Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Got my dress in 3 weeks, which fit the timeline it was expected to arrive. The dress did have a chemical smell to it, but it will obviously be dry cleaned before the wedding! The fit was absolutely PERFECT, I went according to the sizing provided. The dress is also so beautiful and exactly as described. The pricing was a steal. I couldn't be more happy with the dress, price, shipping, etc. I would order from Hebeos again in a heartbeat!
I get so excited looking through tour selection. I love your website. I always find something I have to have.
I get so excited looking through tour selection. I love your website.
My dress came and BEAUTIFUL doesn't even describe it. I'm so happy with my purchase. The only issue I had, was that I never received an email once my order shipped.
I was very skeptical about ordering offline. So glad I did! I have to get a little bit of altercations done but the dress is almost perfect.
I ordered multiple things from hand gloves, to ear rings... to a mother of the bride dress. I'm pleased with the accessories but not with the dress color! I ordered "as in the picture" which looks like a pink shade the dress I was sent is definitely brown! I was told it's because of lighting. I don't believe that and am pissed there's nothing I can do but order another, which I won't! I was give 10% back that didn't even cover the shipping fee. And it's for my mother at my wedding... I wish I could post a picture. That was the main reason for ordering from this site I loved the dress in the picture and the color was spot on to my wedding colors but sadly that is not was I got.
I was skeptical because the website doesn't look very real but I received my dress and it fits great (custom fit). The quality is amazing. It arrived in less than 2 weeks! Honestly couldn't believe it, thank you!
Received dress in timely fashion very good material fitting is a slightly off ordered a size 12 but very challenging to zip up around the back very small bustier or wider back women but will make it work so the bride has a wonderful day
Its was amazing and the dress exceeds all expectations
Although I was in contact with customer service the whole time and requested that my dress be altered a certain way (which you can do) they did not complete the alterations. Also, I gave custom measurements that way it would fit the first time. Unfortunately, it is quite loose on me and I'm not sure how that could be. Also, I stated that I would not be wearing heels with my dress so that they would not add the extra length but it is definitely too long, and I will have to wear heels if I don't want to have to hold it up the whole wedding. Overall the dress is beautiful and great quality(especially for the price!) but I'm just disappointed that my request were not met.
Ordered this as my wedding dress and loved it and fit perfectly! Just need a little alterations with length. Definitely recommend if you don't want to spend tons of money on a dress but still want to look gorgeous!
Experience was good. I was worried about the reviews as they mostly said that returns are not easy and customer service is terrible. I decided to order my dress and I am extremely happy. I went up an inch in my waist, hips, and a 1/2 inch in the busts and I'm glad I did- as it fits perfect. I also did custom measurements
Ordered one dress for my young daughter and one for myself.
Neither dress were as pictured.
My dress was so loose and I couldn't even get it tailored due to the way it was made.
My daughters dressed had White and Baby Blue on it and they made all of it in Baby Blue- Not to mention, the style was quite different.
The company gave me the run around and when they finally responded, they offered me $20 refund. I had just spent over $300 on 2 dresses that would not be worn and they were not willing to accept returns nor offer a full refund.
I ordered a potential wedding dress from Hebeos- an online retailer- so I of course thought I would be able to return the dress if I didn't like it or if it was too small. Not the case. Hebeos has a RIDICULOUS return policy where you can pretty much ONLY return damaged goods. That is called SCAMMING PEOPLE. Now I am out $200. Thanks for nothing.
Easy website to browse and easy checkout! Thank you!
Easy website to browse and easy checkout! Thank you!
I was very excited when I purchased a dress from the website but sadly when it arrived it didn't fit so I immediately contacted them and let them know requesting a refund. They gave me the run around for several days and said that I ordered the wrong size so they would not issue a refund and suggested I see a seamstress. That's a horrible way to treat your customers. I feel scammed stuck with a dress I can't do anything with. I'll never use them again
I got everything shipped pretty quickly and the material of the dress was good for the cost, but I would not do custom sizing again. I measured myself exactly and had said to add 3 inches to height for heels. Well, even without shoes on you can see my feet. Disappointed.
The dress I ordered fit me practically perfect! Highly recommend
My dress was delivered with ink marks on it. Customer service replied quickly. Their original offer was not acceptable, however we were able to resolve the issue... the dress itself was nice for the price... the zipper is poor quality.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.