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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,292 reviews
California
1 review
0 helpful votes
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The material and fit are perfect. I was just expecting a darker green but it came out a little lighter. Other than that, great job! Was a little nervous ordering online from another country, but I wasn't disappointed in the time it took to get here (less than 3 weeks) and it fit like a glove. Thank you!

Date of experience: May 13, 2021
Illinois
1 review
0 helpful votes
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Dress
May 13, 2021

Great dress, just part of it was sewn incorrectly and twisted so will have to have someone correct it.

Date of experience: May 13, 2021
New Jersey
1 review
6 helpful votes
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Horrible Experience
June 11, 2021

My daughter fell in love with a dress
Measured her and according to their chart she was a 16w
Dress should have been navy blue arrived royal blue 4 sizes too Lg
Asked for replacement in time for prom denied. Denied refund as well
Offered me 10% of what I paid and will charge me 30% restocking fee
Had to spend another 300$ for replacement dress and alterations
Horrible customer service-also lied trying to get out of providing a refund
I would not purchase From them.

Date of experience: May 12, 2021
HEBEOS S. — Hebeos Rep
over a year old

Dear customer,

Hope you have a nice day. We have known your main complaint and we are sorry to bring you all the inconvenience.

Please contact us via email: service@hebeos.com. We will solve this problem for you as soon as possible.

We apologize again for the trouble and inconvenience caused. Thank you for your time and patience.

Oklahoma
2 reviews
0 helpful votes
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Beautiful
May 12, 2021

I absolutely love my dress and how fast it came in! It is absolutely beautiful and fits me perfect!

Date of experience: May 12, 2021
Texas
1 review
0 helpful votes
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It was good
May 12, 2021

The product was as it said and looked. Highly recommend

Date of experience: May 12, 2021
Minnesota
1 review
0 helpful votes
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Service is meh
June 11, 2021

The customer service is not that great. I asked several questions in an email and just one was answered; the others ignored.

Date of experience: May 12, 2021
California
1 review
0 helpful votes
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Don't know what to think
June 10, 2021

My supposed custom made dress was not well made, as well as the material incorporated. The seams looked as if they were ready to rip if stretched even just a cm more.

Date of experience: May 11, 2021
Texas
1 review
0 helpful votes
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I love my dress
May 11, 2021
Updated review

Great service I love my dress and it was delivered on time before my wedding. I am so happy with my product.

Date of experience: May 11, 2021

Great service
April 21, 2021
Previous review

Great service

Date of experience: April 21, 2021
North Dakota
1 review
0 helpful votes
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Great shopping experience
May 11, 2021

I was a little nervous because I did not receive a shipping confirmation email but the dress arrived on the date it was supposed to be delivered and the dress looks great!

Date of experience: May 11, 2021
Ohio
1 review
0 helpful votes
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I purchased dress from Hebeos and was very pleased with the dress but when tried on it was too small and I needed to return it. Only thing I find is your return policy needs to be a little more expressed in a better term and not having to wait so long to see where to send your purchase back. Why you have to repurchase a dress when you can just return back the same dress and make the necessary exchanges or whatever needs to be done to make a smooth transaction. If any changes need to take place, can it be done with same purchase. People may not have money to go and repurchase another dress and wait until you do what you have to do. Some people might need dress asap. It's taking too long to get back merchandise. But overall I love your dresses and I want to keep coming back.

Date of experience: May 11, 2021
Ohio
1 review
0 helpful votes
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Prom dress reviews
May 10, 2021

It was a good experience although one of the two dresses I ordered looked like a different material than shown.

Date of experience: May 10, 2021
Nevada
1 review
0 helpful votes
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1 star
June 9, 2021

This dress looks nothing like what I purchased. The dress is well made but looks nothing like the design on the model.

Date of experience: May 10, 2021
Connecticut
1 review
2 helpful votes
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Amazing dress
May 10, 2021

Skeptical from website as a first time buyer but when I tell you I was blown away! So so good amazing quality color and sizing. Fits perfectly

Date of experience: May 10, 2021
New Jersey
1 review
0 helpful votes
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First Time Customer
May 10, 2021
Updated review

We started shopping the malls and after a few trips we decided to take the chance and order. So happy we did. I wish we could see the dresses online in all the colors available not just the swatch. It would make the shopping experience easier but the color we picked was perfect.

Date of experience: May 10, 2021

Wish we were able to see the dress in the other colors
April 20, 2021
Previous review

Wish we were able to see the dress in the other colors

Date of experience: April 20, 2021
West Virginia
1 review
0 helpful votes
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Skip this site next time
June 9, 2021

The order tracking was nerve wracking - the tracking was confusing and disorganized. Was biting nails for awhile. We DID receive dress on time. My daughter is happy with the dress, but I'm not so much. The dress in pic had a much lower back that dipped and the dress received was straight across and "bunchy" in the back. I'm giving 3 stars because it DID arrive on time (I paid for expedited shipping) and my daughter is pleased.

Date of experience: May 10, 2021
New Jersey
1 review
0 helpful votes
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To Soon To Tell
June 9, 2021

The dress took 2.5 weeks to receive it arrived ok wrapped in envelop.
Unfortunately the dress is too big for my daughter the sizing did not match her body. The black stripe is much thicker than the photo adding to the large size on her and not complimentary to wear for her. The pink is pretty but we are returning the item.

Date of experience: May 10, 2021
California
1 review
0 helpful votes
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Wrong color
June 8, 2021

Very disappointed I got my order and I was disappointed to find they sent me the wrong color for the dress

Date of experience: May 9, 2021
California
1 review
0 helpful votes
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Review
June 8, 2021

My dress did not come in time and so i was unable to consider it an option. The material and color are fine but the wiring in the dress felt weird.

Date of experience: May 9, 2021
Kentucky
1 review
0 helpful votes
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My review!
May 9, 2021

The customer service was so kind and helpful. The dress is absolutely amazing and came earlier than i expected :)

Date of experience: May 9, 2021
Florida
1 review
0 helpful votes
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Experience
May 9, 2021

The dress came quickly and arrived before my prom!

Date of experience: May 9, 2021