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HebeosReviews 5,172

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,849
This company does not typically respond to reviews

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11,292 reviews
California
2 reviews
0 helpful votes
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On Point
May 16, 2021

It was delivered on time as speculated.
I was very happy that I received what I ordered
These styles are hard to find for plus sizes.
I will stay withy Hebeos for my fashion needs

Date of experience: May 16, 2021
Texas
1 review
0 helpful votes
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Dream prom gown!
May 16, 2021
Updated review

I couldn't be more thrilled! The dress was GORGEOUS, altered exactly to spec, and arrived in just 11 days! The price was so reasonable, I couldn't believe the qualitaty! The train was longer than I expected, since we had the front shortened, but I just bustled it and it made it even more glamorous. Thank you for making my daughter's senior prom an absolute fairy tale!

Date of experience: May 16, 2021

Dream prom gown!
May 16, 2021
Previous review

I couldn't be more thrilled! The dress was GORGEOUS, altered exactly to spec, and arrived in just 11 days! The price was so reasonable, I couldn't believe the qualitaty! The train was longer than I expected, since we had the front shortened, but I just bustled it and it made it even more glamorous. Thank you for making my daughter's senior prom an absolute fairy tale!

Date of experience: May 16, 2021

Placing my order was simple and quick, and I like that...
April 18, 2021
Previous review

Placing my order was simple and quick, and I like that there is a place for special requests and instructions.

Date of experience: April 18, 2021
Texas
1 review
0 helpful votes
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Champagne dress
June 15, 2021

The dress i order came in a month late and when it came in it was very cheep looking and the glitter fell off everywhere. The chest was very big and wide and just overall did not look like the picture.

Date of experience: May 16, 2021
Pennsylvania
1 review
0 helpful votes
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Great service
May 16, 2021
Updated review

Shopping was easy and dresses were beautiful. Website is very easy to navigate and customer service is very responsive

Date of experience: May 16, 2021

Shopping was easy and dresses were beautiful
April 26, 2021
Previous review

Shopping was easy and dresses were beautiful.

Date of experience: April 26, 2021
New Jersey
1 review
0 helpful votes
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Prom Dress 2021
May 16, 2021

Shopping was easy on the site. Would definitely suggest taking personal measurements before deciding on size.

Date of experience: May 16, 2021
Virginia
1 review
0 helpful votes
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Good experience
May 16, 2021

Exactly what I wanted and happy with my purchase. Easy to order and arrived on time.

Date of experience: May 16, 2021
Wisconsin
1 review
0 helpful votes
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Love this site
May 15, 2021
Updated review

I'm so excited ordering was super easy and shipping was super fast

Date of experience: May 15, 2021

I'm so excited ordering was super easy and shipping...
April 20, 2021
Previous review

I'm so excited ordering was super easy and shipping is fast

Date of experience: April 20, 2021
Florida
5 reviews
2 helpful votes
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Absolutely Love My Dress!
May 15, 2021

I ordered a custom wedding dress and even had the zipper on the back replaced with a corset. Everything came out to be perfect! I absolutely love my dress! I could not be happier! Love the quality and it came better than I expected!

Date of experience: May 15, 2021
Washington
1 review
0 helpful votes
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Great Dress
May 15, 2021

Beautiful dress and great service. I really like the fit of the dress!

Date of experience: May 15, 2021
North Carolina
1 review
0 helpful votes
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.
May 15, 2021

Company was fine. Didn't need anything extra from them. Created and sent product on time.

Date of experience: May 15, 2021
Sweden
1 review
2 helpful votes
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It's a scam!
June 14, 2021

I do not recommend shopping from this website. The dress did not look anything like the picture when I received it and they do not allow returns for items that are bought in the wrong size.
In addition to that, they package their products very poorly. When I got my dress, it was compressed into a very small package.
I advice anyone to not purchase anything from this website because it's a scam.

Date of experience: May 15, 2021
Minnesota
1 review
0 helpful votes
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Not as advertised
June 13, 2021

Ordering was easy, shipping was timely. Beyond that, not great. Dress was not what was pictured, when I requested a refund I was told they "could do 10%" back.

Date of experience: May 14, 2021
Minnesota
1 review
3 helpful votes
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So disappointing
June 13, 2021

We paid for the expedited shipping but it arrived 2 days late. Description did not include that the top of the dress is pure lace with saucers to cover her nipples. What a joke! We sent her measurements as we wouldn't have time for alterations but it does not fit her right anyway. Waste of money all around. Zero response from emailing "customer service". Keep shopping!

Date of experience: May 14, 2021
Colorado
1 review
0 helpful votes
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It was okay
May 14, 2021
Updated review

Easy to shop and I like that you do custom sizing! Unfortunately, the back is too big and I have to find a tailor to modify it.

Date of experience: May 14, 2021

Easy to shop and I like that you do custom sizing!
April 24, 2021
Previous review

Easy to shop and I like that you do custom sizing!

Date of experience: April 24, 2021
Georgia
1 review
0 helpful votes
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Dress was really small
May 14, 2021

The dress is beautifully made, but the size was wrong its too small

Date of experience: May 14, 2021
Wisconsin
1 review
0 helpful votes
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Good overall process
May 14, 2021

I liked how easy it was to use the system. I liked the updates on when my product would come.

Date of experience: May 14, 2021
California
1 review
0 helpful votes
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Helpful
June 12, 2021

Hebeos has really nice prom dresses, but sometimes you buy something that you don't expect it to be like that.

Date of experience: May 13, 2021
Texas
1 review
0 helpful votes
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10/10
May 13, 2021

It was good I would definitely purchase from here again

Date of experience: May 13, 2021
North Carolina
1 review
0 helpful votes
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Beautiful
May 13, 2021

Ordering and arrival were completely fine, and the dress is actually really beautiful, great quality. It just didn't fit my bust, definitely for bustier brides! It was a built-in wire so you can't pull it off without having the boobs to do so.

Date of experience: May 13, 2021
Arkansas
1 review
0 helpful votes
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I'd go with Hebeos again.
May 13, 2021

The dress is quality and beautiful it's just not the color in the picture.

Date of experience: May 13, 2021