business logo of Hebeos

HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
How would you rate Hebeos?
grey star
grey star
grey star
grey star
grey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

Instant Feedback

11,288 reviews
Texas
1 review
0 helpful votes
Follow Cimarron D.
Unfollow Cimarron D.
Send Message
Share Review
Report Review

Perfect!
February 4, 2021

Got my dress in 3 weeks, which fit the timeline it was expected to arrive. The dress did have a chemical smell to it, but it will obviously be dry cleaned before the wedding! The fit was absolutely PERFECT, I went according to the sizing provided. The dress is also so beautiful and exactly as described. The pricing was a steal. I couldn't be more happy with the dress, price, shipping, etc. I would order from Hebeos again in a heartbeat!

Date of experience: February 4, 2021
Nevada
1 review
0 helpful votes
Follow Yolanda F.
Unfollow Yolanda F.
Send Message
Share Review
Report Review

Very satisfied customer.
February 3, 2021
Updated review

I get so excited looking through tour selection. I love your website. I always find something I have to have.

Date of experience: February 3, 2021

I get so excited looking through tour selection
January 4, 2021
Previous review

I get so excited looking through tour selection. I love your website.

Date of experience: January 4, 2021
Washington
1 review
0 helpful votes
Follow Alyse F.
Unfollow Alyse F.
Send Message
Share Review
Report Review

Dream Dress
February 3, 2021

My dress came and BEAUTIFUL doesn't even describe it. I'm so happy with my purchase. The only issue I had, was that I never received an email once my order shipped.

Date of experience: February 3, 2021
Maryland
1 review
0 helpful votes
Follow Jacqueline Y.
Unfollow Jacqueline Y.
Send Message
Share Review
Report Review

Do not order from this company. Requested to return the item and they would not refund my money. Scamm don't buy from them.

Date of experience: February 3, 2021
Louisiana
1 review
0 helpful votes
Follow Jackie Q.
Unfollow Jackie Q.
Send Message
Share Review
Report Review

Highly satisfied
February 2, 2021

I was very skeptical about ordering offline. So glad I did! I have to get a little bit of altercations done but the dress is almost perfect.

Date of experience: February 2, 2021
Georgia
1 review
0 helpful votes
Follow Lashelle F.
Unfollow Lashelle F.
Send Message
Share Review
Report Review

Sadden
March 4, 2021

I ordered multiple things from hand gloves, to ear rings... to a mother of the bride dress. I'm pleased with the accessories but not with the dress color! I ordered "as in the picture" which looks like a pink shade the dress I was sent is definitely brown! I was told it's because of lighting. I don't believe that and am pissed there's nothing I can do but order another, which I won't! I was give 10% back that didn't even cover the shipping fee. And it's for my mother at my wedding... I wish I could post a picture. That was the main reason for ordering from this site I loved the dress in the picture and the color was spot on to my wedding colors but sadly that is not was I got.

Date of experience: February 2, 2021
Georgia
1 review
0 helpful votes
Follow Megan B.
Unfollow Megan B.
Send Message
Share Review
Report Review

I was skeptical because the website doesn't look very real but I received my dress and it fits great (custom fit). The quality is amazing. It arrived in less than 2 weeks! Honestly couldn't believe it, thank you!

Date of experience: January 31, 2021
Pennsylvania
1 review
0 helpful votes
Follow Dee J.
Unfollow Dee J.
Send Message
Share Review
Report Review

Bridesmaid dress
January 30, 2021

Received dress in timely fashion very good material fitting is a slightly off ordered a size 12 but very challenging to zip up around the back very small bustier or wider back women but will make it work so the bride has a wonderful day

Date of experience: January 30, 2021
North Carolina
1 review
0 helpful votes
Follow Kim G.
Unfollow Kim G.
Send Message
Share Review
Report Review

Wedding dress
January 29, 2021

Its was amazing and the dress exceeds all expectations

Date of experience: January 29, 2021
Michigan
1 review
0 helpful votes
Follow Olivia D.
Unfollow Olivia D.
Send Message
Share Review
Report Review

Beautiful dress!
March 2, 2021

Although I was in contact with customer service the whole time and requested that my dress be altered a certain way (which you can do) they did not complete the alterations. Also, I gave custom measurements that way it would fit the first time. Unfortunately, it is quite loose on me and I'm not sure how that could be. Also, I stated that I would not be wearing heels with my dress so that they would not add the extra length but it is definitely too long, and I will have to wear heels if I don't want to have to hold it up the whole wedding. Overall the dress is beautiful and great quality(especially for the price!) but I'm just disappointed that my request were not met.

Date of experience: January 29, 2021
Colorado
1 review
0 helpful votes
Follow Katie M.
Unfollow Katie M.
Send Message
Share Review
Report Review

Wedding dress
January 28, 2021

Ordered this as my wedding dress and loved it and fit perfectly! Just need a little alterations with length. Definitely recommend if you don't want to spend tons of money on a dress but still want to look gorgeous!

Date of experience: January 28, 2021
Wisconsin
1 review
0 helpful votes
Follow Lauren X.
Unfollow Lauren X.
Send Message
Share Review
Report Review

Wedding Dress
January 27, 2021

Experience was good. I was worried about the reviews as they mostly said that returns are not easy and customer service is terrible. I decided to order my dress and I am extremely happy. I went up an inch in my waist, hips, and a 1/2 inch in the busts and I'm glad I did- as it fits perfect. I also did custom measurements

Date of experience: January 27, 2021
Sweden
1 review
0 helpful votes
Follow Wilma F.
Unfollow Wilma F.
Send Message
Share Review
Report Review

Dress
January 26, 2021

I did not have to wait long and the dress is really nice.

Date of experience: January 26, 2021
Colorado
1 review
1 helpful vote
Follow Susan G.
Unfollow Susan G.
Send Message
Share Review
Report Review

Fail on 2 out of 2
February 24, 2021

Ordered one dress for my young daughter and one for myself.
Neither dress were as pictured.
My dress was so loose and I couldn't even get it tailored due to the way it was made.
My daughters dressed had White and Baby Blue on it and they made all of it in Baby Blue- Not to mention, the style was quite different.
The company gave me the run around and when they finally responded, they offered me $20 refund. I had just spent over $300 on 2 dresses that would not be worn and they were not willing to accept returns nor offer a full refund.

Date of experience: January 25, 2021
Missouri
1 review
1 helpful vote
Follow Lindsey S.
Unfollow Lindsey S.
Send Message
Share Review
Report Review

NEVER SHOP HERE
February 19, 2021

I ordered a potential wedding dress from Hebeos- an online retailer- so I of course thought I would be able to return the dress if I didn't like it or if it was too small. Not the case. Hebeos has a RIDICULOUS return policy where you can pretty much ONLY return damaged goods. That is called SCAMMING PEOPLE. Now I am out $200. Thanks for nothing.

Date of experience: January 20, 2021
Colorado
1 review
0 helpful votes
Follow Christine H.
Unfollow Christine H.
Send Message
Share Review
Report Review

Great Experience
January 20, 2021
Updated review

Easy website to browse and easy checkout! Thank you!

Date of experience: January 20, 2021

Easy website to browse and easy checkout!
December 20, 2020
Previous review

Easy website to browse and easy checkout! Thank you!

Date of experience: December 20, 2020
Texas
1 review
2 helpful votes
Follow Dominique H.
Unfollow Dominique H.
Send Message
Share Review
Report Review

Buyers Beware Scammer
February 18, 2021

I was very excited when I purchased a dress from the website but sadly when it arrived it didn't fit so I immediately contacted them and let them know requesting a refund. They gave me the run around for several days and said that I ordered the wrong size so they would not issue a refund and suggested I see a seamstress. That's a horrible way to treat your customers. I feel scammed stuck with a dress I can't do anything with. I'll never use them again

Date of experience: January 19, 2021
Kentucky
1 review
1 helpful vote
Follow Amanda I.
Unfollow Amanda I.
Send Message
Share Review
Report Review

Good for the price
January 19, 2021

I got everything shipped pretty quickly and the material of the dress was good for the cost, but I would not do custom sizing again. I measured myself exactly and had said to add 3 inches to height for heels. Well, even without shoes on you can see my feet. Disappointed.

Date of experience: January 19, 2021
Colorado
1 review
0 helpful votes
Follow Aly I.
Unfollow Aly I.
Send Message
Share Review
Report Review

Fits like a glove!
January 19, 2021

The dress I ordered fit me practically perfect! Highly recommend

Date of experience: January 19, 2021
Illinois
1 review
0 helpful votes
Follow Mary Q.
Unfollow Mary Q.
Send Message
Share Review
Report Review

A little ink
January 18, 2021

My dress was delivered with ink marks on it. Customer service replied quickly. Their original offer was not acceptable, however we were able to resolve the issue... the dress itself was nice for the price... the zipper is poor quality.

Date of experience: January 18, 2021