Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
The material and fit are perfect. I was just expecting a darker green but it came out a little lighter. Other than that, great job! Was a little nervous ordering online from another country, but I wasn't disappointed in the time it took to get here (less than 3 weeks) and it fit like a glove. Thank you!
My daughter fell in love with a dress
Measured her and according to their chart she was a 16w
Dress should have been navy blue arrived royal blue 4 sizes too Lg
Asked for replacement in time for prom denied. Denied refund as well
Offered me 10% of what I paid and will charge me 30% restocking fee
Had to spend another 300$ for replacement dress and alterations
Horrible customer service-also lied trying to get out of providing a refund
I would not purchase From them.
The product was as it said and looked. Highly recommend
The customer service is not that great. I asked several questions in an email and just one was answered; the others ignored.
My supposed custom made dress was not well made, as well as the material incorporated. The seams looked as if they were ready to rip if stretched even just a cm more.
Great service I love my dress and it was delivered on time before my wedding. I am so happy with my product.
I was a little nervous because I did not receive a shipping confirmation email but the dress arrived on the date it was supposed to be delivered and the dress looks great!
I purchased dress from Hebeos and was very pleased with the dress but when tried on it was too small and I needed to return it. Only thing I find is your return policy needs to be a little more expressed in a better term and not having to wait so long to see where to send your purchase back. Why you have to repurchase a dress when you can just return back the same dress and make the necessary exchanges or whatever needs to be done to make a smooth transaction. If any changes need to take place, can it be done with same purchase. People may not have money to go and repurchase another dress and wait until you do what you have to do. Some people might need dress asap. It's taking too long to get back merchandise. But overall I love your dresses and I want to keep coming back.
It was a good experience although one of the two dresses I ordered looked like a different material than shown.
Skeptical from website as a first time buyer but when I tell you I was blown away! So so good amazing quality color and sizing. Fits perfectly
We started shopping the malls and after a few trips we decided to take the chance and order. So happy we did. I wish we could see the dresses online in all the colors available not just the swatch. It would make the shopping experience easier but the color we picked was perfect.
Wish we were able to see the dress in the other colors
The order tracking was nerve wracking - the tracking was confusing and disorganized. Was biting nails for awhile. We DID receive dress on time. My daughter is happy with the dress, but I'm not so much. The dress in pic had a much lower back that dipped and the dress received was straight across and "bunchy" in the back. I'm giving 3 stars because it DID arrive on time (I paid for expedited shipping) and my daughter is pleased.
The dress took 2.5 weeks to receive it arrived ok wrapped in envelop.
Unfortunately the dress is too big for my daughter the sizing did not match her body. The black stripe is much thicker than the photo adding to the large size on her and not complimentary to wear for her. The pink is pretty but we are returning the item.
Very disappointed I got my order and I was disappointed to find they sent me the wrong color for the dress
My dress did not come in time and so i was unable to consider it an option. The material and color are fine but the wiring in the dress felt weird.
The customer service was so kind and helpful. The dress is absolutely amazing and came earlier than i expected :)
The dress came quickly and arrived before my prom!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.
Dear customer,
Hope you have a nice day. We have known your main complaint and we are sorry to bring you all the inconvenience.
Please contact us via email: service@hebeos.com. We will solve this problem for you as soon as possible.
We apologize again for the trouble and inconvenience caused. Thank you for your time and patience.