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HebeosReviews 5,172

3.5

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,290 reviews
Iowa
1 review
0 helpful votes
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Over the moon!
February 16, 2021

I ordered the most beautiful dress for only $160! I took my measurements and ordered the dress that should fit with the least amount of altering.
The dress arrived EARLY and fits like a dream! Beautiful fabric, well made. I'm very excited!

Date of experience: February 16, 2021
Florida
1 review
0 helpful votes
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Custom dress was beautiful
February 16, 2021

I sent a picture of a dress I liked and they made the dress better!

Date of experience: February 16, 2021
Pennsylvania
1 review
0 helpful votes
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Beautiful dress
February 15, 2021

Beautifully made dress, very soft and easy to put on & wear. My only complaint is that the zipper ended up getting stuck. Other than that everything was as expected and honestly, even better.

Date of experience: February 15, 2021
Texas
1 review
0 helpful votes
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Color
February 15, 2021

The color of the dress ordered was lighter than expected.

Date of experience: February 15, 2021
California
1 review
0 helpful votes
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Say yes to the dress!
February 14, 2021

I was nervous to purchase the dress but I read the reviews and saw the positive comments. I was not disappointed! I received it in a little over 2 weeks and the quality is quite good for the money. It looks just like the picture and fit perfectly.

Date of experience: February 14, 2021
Texas
1 review
0 helpful votes
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First experience
February 14, 2021

The website made shopping simple and the styles and choices were very good.

Date of experience: February 14, 2021
Wisconsin
1 review
0 helpful votes
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Soooo Happy
February 10, 2021

Their customer service was fast. I ordered one of their wedding dresses and I was ecstatic when I was able to order it in black and no extra charges. My dress came in a week and I did customer sizing. I'm so glad I got my dress from this site.

Date of experience: February 10, 2021
Colorado
1 review
0 helpful votes
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Beautiful Mother of the Bride Dress
February 10, 2021

This is the third formal dress I've ordered from Hebeos. I am 6 foot tall and weigh 170 pounds. I ordered a custom mother-of-the-bride dress in pink and it fit perfectly. I ordered fabric samples, for a cost, before I ordered the dress to help determine a color match to my daughter's wedding colors, which are dusty pink and dusty blue. Although not a dusty pink, my daughter liked the Hebeos pink as it was complimentary to her wedding colors. The dress has boning and is lined so it is supportive and comfortable yet light enough to wear to a summer wedding in Montana. I won't need to wear a bra under the dress. I requested long sleeves instead of 3/4 and Hebeos accommodated my request without extra charge.

Date of experience: February 10, 2021
Missouri
1 review
0 helpful votes
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Yay
February 9, 2021

They actually added a very high slit like I asked! Unfortunately it came a little late. I had to have pics taken in something that wasn't a dress and ended up looking fat.

Date of experience: February 9, 2021
Virginia
1 review
0 helpful votes
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Amazing!
March 13, 2021

Everything came super early! Amazing quality products. Definitely worth it!

Date of experience: February 9, 2021
Indiana
1 review
0 helpful votes
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Birthday dinner
February 9, 2021

Delivery was on time & the dress was beyond my expectations. I loved the dress I chose

Date of experience: February 9, 2021
California
1 review
0 helpful votes
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Not as pictured
March 10, 2021

I have been trying to return this dress as it doesn't look anything like what is advertised. The under slip had loose threads. I would like to return this purchase.

Date of experience: February 8, 2021
Illinois
2 reviews
0 helpful votes
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Purple bridesmaids dress
February 7, 2021

My ordering experience was great. At first i didn't think that this was a legit site but once i learned It was, i placed My order. My dress came in a timely manner. It's so beautiful. Unfortunately it's too small but luckily one of the other bridesmaids dresses was too big so we're going to switch.

Date of experience: February 7, 2021
Oklahoma
2 reviews
0 helpful votes
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Wonderfully Watermelon
February 6, 2021
Updated review

Order custom size plus sized gown for my Mardi Gras costume. It came early. The dress was absolutely gorgeous! Even more perfect than I coild have imagined. The quality is exceptional. The material and bodice were made with triple layered material, and the rhinestones were beautifully sewn. Miles and miles of tule... made it so flowy and dreamy! This is my 1st Hebeos gown, and I will ordering many more. So Impressed

Date of experience: February 6, 2021

Beautiful designs and in pkus sizes
January 6, 2021
Previous review

Beautiful designs and in pkus sizes

Date of experience: January 6, 2021
Texas
1 review
0 helpful votes
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Ordered a dress for my sisters wedding from this website and when I received the dress it was not the color I ordered. I emailed customer service and they only offered a 10% discount because they said the color was the same as the picture. The color description that I ordered said "show as picture"
I spent $168 on this dress and very unhappy with the results

Date of experience: February 5, 2021
North Carolina
1 review
0 helpful votes
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Occassion dress
February 5, 2021

I was very happy and surprised that my order came so fast. I ordered a size larger instead of ordering my exact measurements because i was worried it would take longer to get if i ordered with measurements. It was bigger and i need to have it taken in a little but i planned for that. It is great quality and i love it. Cant wait to try it on after the alterations are made.

Date of experience: February 5, 2021
Florida
1 review
0 helpful votes
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Where's the dress? U*******4654681
February 5, 2021

I really just want my dress. I ordered on 2/5/21, its 3/10/21 and at the 33day mark. Where is my dress? I'm worried that I will have buy another dress. It's so close to my wedding date. I'd really like to have my dress and try it on. Customer service hasn't emailed me back. No number to call. $227 down the drain. Very disappointed!

Date of experience: February 5, 2021
California
1 review
0 helpful votes
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Beautiful dress!
February 5, 2021

Dress was delivered within 2 weeks! Stunning and elegant dress! Highly recommend Hebeos!

Date of experience: February 5, 2021
Missouri
1 review
0 helpful votes
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Not what's pictured
March 7, 2021

I ordered what I thought was a beautiful dress from Hebeos, knowing it could be a crapshoot with what I would get. I was hoping for the best, but glad I wasn't counting on it becuase what I got did NOT look like the picture. It looked like a child had sewn it. I contacted them regarding the differences between the dress pictured and what i got, sent them the requested pictures, and was told they would give me 10% of my money back. Sorry, but that's just not right. They have a 14 day return policy listed on their website, and I will be fighting to get my money back from this atrocity. Buyer beware of these scammers!

Date of experience: February 5, 2021
New Jersey
1 review
0 helpful votes
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Beautiful dress, Amazing price
February 4, 2021
Updated review

Amazing price and quality. I was worried about ordering a dress on line but I did some research and read all the reviews I could find and it appeared everyone was pretty happy with their purchases. I am very happy and the dress was made custom it came very fast. Within about 2 weeks!

Date of experience: February 4, 2021

Amazing
January 4, 2021
Previous review

Amazing

Date of experience: January 4, 2021