Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I ordered a prom dress and I received the wrong dress. The dress I received was not the dress the I originally wanted. With prom being in two weeks. I would not have time to place another order. I will be sending the dress that I received for a full refund
This company is a complete scam and everyone is better off finding a dress elsewhere. The dresses seem to be of decent quality, but if you have any issues it will be a disaster to navigate. Thank god for AMEX and their great dispute processes. I was able to find another dress.
Dress came quick but it is awful. Super cheap beading and looks nothing like picture. I ordered tan and it looks pink
My daughter just googled prom dresses and this website pop up and when she got done looking she found the dress
Great experience! I was nervous ordering online, without being able to try the dress on, but the dress fit my daughter perfectly!
This dress was exactly what I hoped for! Fits perfectly, accentuates my shape, and not over the top. I don't mind wearing it for hours because it's not super heavy, but it isn't thin material so I don't have to wear shapewear or any kind of undergarments. It actually fits better at the top, but in this picture it wasn't completely zipped.
Great and not. I liked one and not the other. I also wish they had better return policies
Please avoid shopping at this company. They will not honor their guarantee. I asked for a return label and a refund for two dresses, and they refuse to honor it. They will give you the run around and keep emailing you with excuses on why can't send the dresses back.
Beautiful dresses. Doesn't fit. Off by at least 2 sizes. Color is more pink than expected
Just trying to request to return 1 dress. Followed instructions, sent pictures, no response. Be cautious. Returns don't seem to be offered.
Horrible customer service - do not buy from this website. If you have a choice do not spend your money here. Very low quality and you will have a terrible time returning the dress. I do NOT recommend this website and the dresses.
I will never but anything in this website again, the dress I bought it's horrible and the return policy is so disappointing. Disgusting material and it's not the same as the picture or videos they show. HORRIBLE
They don't honor their return policy. Terrible service to not honor the 14 day return policy and they only communicate by email, and not very timely.
I ordered and paid for express shipping my daughters prom dress never came and I've tried asking for a refund and nobody has gotten back to me. I didn't get a tracking number no updates just emails asking how I liked the dress that I never received. I'm very disappointed I wanted to purchase my wedding dress from here but I will never shop here again after this experience.
Me encanto me quedo hermoso un poco grande de las mangas pero es algo que tiene solución
DRESSES is elegant and beautiful. Fabric is of great quality. Placed order March 17th and received it April 6th.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.