horrible experience. They do not offer returns. The dress I received was ugly and not as pictured. I am surprised there are actually have some decent reviews, the dress I received was cheaply made and hideous. DO NOT WASTE MONEY OR TIME.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
Easy to order. Came in a great time! Exactly as the picture!
The dresses are terrible quality, material is strange color and see through. The return policy is ridiculous and shipping costs alone are over $200
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.
I was looking for a WOW factor. The sleeves were quarter length, not long sleeve as pictured. I will take it to a seamtress to add something to it for the WOW factor..
My sleeves were horribly too big! I had to get them altered.
This was my first order. I would definitely recommend Hebeos. The prices were decent. The delivery time was very quick! I made an error on our address for delivery and it all worked out. If you chat, take into account the time difference.
The site is easy to use. The custom sizing was pretty accurate ( Only off by a couple inches on waist). Great pricing. Honestly unbelievable pricing for the quality! Can't wait to buy more!
It was very easy to navigate, there are so many beautiful choices, it was very budget friendly, and the way they keep you informed about your delivery is amazing, 100% would recommend.
Super easy to do. I got mine custom made. It was fast too
Excellent-from start to finish. Easy ordering. Great quality and price.
The buying process was simple a quick. As soon as my order was confirmed and shipped, I received an email with tracking number I was worried because of how far the dress had to come but it got here on time and is a quality garment.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.
Dear Customer,
I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.
We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.
Thank you for your time and patience.
Looking forward to your reply soon.