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HebeosReviews 5,183

3.5

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From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

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3,859
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11,294 reviews

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Missouri
3 reviews
0 helpful votes
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Like everyone else I was nervous to but my wedding dress online but do not hesitate! My dress is absolutely stunning I picked a dress and sent if a couple of pictures and verbally described what I wanted and the nailed it! My dress is more beautiful and the same or higher quality than dress 10 times the cost that I have tried on and it was made just for me! The customer support was phenomenal at every turn! I asked to see the dress when it was done and they sent me a picture I was in love! Then I got the dress and it was even better!

Date of experience: January 19, 2023
Michigan
2 reviews
1 helpful vote
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HORRIBLE CHOICE!
February 18, 2023

A-Line/Princess Jersey Ruffles Sweetheart Sleeveless Floor-Length Bridesmaid Dresses.
I ordered this dress and immediately contacted this company to advise it DID NOT fit properly. I told them I wanted to exchange for a smaller size, even though I provided the correct measurements, it was too big. They refused to give me a refund; even though their website says easy return! THIS DRESS IS TOO HEAVY, THEY USED TOO MUCH MATERIAL AND IS POORLY MADE. We had MULITPLE SEAMSTRESSES comment on the weight and material used to make this dress. EVEN AFTER THE ALTERATIONS, WHICH COST AN ADDITIONAL $90...THE DRESS STILL DID NOT FIT. AND TO TOP IT OFF, HEBEOS REFUSED TO GIVE ME A REFUND! THEY SAID THEY COULD NOT AFFORD TO, AND ONLY OFFERED ME 15% OF WHAT I PAID, NOT INCLUDING THE SHIPPING AND HANDLING. I WOULD NOT RECOMMEND THIS DRESSS! They also DID NOT POST MY REVIEW ON THEIR WEBSITE. I HAD TO BUY A COMPLETELY DIFFERENT DRESS FOR THE WEDDING...AT THE LAST MINUTE!

Date of experience: January 19, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.
Looking forward to your reply soon.

Illinois
1 review
0 helpful votes
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Amazing Craftmanship
January 18, 2023

Great online shopping, would like to be able to see true color swatch pictures and more interaction with the dress, such as zoom in/out so you can really see details on dresses.
The dress is amazing and almost made me cry to see her in it. She is a plus size young lady and it is not easy to find clothing options. I am so thankful to Hebos for offering the plus size options. You have made her feel like a princess and like her bigger size is beautiful too. THANK YOU.

Date of experience: January 18, 2023
North Carolina
3 reviews
0 helpful votes
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Satisfied
January 18, 2023

Packaging was well done, protecting the details on the dress in a bag. Arrived earlier than expected, a HUGE plus. Liked the idea of tracking progress. There are some little things that would not be noticeable to anyone, that would probably look better on a tailored dress, but overall for the price, acceptable.

Date of experience: January 18, 2023
Pennsylvania
1 review
0 helpful votes
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Unresponsive
February 17, 2023

Would like to return this. Too small. It's been a week and I haven't received an approval for this return.

Date of experience: January 18, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.
Looking forward to your reply soon.

Georgia
1 review
0 helpful votes
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Ordering
January 18, 2023

Shopping good so far. I hope I like dress
I like the quality of the dress

Date of experience: January 18, 2023
Colorado
1 review
0 helpful votes
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Again, needs adjustmens
January 17, 2023

The arm straps should be a criss-cross pattern so that they stay on, or perhaps moved further toward the neck

Date of experience: January 17, 2023
Colorado
1 review
0 helpful votes
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Good service
January 17, 2023

Dress arrived promptly and exceeded my expectations.

Date of experience: January 17, 2023
Colorado
1 review
0 helpful votes
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DO NOT BUY HERE- Horrible
February 16, 2023

DO NOT BUY HERE, It is a horrible experience. They do not offer returns. The dress I received was ugly and not as pictured. I am surprised there are actually have some decent reviews, the dress I received was cheaply made and hideous. DO NOT WASTE MONEY OR TIME.

Date of experience: January 17, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.
Looking forward to your reply soon.

Massachusetts
1 review
0 helpful votes
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Exactly what I ordered
January 17, 2023

Easy to order. Came in a great time! Exactly as the picture!

Date of experience: January 17, 2023
Hawaii
1 review
0 helpful votes
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The dresses are terrible quality, material is strange color and see through. The return policy is ridiculous and shipping costs alone are over $200

Date of experience: January 16, 2023
HEBEOS S. — Hebeos Rep
over a year old

Dear Customer,

I hope you have a nice day. We have known your main complaint and we are sorry to cause you all the inconvenience.

We have located your order and we will report your problem to our customer service. They will contact you soon. Remember to check your email.

Thank you for your time and patience.
Looking forward to your reply soon.

South Carolina
1 review
0 helpful votes
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OKAY
February 15, 2023

I was looking for a WOW factor. The sleeves were quarter length, not long sleeve as pictured. I will take it to a seamtress to add something to it for the WOW factor..

Date of experience: January 16, 2023
North Carolina
1 review
0 helpful votes
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My sleeves were horribly too big! I had to get them altered.

Date of experience: January 16, 2023
South Carolina
1 review
0 helpful votes
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My first order with Hebeos
January 15, 2023

This was my first order. I would definitely recommend Hebeos. The prices were decent. The delivery time was very quick! I made an error on our address for delivery and it all worked out. If you chat, take into account the time difference.

Date of experience: January 15, 2023
Oklahoma
1 review
0 helpful votes
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Review
January 14, 2023

The dresses on here were pretty cheap for good quality so it's nice

Date of experience: January 14, 2023
Florida
1 review
0 helpful votes
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Beautifully crafted dress!
January 14, 2023

The site is easy to use. The custom sizing was pretty accurate ( Only off by a couple inches on waist). Great pricing. Honestly unbelievable pricing for the quality! Can't wait to buy more!

Date of experience: January 14, 2023
Florida
1 review
0 helpful votes
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Amazing
January 14, 2023

It was very easy to navigate, there are so many beautiful choices, it was very budget friendly, and the way they keep you informed about your delivery is amazing, 100% would recommend.

Date of experience: January 14, 2023
Kentucky
1 review
0 helpful votes
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Great experience
January 14, 2023

Super easy to do. I got mine custom made. It was fast too

Date of experience: January 14, 2023
Oklahoma
1 review
0 helpful votes
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Excellent
January 13, 2023

Excellent-from start to finish. Easy ordering. Great quality and price.

Date of experience: January 13, 2023
Texas
1 review
0 helpful votes
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Easy and quick
January 12, 2023

The buying process was simple a quick. As soon as my order was confirmed and shipped, I received an email with tracking number I was worried because of how far the dress had to come but it got here on time and is a quality garment.

Date of experience: January 12, 2023