HebeosReviews 5,172

The product was honestly better than I expected. Loved the dress but it doesn't quite fit. I've been sending in a request daily to ask for a return as the return policy said that you could within 14 days if you submitted a request - day 3 of waiting for a response. But had it fit, I would have been very happy with it.

After it was delivered it was fast. But the quality was not consistent thru the entire dress

Dress arrived 3 weeks late, not in time for Event. No response from Cust. Service for updates of status.
Worse, now trying to return the unused dress in original condition with tags, and they will not respond to my requests to provide me with their required Return Form and Shipping Label. I'm worried I will run out of time, based on their return policy, to get the dress shipped back for a full refund. They are non-responsive and the whole situation feels sketchy

I was excellent! I daughter was the one the purchased it.

The dress, veil, shoes, and jewelry were all placed in a compressed bag and when I opened it, it was so wrinkled and out of shape it did not look like the dress I had ordered. The dress and veil are currently being pressed at the drycleaners and are costing me an additional $100.00! This is after paying $56.00 in shipping. I am very dissatisfied with the dress's care and pray that it will look like the dress I ordered once it is pressed. Plan when you get your dresses to be having to pay out an additional amount of money to get your dress pressed because they come wrinkled up so bad that they do not even look like the dress you ordered. Very dissatisfied at this point! The wedding is only a few weeks away and hoping and praying the dress comes back to me looking like it should have come in the mail.

When I made the complaint about the end of the hook. I wasn't help. They just said buttos were decorative and don't have to be joined. I wrote a bad review on thier page, and it wasn't ever published it. It runs small, and comany won't exchange or refund, if doesn't fit. Finally, yesterday I got an email saying, I'm getting 20% off, as I way of compensations.

Very informative, and professionally written. Very straight forward
And easy to navigate site, once ordered, was kept informed on a regular basis thru e-mails.
Custom length of dress was spot on! One of the most pleasurable, experiences I've had in buying this gown as a gift for my wife, for our 50th wedding anniversary, she looks so beautiful in it! Thanks so much for everything, will never forget this experience! Manuel

First of all, my dress came from china, which I didn't know, so it took much longer than I thought. Second, the dress does not really fit good on the right places and looks cheap. The color is also different then on the picture.

The dress is too small I've emailed about a return label and haven't heard anything.

Was nothing like the website said. Responds to customers late.

I received the dress and I do not like how it fits, and I need to return it. The illusion fabric comes thrugh as to brown instead of white.

Website was easy, this dress is for my daughters wedding -Bought for youngest daughter as the bridesmaid and bride says this was nothing as she picture the dress to be was thick, neck is small so think about the size of your neck when ordering, color was more of a peach vs a soft pink

I ordered a dress for my prom and even paid the extra for the custom sizing. Instead of a red dress that fit I got a green one that was too big. I've tried to follow the instructions to return the dress and they have yet to reach out to start the process (as of right now I have sent a total of 5 emails and nothing). It's just sad because I tried seeing if it was a reliable site on YouTube and it seemed like it was, but IT ISN'T DO NOT BUY FROM HERE.

Order was great - shipping didn't take as long as expected.

So many options with colors to choose from so many styles

I bought it and came perfectly on time! The dress was also really pretty but it was a little different from the photo.

It was ok i ordered three times first dress was lost second i cancelled because i got no confirmation i got the third

Received the dress with a terrible color match. Reached out to customer service and still waiting for a response after two days (the website says they respond within 24 hrs). Two days and still waiting.

I have emailed you twice for how to return. Please give me instructions on how to return.

I was skeptical about buying since it is a knock off dress website, and I was worried about receiving it in time. But I actually received it early and everything was updated as it was being made and when it was shipped. I will order from them again. The dress is good quality. It was a little big, but that's ok I can have it altered