business logo of Hebeos

HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,291 reviews
Georgia
1 review
0 helpful votes
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Excited
April 13, 2021
Updated review

Shopping on this site was very easy and timely. Lots to choose from.

Date of experience: April 13, 2021

Excited
April 13, 2021
Previous review

Shopping on this site was very easy and timely. Lots to choose from.

Date of experience: April 13, 2021
Michigan
1 review
0 helpful votes
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Amazing!
April 13, 2021

I was very nervous after reading some reviews, but my dress came exactly as pictured and I'm in LOVE!

Date of experience: April 13, 2021
Florida
2 reviews
0 helpful votes
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Excelente
April 13, 2021

Very fast I expected more late very accurate nice as a picture I mean exactly as a picture

Date of experience: April 13, 2021
New York
1 review
0 helpful votes
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My custom sizing is too big
April 13, 2021
Updated review

The dress is 2 inches larger around the waist than my measurements. Customer service response with questions about various dresses was good.

Date of experience: April 13, 2021

My custom sizing is too big
April 13, 2021
Previous review

The dress is 2 inches larger around the waist than my measurements. Customer service response with questions about various dresses was good.

Date of experience: April 13, 2021
Missouri
1 review
0 helpful votes
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Very good.
April 12, 2021

Fast and was exactly what the picture and color described

Date of experience: April 12, 2021
Maryland
1 review
0 helpful votes
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Good product
April 12, 2021

We had a good experience with this company. The dress was as pictured and came on time.

Date of experience: April 12, 2021
Georgia
1 review
0 helpful votes
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April Glawson
May 12, 2021

Dress was terrible. I will never use your company again.

Date of experience: April 12, 2021
Minnesota
1 review
0 helpful votes
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Would def recommend!
April 11, 2021

Thanks for an awesome dress at an awesome price. Will definitely buy from this site again!

Date of experience: April 11, 2021
Florida
1 review
0 helpful votes
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It was great and I love there website plenty of beautiful dresses to choose from

Date of experience: April 11, 2021
Georgia
1 review
0 helpful votes
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Good experience
May 11, 2021

It was good. I liked that customer service answered quickly to my e-mail.

Date of experience: April 11, 2021
North Carolina
1 review
0 helpful votes
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100% recommend
April 10, 2021

Great place to get prom dresses and all kinds of accessories at a great price

Date of experience: April 10, 2021
Nebraska
1 review
0 helpful votes
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High recommended
April 9, 2021

Good experience with customer service and very professional

Date of experience: April 9, 2021
California
1 review
0 helpful votes
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Lily
May 9, 2021

Overall good, came fast and looks like the picture

Date of experience: April 9, 2021
Texas
2 reviews
2 helpful votes
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Wedding Dress
May 8, 2021
Updated review

Shopping online was alright. I sent in my exact measurements and the dress did not fit at all. I give that part 0 stars.

Date of experience: April 8, 2021

Website was easy to maneuver around
March 9, 2021
Previous review

Website was easy to maneuver around.

Date of experience: March 9, 2021
Texas
1 review
0 helpful votes
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Not as pictured
May 7, 2021

I ordered my dress and gave measurements, areas that didn't request measurements were way off. Arms and slip under dress to small, my 6 year niece would fit those areas comfortable. Dress did NOT look like what is being advertised. Requested a longer train and champagne color! No white. I received an email stating it wouldn't be a problem. But apparently it was. The tulle came in champagne and was sewn with the white lace in sections on the train versus lace being the main part of the dress and just tulle as the train. Maybe cutting corners on cost. The slip is like a tight mini skirt slip, which is visibly seen through the 1 layer of tulle that is actually suppose to be lace fyi. Just awful... I can't even pull it up my $#*!. The arms are so tight (no measurements requested) I wouldn't dare to lift my arms throwing a bouquet cause I'd probably rip them off, if I could even get them over my arms to rest on my biceps.

Packaging was absolutely terrible. The dress was rolled up like a burrito and shoved in a semi thick bag, clear tape wrapped around it like a lollipop. Thank goodness I didn't cut the dress trying to get it opened.

I've been going back and forth with customer care and was offered 10% money back... Then 30% money back. Customer care keeps referencing back to sizing? And told me to go to a local tailor! Everything fits fine except the arms and slip. Which no measurements were requested on those parts. My issue is the white and the fact I paid $300+ for a dress that does not resemble what I received. It would be a beautiful dress, if it was actually made as pictured.

Lesson learned! You get what you pay for I guess... I definitely wouldn't recommend and to stay local with trusted companies within your country.

Date of experience: April 7, 2021
Alabama
2 reviews
0 helpful votes
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Great experience
April 7, 2021

Will use again! Great customer service, fast shipping, very satisfied with product!

Date of experience: April 7, 2021
Georgia
2 reviews
7 helpful votes
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FRAUDULENT COMPANY! BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY. NO CUSTOMER SERVICE PHONE NUMBER. "CUSTOMER SERVICE" COMPANY EMAIL IS FAKE. YOUR EMAIL WILL BE SENT BACK FROM A CHINESE POSTMASTER.

Date of experience: April 7, 2021
Kentucky
1 review
0 helpful votes
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Nothing Unusual
April 7, 2021

Got it by the date they specified. Everything was good

Date of experience: April 7, 2021
California
1 review
0 helpful votes
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Not happy
May 7, 2021

Ordering was easy, dress was not like described or how it looked on the picture

Date of experience: April 7, 2021
New Mexico
1 review
0 helpful votes
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I recommend this website!
April 6, 2021

The sizing wasn't as I expected, so I highly recommend measuring yourself and ordering custom sizing!

Date of experience: April 6, 2021