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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
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They are horrible. Not only was the dress they sent not the way it looked on the website but it was damaged! They had the nerve to ask me to get it tailored! They say on their website 100% refund but they are liars and thieves. They purposely take days to reply back to you just so the time to return runs out. The material is cheap and the service is horrible. DON'T ORDER ANYTHING FROM THEM
The dress I ordered was supposed to be burgundy when I received the dress it was red. On their website, they promise a 100% refund if the dress is the wrong color. Of course, I have not received a full refund and I have been going back and forth with them in an email but they take forever to reply. They say they can only give me 20% back even though their website says you will receive a 100% refund if the color is wrong. This website is untrustworthy and they do not communicate well. I asked to talk to a manager and they didn't even allow me to do that. I am very unpleased and I want a full refund.
BUYER BE AWARE! My dress was promised to be delivered prior to my daughters prom and arrived 3 weeks later unfinished (bodice had not been sewn around the bottom at all) and when I sent them my complaint about the tailoring being unfinished they forwarded me the no return policy. So order at your own risk. I do not recommend this company to anyone. You get what you pay for from my experience with them!
Cheap fabric, dress not the same as what appears on thier website. They are not responding when I request a refund. I will be reporting them to the Better business bureau!
NEVER, EVER take a chance buying from these crooks. I ordered 2 dresses for the wedding in grey and when I received them they are an ugly, muted green. So ugly in color, I never even tried them on. I tried to return them, but after many attempts they refuse to give me more than 15% of the original cost. I made the mistake of not checking their reviews before buying... Half of the people give them 1 star. If you ordered from them and were happy, you got lucky, half of us were not. Dont take the chance. Never buy from these crooks!.
This dress is so amazing! I was a little scared to order this dress because I wasnt sure if this website was legit or not but I am so amazed and I have told everybody I know about it! I will definitely be ordering again!
The dress looks just like the picture and was shipped very quickly. Great dress, very well made. Daughter got it for prom and she loved it. She looked really good in it.
So we finally received the dress and was so excited till we opened it and was so dissapointed it looked like it had been worn before had drag marks around the hem and the worse was to come my daughter tried the dress on and thats when we saw it the horror of mould all up the front of the dress! So i immediatly email hebeos with photos of the damage and mould, there reply shocked me to my core...
This was the email i received
Hi Thank you for your pictures. We are sorry to see the flaws of the dress. If possible would you please clean it by yourself? We would like to offer 10% dress price as extra discount for you. Sorry for the trouble and beg your understanding.
Are you for real i pay well over £100 pound on a dress and it arrived damaged and you want me to clean it well if like me everyone knows you cant clean mould out of material,
I will never shop at hebeos again i will be taking this further
Ordered a dress for my daughters prom on the 8th march had 3 emails to her saying order successful yet when i when to check where her order was the number dont exsist was told it would be here by the 25th march sent email after email with no response
I was extremely nervous ordering my prom dress online, but I am so happy with the result I got. I absolutely love my dress! It was not only affordable, but it is also very good quality. Although tailoring took a slightly longer than I expected, it was delivered extremely fast. I am so pleased and happy with the way everything turned out!
I was very pleased with the dress. Arrived as scheduled and material was of good quality. I suggest having a seamstress take your measurements. I measured myself and ordered a dress that was a little big. I had to have it altered.
This company is amazing! Answered all of my questions I had. The dress was beautiful and is legit! Fit amazing just a little long on the bottom. Definitely recommend
If you are thinking about buying the dress on hebeos, DO IT! It is absolutely beautiful, the quality is excellent and the price is very low for the fabulous dress you will receive. Okay first of all, I didnt expect anything too great from this dress. This dress is amazing. The quality was absolutely great.
The dress is awesome it's perfect it's exactly like the picture, maybe its more beautiful than the picture I felt like a princess in it don't doubt it just buy it!
I ordered my dress in the beginning of March and I paid 20 extra dollars for a rushed order so it should have come on March 25. It came on April 3rd and it smelled bad and didn't look anything like the picture. I contacted the support team through the website immediately three different times and they never contacted me back. I finally just emailed the confirmation email they sent me when my dress came and asked to return my dress. They asked me to get it tailored and offered me a 15% refund. I said no I want a full refund I spent $200 on this $#*!ty $#*! dress and I want my money back. They never responded. I have since emailed them numerous times and I have not yet heard back. I'm beyond frustrated and angry. Literally I just want my money back I'm pissed
So my prom was approaching and I looked online for a dress and came to this site and they had pretty beautiful dresses. So I ordered one. The Dress didn't look like nothing in the picture as it said it was, the dress came in rolled up in a plastic bag. At least deliver it in a box. So I asked for a refund and they took hours in emailing me back. Like 4:00 a.m. in the morning, and every time they emailed me back it was a different person. So I'm stating my clam over and over and over. Please I beg you DO NOT OVEE FROM THEM AT ALL. IT'S A TRICK THEY TRICKED ME THEY WILL TRICK YOU.
Hi Sophia, we apologize that you have had a dissatisfying experience with your order. We would be happy to assist you in returning items if we did anything wrong. Please read more details about our return policy from here: https://www.hebeos.com/return-policy.html. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue.
Best website ever! First time buying and I was nervous at first. It is true to size and the color is amazing. Thank you for the dress my daughter looked amazing at prom.
Best dress I ever purchased. It looks better than in the pictures. It fits perfectly, really love the color and definitely would recommend. Theres no mistake in buying this dress. Really, really happy.
I was very nervous about purchasing but this dress arrived today and is beautiful. The detailing is pretty and seems secure. I did not do custom measurements but I did measure myself and ordered based my size. It feels slightly lose in the bust but would likely be better with a different bra. I hope this helps anyone on the fence about ordering.
I was a little nervous about buying a prom dress online, but the size charts were accurate. My dress shipped quickly and I received it within 20 days after ordering! I love it so much and it's so pretty, and I would definitely recommend Hebeos. They also sent a really cute note with it.
My daughter and I were apprehensive about ordering a prom dress online, but we really lucked out with this dress. Its delivery was timely, It fits exactly as expected, and if you think it looks beautiful in the photo - wait til you see it up close. It is stunning!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi gillian. We're sorry to hear you weren't satisfied with your experience! We completely understand your frustrations and will do our best to help. Please continue to work with our customer service team, and we hope to resolve this issue promptly.