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Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
Hebeos Reviews Summary
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Thanks so much to Hebeos and their customer support, I was able to overcome a huge dress dilemma and get my beautiful gown JUST in time for a gala. I got my dress custom fitted and it was PERFECT! Couldn't have asked for a better dress to celebrate my man's success in winning Man of the Year 2018 for Leukemia and Lymphoma Society fundraiser.
I absolutely love this dress, I was a little bit worried about it coming on time but it came four days before my prom. The dress fits perfectly, it was everything I hoped it would be I am beyond pleased with my dress. I highly recommend ordering from the website, this dress has exceeded my expectations. Thank you hebeos
This dress was everything, it was a perfect fit and great quality. My sweetsixteen was a success. Thanks!
Prettier in person! Train was alot longer so I had to get it altered but besides that it's beautiful!
Beautiful dress just as pictured I was impressed with the quality of this dress only downfall if that the neck strap doesnt stay clipped on I had to sew a button quick fix overall it was a great buy thank you
Incredible! Love the colors... Looks just like the picture. No surprises, except that it really looks like the picture! BEAUTIFUL! Bonus... surprised by the bling... it sparkles a little!
This is a beautiful and well-made dress. The dress is lined very well underneath and very "flowing" at the bottom, which my daughter loved about it! It really is prettier in person. The embroidery is well done with no loose threads anywhere. The clasp at the halter-style neck is sturdy and will surely hold through dancing for hours :) We are very pleased with the quality of this dress!
My daughter ordered a dress for her prom and it didnt fit and was cheaply made so we contacted customer service the same day we received it and they would not send us a return authorization. I had to go out and purchase another dress for her. Bad business, inferior product, high shipping charges and really long delivery time! Anyone giving 5 stars has to be giving fake reviews! Seriously take heed and order from a reputable company!
I ordered a dress for my daughters prom. When the dress arrived the quality is really poor, cheap and nothing like the image. Ive been emailing them for two weeks to return the dress and get my money bk and they keep ignoring my emails. Rubbish!
Ordering a dress from Hebeos was the biggest mistake I made. I received the dress on 6/15 almost a month after I placed the order on 5/23. Unfortunately, the color I
Did not like as it was not as pictured. Plus, the fit was absolutely not flattering and too loose. So, I followed the guidelines and contacated support services to initiate a return. Oh My GOD... the process was so frustrating, ridiculous, and time consuming. I must have sent 10 emails requesting a refund. They asked for a picture of the dress, then measurements of my waist, bust and hips. Then asked me to do alterations. This was their solution and specifically notated in email that I cannot get a refund. Such bad business ethics. I could not even talk to a live person. At that point, I realized I was not getting anywhere obtaining a refund. So, I contacted my credit card company and disputed the charge. Now, they will have to deal with Chase.
This business is absurd. It is ridiculous to have to send 10 emails to request a refund. What kind of online store doesn't have a business address nor a phone number. I realized in the beginning that contact information is not available. However, I honestly thought that upon receiving the order, I'll have contact information not a robot. Bad Bad Bad business model.
Please do not order from Hebeos
Hadeel Judeh Jun 19,2018
I just received the package today. When I opened it, one word for the dress: beautiful!
I really like the style, especially the back style. And, the fabric is very comfortable. I can't wait to wear it for my prom dance. Thanks for the excellent dress!
Wonderful dress which I am going to wear for my prom, went for one of the standard sizes and excellent fit!
This is the second dress Ive got from Hebeos and they have both been amazing. The quality is great and they fit true to size.
Such a pretty dress. Amazing customer service definitely appreciates that :p I got it custom fit and its great. Great dress for my senior prom!
I bought three dresses and paid almost $400. These were "trial" dresses for my maid of honor to see if we could order bridesmaid dresses through the website. One dress came damaged (the "belt" was glued on and had come off during shipping and the two others didn't come close to fitting when we already sized up the order...). I emailed them the DAY the dresses came and here I am several emails later and they will not refund or initiate a return, even for the damaged dress!
Horrible crooks
My dress came ripped and dirty and i felt that i was putting on a metal armor instead of a dress and when i asked for a refund they told me they can only refund 10% are they kidding me
I took this to my bank and my lawyer my bank asked for pictures which i submitted and im waiting for my bank to take back my money from these crooks
I love the dress a lot, especially the ruffles on it. Very beautiful dress! And your team is really professional. The dress was delivered to me earlier than expected.
Received the dress yesterday. I love the detail on the dress a lot. The dress is just exactly what I was looking for. Can't wait to wear it at the ball! I am so excited. :)
The bead work is superb, very well made and elegant. I purchased it in blue. Very comfortable, although I had to shorten it/hem it since it was too long for my height. It would be nice if the dress is offered in various lengths to accommodate petite, regular and tall.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members