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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,292 reviews
Oregon
1 review
0 helpful votes
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Quality, but not perfect
May 8, 2021
Updated review

Ease of ordering! The only thing that would give it a 5 star as opposed to a 4 is if I could see the dress in every color. Some dresses you can but not many.

Date of experience: May 8, 2021

Ease of ordering!
April 18, 2021
Previous review

Ease of ordering! The only thing that would give it a 5 star as opposed to a 4 is if I could see the dress in every color. Some dresses you can but not many.

Date of experience: April 18, 2021
Illinois
1 review
0 helpful votes
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PERFECTION
May 8, 2021
Updated review

I cannot rave about my experience enough! I ordered my usual size for both dresses and they fit me perfectly. I received my dresses in about 2 weeks. Extremely satisfied and will be returning if I ever need a dress again and will be recommending to everyone! Thank you to everyone at Hebeos! Keep up the AMAZING work!

Date of experience: May 8, 2021

PERFECTION
May 8, 2021
Previous review

I cannot rave about my experience enough! I ordered my usual size for both dresses and they fit me perfectly. I received my dresses in about 2 weeks. Extremely satisfied and will be returning if I ever need a dress again and will be recommending to everyone! Thank you to everyone at Hebeos! Keep up the AMAZING work!

Date of experience: May 8, 2021
Illinois
1 review
0 helpful votes
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Perfect dream dress
May 8, 2021

Love the train, perfect prom dress, but lots of glitter falls off the dress, put on outsider cause it will make a mess in the house.

Date of experience: May 8, 2021
Texas
1 review
0 helpful votes
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Thank you
May 8, 2021
Updated review

Everything on the site was beautiful and reasonably priced

Date of experience: May 8, 2021

Everything on the site was beautiful and reasonably...
April 18, 2021
Previous review

Everything on the site was beautiful and reasonably priced

Date of experience: April 18, 2021
Pennsylvania
1 review
0 helpful votes
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Great dress
May 7, 2021
Updated review

This dress was very high quality. The custom measurement option was very useful.

Date of experience: May 7, 2021

Great dress and awesome prices
April 17, 2021
Previous review

Great dress and awesome prices

Date of experience: April 17, 2021
Jamaica
1 review
0 helpful votes
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Awesome service
May 7, 2021

Great experience and fast service awesome thank you

Date of experience: May 7, 2021
Texas
1 review
0 helpful votes
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Poorly fit
June 6, 2021

It was not made to the measurements we put in and the fabric was sown poorly. It's bunched up in a few areas.

Date of experience: May 7, 2021
Maryland
1 review
0 helpful votes
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Everything and more
May 7, 2021

Great decision you won't regret your purchase. I loved everything about it

Date of experience: May 7, 2021
California
1 review
1 helpful vote
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Before placing an order I read your return policy in case the dresses don't come out the way I expected it and it was clear you accept returns and I pay for shipping. I contacted your costumer service to return the dresses I did not like the day after I received them and they gave me a hard time and are charging restocking fee. This must be written in your return policy that there may be a restocking fee! I would never have ordered anything if I knew I will be charged a restocking fee!

Date of experience: May 7, 2021
Virginia
2 reviews
0 helpful votes
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Undecided
June 6, 2021
Updated review

The order process was questionable. Had to attempt to place order three different times before it was a success. The dress was rolled up tightly and placed in a thin plastic bag, then placed in a DHL delivery bag. I expected to have the dress delivered to my home address. This did not happen. The DHL express will reroute your delivery to your local post office or have you schedule a pick up time (2 hours away). The over appearance of the dress is beautiful. However, the damaged crinoline has me concerned if the dress will withstand a 6 hour event with a lot of movement and dancing. Fingers crossed-no embarrassing moments.

Date of experience: May 7, 2021

It was manageable
April 15, 2021
Previous review

It was manageable.

Date of experience: April 15, 2021
District of Columbia
1 review
0 helpful votes
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Good experience
May 6, 2021

Responded quickly to my questions, customized dress, happy with results.

Date of experience: May 6, 2021
Oklahoma
1 review
0 helpful votes
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Awesome Dress!
May 6, 2021

Easy to order. And the dress is beautiful it fits my body perfectly.

Date of experience: May 6, 2021
Mexico
1 review
0 helpful votes
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Buena calidad
May 6, 2021

Fue agradable seleccionar mis compras y después un poco angustiante porque demararon 2 días. No lo ubiese notado, pero el correo de seguimiento de la tienda me puso en alerta, pero todo bien, la calidad del vestido superó mis espectativas.

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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Cinderella at her finest
May 6, 2021

This dress is so gorgeous and well crafted amazing!

Date of experience: May 6, 2021
California
1 review
0 helpful votes
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Perfect Fit
May 6, 2021

Not only did the dress come earlier than expected the fit was perfect. The reviews that I read were able to lead me in the right direction in regards to which size to order. The material is spot on and I can tell it's high-quality. I am also 5'11 and the length of the dress was perfect for my height.

Date of experience: May 6, 2021
Colorado
1 review
1 helpful vote
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I ordered a size 6 wedding dress. I am 5'8" 150 lbs. The dress fit except for the legs lol. I am an average size girl with average legs. I couldn't even walk in the stupid dress. It was ridiculous. Of course they wouldn't let me return because the fine print said "within 14 days" I guess that's what I get for ordering from a cheaply made online "store" too bad the dress wasn't cheap ($200) Save yourself the trouble and money and do not order from here!

Date of experience: May 6, 2021
Illinois
1 review
0 helpful votes
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Pleased
May 6, 2021

Would use again, next time ill order it made in the correct length.

Date of experience: May 6, 2021
Texas
1 review
0 helpful votes
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Love the site
May 5, 2021

Shipping was fast. The dresses are beautiful and good price.

Date of experience: May 5, 2021
District of Columbia
1 review
0 helpful votes
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Awesone
May 5, 2021

Was a very easy way to order no complications! Beautiful dress

Date of experience: May 5, 2021
New Jersey
1 review
0 helpful votes
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Really beautiful
May 5, 2021

I gave custom sizes and the dress came a little too big. I had requested a customization on the dress and they added this for me. Other than the dress being a little too big it came out beautifully.

Date of experience: May 5, 2021