HebeosReviews 5,134

I ordered a prom dress paid extra shipping to receive the dress in time for my niece's prom on 07Apr18. I got email on 27Mar18 stating the dress was almost ready and would have to be quality check before shipping and that I would get the dress on or before 03apr18. I am in Florida and my niece is in South Carolina. She advised the dress did not come on 03Apr18. I sent an email to find out why the dress did not arrive got an email back stating the dress will not be made and shipped on time before 06Apr18. They said also ask did I still need the dress. Really? I already explained the dress was need for prom on 07Apr18. I would not need the dress after that. I immediately email back requesting my full refund of 194.00 because they could not send my dress in time as promised by 03Apr18. I emailed three times requesting a refund. I got an email last night 04AP18 stating they would only refund my shipping and extra shipping cost only. Not only did I pay 194.00USD. I now have to spend more money on another dress so that my niece wont miss her prom. The company has no regards for their customers. They only want money for services they can not provide as promised. PLEASE DO NOT ORDER FROM HEBEOS YOU WILL NOT GET WHAT YOU ORDER AND NO REFUND... The worst customer service ever. There is no number to speak with anyone. The only contact is by email. I am going to keep writing reviews on this company no one else will be scammed by them again. I going to continue to email them every day until my issue is resolved. The business practice is such a SCAM.

PLEASE DO NOT ORDER FROM HEBOES.
Ive wasted my time and money with this website. Their customer service is terrible. Not to mention the only way to contact them is through email. I ordered my prom dress on March 14,2018. I payed for the dress to be here before April 1 which was an option that had on there shipping. I thought that would be perfect, however I did NOT receive my dress on or before that day! I emailed them dozens o times asking for a tracking number and to find out if the dress has even been shipped. Days later they emailed me with little detail saying that my dress is still not finished and asked for my event date! I told them that my prom is April 7. Today I recieved and animal telling me that my dress had been shipped and that it would arrive APRIL 10th! Wtf. Im still trying to get my refund

Thank you, thank you, thank you! I was searching department stores all over my town for this style of dress! They either didn't have it, or didn't have my size! A friend recommended I check out hebeos! I found the perfect dress right away! THANK YOU! You gained one happy customer! I honestly can't thank you enough! I am crying tears of joy right now! The dress is BEAUTIFUL and fits so well! I am beyond ecstatic! You guys are definitely amazing! 5 stars to you!

I was a little nervous ordering my daughters prom dress online, but I was very impressed and pleased with the fabulous customer service we received from Hebeos! The packaging was very nice and professional. The dress itself is exactly as pictured on their website, very high quality material, the color matches perfect and the size chart they provided was spot on! The entire process was so smooth, no issues at all. I will definitely be ordering from them again in the future!

After recieveing 4 green dresses with faults ie cotton showing and hanging down, threads pulled, white lines where they have not been dyed properly instead of 4 light sky blue dresses i asked for replacements or a refund on the £300 and they refuse to do anything and totally ignore you. They rip people off charge high amounts and pay china or hongkong to make the dresses for alot less and send them scrunched up wrapped in plastic with a note inside with the reason for export is because they are samples! People need to get in touch with trading standards and get this firm shut down. I have been in touch with watchdog and trading standards. They are ripping too many people off.

After reading the reviews and looking at a posted pic in one of the reviews, we thought it would be best to go with custom measurements. We also put a rush on delivery. Our order was dated to arrive March 24th but delivered 2 days later. Customer Service communicated very well and answered any emails I sent over. When we recieved the dress, the material is of good quality and the the workmanship is Superb! When my daughter tried it on, it fit like a glove! We couldnt be more happy with our order! We definitely plan on ordering with Hebeos again in the near future!

My dress is beautiful and got delivered to me on time. I was very pleased with the material of the dress, I will need to get it hemmed but thats an easy fix. The dress I received matches the picture I saw online and I will definitely be using this site again.

Paid a little extra for rush shipping because we ordered last minute... dress came with one day to spare and was just perfect!

I ordered my daughters graduation dress on 2/20/18 and just received it today 4/3/18. While I didnt want to chance ordering her prom dress because I figured they would be super busy this time a year, I was willing to order the graduation dress since it wasnt needed right away.

I am pleasantly surprised how nice the dress is. It is exactly how the it was pictured and its well made. The fabrics are not cheap and the workmanship is really good.