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HebeosReviews 5,173

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

Instant Feedback

11,293 reviews
Maine
1 review
0 helpful votes
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Decent
May 8, 2023

It was pretty good overall, came sooner than expected but the website was a bit tricky to navigate at first.

Date of experience: April 8, 2023
Georgia
1 review
0 helpful votes
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Prom dress
May 8, 2023

I ordered a prom dress and I received the wrong dress. The dress I received was not the dress the I originally wanted. With prom being in two weeks. I would not have time to place another order. I will be sending the dress that I received for a full refund

Date of experience: April 8, 2023
New York
1 review
0 helpful votes
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Horrible company
May 8, 2023

This company is a complete scam and everyone is better off finding a dress elsewhere. The dresses seem to be of decent quality, but if you have any issues it will be a disaster to navigate. Thank god for AMEX and their great dispute processes. I was able to find another dress.

Date of experience: April 8, 2023
Illinois
1 review
0 helpful votes
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Don't buy
May 8, 2023

Dress came quick but it is awful. Super cheap beading and looks nothing like picture. I ordered tan and it looks pink

Date of experience: April 8, 2023
Arkansas
1 review
0 helpful votes
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Henderson
May 8, 2023

It wasn't bad onejdijen kdknehekdkfndnfmksonendjjdndknfjdjcnncnc

Date of experience: April 8, 2023
Georgia
1 review
0 helpful votes
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Prom dress
April 8, 2023

My daughter just googled prom dresses and this website pop up and when she got done looking she found the dress

Date of experience: April 8, 2023
California
1 review
0 helpful votes
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Great dress!
April 8, 2023

Great experience! I was nervous ordering online, without being able to try the dress on, but the dress fit my daughter perfectly!

Date of experience: April 8, 2023
Texas
1 review
0 helpful votes
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Great dress at a fantastic price!
April 8, 2023

This dress was exactly what I hoped for! Fits perfectly, accentuates my shape, and not over the top. I don't mind wearing it for hours because it's not super heavy, but it isn't thin material so I don't have to wear shapewear or any kind of undergarments. It actually fits better at the top, but in this picture it wasn't completely zipped.

Date of experience: April 8, 2023
Oregon
1 review
0 helpful votes
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AMANDA EXPERIENCE
April 7, 2023

Great and not. I liked one and not the other. I also wish they had better return policies

Date of experience: April 7, 2023
California
1 review
0 helpful votes
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Please avoid shopping at this company. They will not honor their guarantee. I asked for a return label and a refund for two dresses, and they refuse to honor it. They will give you the run around and keep emailing you with excuses on why can't send the dresses back.

Date of experience: April 7, 2023
Alabama
1 review
0 helpful votes
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N/a
May 7, 2023

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Date of experience: April 7, 2023
Nevada
1 review
0 helpful votes
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Mother's dress
May 7, 2023
Updated review

Beautiful dresses. Doesn't fit. Off by at least 2 sizes. Color is more pink than expected

Date of experience: April 7, 2023

Beautiful dresses
March 18, 2023
Previous review

Beautiful dresses.

Date of experience: March 18, 2023
Minnesota
1 review
0 helpful votes
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Just trying to request to return 1 dress. Followed instructions, sent pictures, no response. Be cautious. Returns don't seem to be offered.

Date of experience: April 7, 2023
Canada
1 review
0 helpful votes
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Horrible customer service - do not buy from this website. If you have a choice do not spend your money here. Very low quality and you will have a terrible time returning the dress. I do NOT recommend this website and the dresses.

Date of experience: April 7, 2023
Qatar
1 review
0 helpful votes
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Horrible dress
May 7, 2023

I will never but anything in this website again, the dress I bought it's horrible and the return policy is so disappointing. Disgusting material and it's not the same as the picture or videos they show. HORRIBLE

Date of experience: April 7, 2023
Alaska
1 review
0 helpful votes
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Terrible
May 7, 2023

Overall experience terrible. Ended up with a dress I can't wear

Date of experience: April 7, 2023
Spain
1 review
0 helpful votes
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Terrible Service
May 7, 2023

They don't honor their return policy. Terrible service to not honor the 14 day return policy and they only communicate by email, and not very timely.

Date of experience: April 7, 2023
Florida
1 review
1 helpful vote
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Dress never came
May 7, 2023

I ordered and paid for express shipping my daughters prom dress never came and I've tried asking for a refund and nobody has gotten back to me. I didn't get a tracking number no updates just emails asking how I liked the dress that I never received. I'm very disappointed I wanted to purchase my wedding dress from here but I will never shop here again after this experience.

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
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Is perfect for me
April 7, 2023

Me encanto me quedo hermoso un poco grande de las mangas pero es algo que tiene solución

Date of experience: April 7, 2023
Texas
1 review
0 helpful votes
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Very Impressed
April 7, 2023

DRESSES is elegant and beautiful. Fabric is of great quality. Placed order March 17th and received it April 6th.

Date of experience: April 7, 2023