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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

Instant Feedback

11,291 reviews
New Mexico
1 review
0 helpful votes
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Senior prom
April 19, 2021
Updated review

Beautiful dress did custom measurement but the bust came to large

Date of experience: April 19, 2021

Little confused about the color chart
March 22, 2021
Previous review

Little confused about the color chart. Didn't know it was there.

Date of experience: March 22, 2021
Kentucky
1 review
0 helpful votes
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It was good
April 19, 2021

It was good. It arrived earlier than expected so that was a plus

Date of experience: April 19, 2021
Indiana
1 review
0 helpful votes
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Great!
April 19, 2021

I emailed them and they responded really quickly! Very glad that I didnt cancel my order!

Date of experience: April 19, 2021
Louisiana
1 review
0 helpful votes
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Ali Hernandez
April 19, 2021

I found this dress searching " quinceañera dresses" and it came up! So glad i fount it, i ordered and it came in 2 weeks which was great!

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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Like I said,
May 19, 2021

, the dress I ordered didn't fit right at all. It is not sized like a dress should be.

Date of experience: April 19, 2021
Georgia
1 review
0 helpful votes
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Beautiful ALine dress
April 19, 2021

The dress was beautiful though it was so beautiful the back of the dress wasn't exactly the same but it was still of high quality so I do recommend

Date of experience: April 19, 2021
Massachusetts
1 review
0 helpful votes
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Mother of the bride
April 19, 2021

I love both of my dresses and can't wait to show off and show out

Date of experience: April 19, 2021
Maryland
1 review
0 helpful votes
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Beautiful but a bit big
April 19, 2021

I am typically a size 16 however im pretty small in bust/waist area. I could definitely have sized down. The arms are perfect but the bust is about 4 inches too big. Will need to be tailored.

Date of experience: April 19, 2021
Utah
1 review
0 helpful votes
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Return process is awful
May 19, 2021

I have sent 5 emails trying to get a return for one of the dresses and no response from company

Date of experience: April 19, 2021
Texas
1 review
0 helpful votes
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Prom dress
April 19, 2021

It was good took too long but it was worth it but it!

Date of experience: April 19, 2021
Virginia
1 review
0 helpful votes
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Good experience
April 19, 2021

Easy to figure out my size and nice prices. Amazing dresses for my budget

Date of experience: April 19, 2021
Alabama
1 review
0 helpful votes
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Amazing
April 19, 2021

It was great quality all around and even though some of the flowers and pearls fell off, it's still so pretty and i hardly noticed! This website is great!

Date of experience: April 19, 2021
New York
1 review
0 helpful votes
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Hebeos holds up to reviews
April 19, 2021

This dress we bought was our first purchase through Hebeos. It came in a decent timeframe and fits nicely, we are glad they ask for measurements.

Date of experience: April 19, 2021
Washington
1 review
0 helpful votes
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A fine website
April 19, 2021

There was nothing too special about it, it was pretty easy to navigate and didn't seem sketchy like other websites I'd checked

Date of experience: April 19, 2021
Colorado
1 review
0 helpful votes
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I had received my package damaged on both sides. I had emailed Hebeos and the initially offered 20% reimbursement of the price of my items. After not responding for a while, they randomly emailed me and claimed how the delivery image shows no damage of the package... even when it's obvious. Gross company. The customer service people were rude.

Date of experience: April 19, 2021
Minnesota
1 review
0 helpful votes
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Didn't Like
May 18, 2021

It looks much better in the picture. I did not like the final outcome but I'm stuck with it so hoping my alterations lady can make it better. I find it ugly.

Date of experience: April 18, 2021
Georgia
1 review
0 helpful votes
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Amazing
April 17, 2021

Exactly like the picture, this dress was perfect for me

Date of experience: April 17, 2021
California
1 review
0 helpful votes
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Great service
April 17, 2021

It was great. Easy check out, great dress, no issues.

Date of experience: April 17, 2021
GB
1 review
0 helpful votes
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Okay
May 17, 2021

Hit or miss really - the quality is good but I recommend really knowing your size and having the ability to resize yourself

Date of experience: April 17, 2021
Nebraska
1 review
0 helpful votes
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Standard shipping takes a month from when you place the order. Items are made and shipped from China.

Date of experience: April 17, 2021