Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Shopping on this site was very easy and timely. Lots to choose from.
Shopping on this site was very easy and timely. Lots to choose from.
The dress is 2 inches larger around the waist than my measurements. Customer service response with questions about various dresses was good.
The dress is 2 inches larger around the waist than my measurements. Customer service response with questions about various dresses was good.
Fast and was exactly what the picture and color described
We had a good experience with this company. The dress was as pictured and came on time.
Dress was terrible. I will never use your company again.
Thanks for an awesome dress at an awesome price. Will definitely buy from this site again!
It was great and I love there website plenty of beautiful dresses to choose from
It was good. I liked that customer service answered quickly to my e-mail.
Great place to get prom dresses and all kinds of accessories at a great price
Good experience with customer service and very professional
Shopping online was alright. I sent in my exact measurements and the dress did not fit at all. I give that part 0 stars.
I ordered my dress and gave measurements, areas that didn't request measurements were way off. Arms and slip under dress to small, my 6 year niece would fit those areas comfortable. Dress did NOT look like what is being advertised. Requested a longer train and champagne color! No white. I received an email stating it wouldn't be a problem. But apparently it was. The tulle came in champagne and was sewn with the white lace in sections on the train versus lace being the main part of the dress and just tulle as the train. Maybe cutting corners on cost. The slip is like a tight mini skirt slip, which is visibly seen through the 1 layer of tulle that is actually suppose to be lace fyi. Just awful... I can't even pull it up my $#*!. The arms are so tight (no measurements requested) I wouldn't dare to lift my arms throwing a bouquet cause I'd probably rip them off, if I could even get them over my arms to rest on my biceps.
Packaging was absolutely terrible. The dress was rolled up like a burrito and shoved in a semi thick bag, clear tape wrapped around it like a lollipop. Thank goodness I didn't cut the dress trying to get it opened.
I've been going back and forth with customer care and was offered 10% money back... Then 30% money back. Customer care keeps referencing back to sizing? And told me to go to a local tailor! Everything fits fine except the arms and slip. Which no measurements were requested on those parts. My issue is the white and the fact I paid $300+ for a dress that does not resemble what I received. It would be a beautiful dress, if it was actually made as pictured.
Lesson learned! You get what you pay for I guess... I definitely wouldn't recommend and to stay local with trusted companies within your country.
Will use again! Great customer service, fast shipping, very satisfied with product!
FRAUDULENT COMPANY! BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY. NO CUSTOMER SERVICE PHONE NUMBER. "CUSTOMER SERVICE" COMPANY EMAIL IS FAKE. YOUR EMAIL WILL BE SENT BACK FROM A CHINESE POSTMASTER.
Got it by the date they specified. Everything was good
Ordering was easy, dress was not like described or how it looked on the picture
The sizing wasn't as I expected, so I highly recommend measuring yourself and ordering custom sizing!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.