HebeosReviews 5,169

If I could give no stars I would. I ordered a wedding dress in champagne, came later than specified. The colour was more in between a murky yellow and orange and the lace was like cardboard. I ordered a size 18 being well prepared to have it tailored as I'm in between a 14/16. Well don't go by your UK size because it went no where near me and the body was way too short. Have requested to return it 3no times and they keep asking for photo's. There's no way I'm taking photos in this dress. Still battling to get a returns form and if and when I do will probably be ripped off to return it too.

Ordered a dress and it finally came... so disappointed... workmanship was very shoddy and when I complained they wanted photos. These were sent showing bad beading with it falling off etc. what do I get back... a suggestion to find a good tailor and 10% of the purchase price. I have been quoted more than the dress was worth to fix their rubbish. Would not put your trust in this company... Sweat shop somewhere in asia... they rip of their employees as well as their customers..

This dress is so beautiful and fit me wonderfully! I looked so beautiful and am very excited to wear over and over. I ordered 2 sizes up than my normal and it was a wise decision!

They have an a page on Instagram I recommend you follow it Hebeos. Official you can communicate with them there. I also recommend you order well in advance, a month or more before your event. I placed an order from Hebeos, I have received a dress from there it was custom made according to my measurements, they were very patient with me as i am very picky, I asked for a picture of the dress to see how it looks before they ship it to me. They sent me a picture it was good. But when the dress arrived it was beyond expectations and way nicer in person. Fits perfectly. Arrived 9 days later than the expected date but that's fine as long as it fits and as long as I received it before my event. I recommend to look at the pictured from the reviews posted and see how the dresses look on people not the advertised picture. Follow their page on Instagram it helps a lot because they share pictures of people wearing their products. I am more than happy to dm pictures of my dress for those who would like to see, this is my name on Instagram aljazzi_xo. Last but not least Big thank you to Hebeos.

I loved this dress, I had wanted it all year for prom and was so skeptic about ordering it online but I was so happy with the results. I did have to get it altered because the chest area was a little too big but that was probably just my measuring. The dress was delievered right on time and it was stunning, I couldnt have asked for anything better. My friend also ordered her dress from this sight per my recommendation and her dress was great too.

After receiving a dress that I ordered, I wanted to return it for a refund. Hebeos asked for pictures, measurements etc. Even though I gave this information to them, they told me they were sorry but they would not do a return/refund on the dress. BEWARE... they do not have a return policy except one that they make up as they go along, or continue asking repetitive question so you will give up. My suggestion would be to go and order from JJ House. Much better quality and a lot less hassles!

Do not order from this website! They will not honor the terms and conditions on the website. They sent us a defective dress that could not be worn and would not authorize a return or give us a refund. The dress arrived smelling like fish, had terrible frayed, crooked hems and had plastic snaps that would not fasten. The dress could not be worn. We sent pictures of the defects and they said for us to take it to get it fixed. Complete scam. Horrible experience and a fraudulent company.

My dress arrived and it fit perfect, just as I customized. I am truly impressed by the service I received through this website. I even received a nearly immediate reply when I expressed my troubles in the purchase of this dress. It looked beautiful and the material authentic and not cheap. I will be ordering more dresses from this site in the future. Thank you Hebeos, and thank you seamstress and alterations specialist. I am blessed to do business with you all.