HebeosReviews 5,172

I've bought 2 dresses and they are NOTHING like the picture. NOTHING! And they monitor reviews allowing only positive ones which i doubt are genuine. I'm in the process of "trying" to get a refund - they are not helpful and are trying to ghost me. First of all offering a 10% discount and the latest a 50% refund telling me to sell the dresses. I couldnt give these dresses away. Its embarrassing!

Alterations in length, neck, bust. Had to pay $65. For these alterations.

I contacted hebeos for my wedding dress, after a lot of reviews I decided to order, I sized it according to the chart on their site and when the dress arrived it was NOTHING like the picture. The bottom was a plastic material and the dress alone was two sizes too big not to mention the color was wrong. I contacted them same day and the response was horrible. They wanted first to refuse the refund, then I sited the policy and they wanted to refund me 30% so that I could find a tailor! A tailor would not save this dress and %30 would not cover part of that cost to size it. We went back and forth as they purposely try to draw me closer to the return limit. In short, save your money go with another site or one that is buyer protected. If this is your wedding they will try to take advantage of your time and force you to pay for alterations.

Communication could be a little better. I wasn't provided a link to their website to view my order, so it was a little hard to find out where my dress was in the process. The shipping link also came via email a couple of days before I actually got the package. Not very helpful.

Tracking was horrible. One of the dresses looked cheap.

I have been going back and forth with this seller about an order that I received and was sent the incorrect color. The seller has not responded to any of my request to return the dress! This is unacceptable and my item is still within the 14 days of receiving it as stated in the return policy! THIS IS A BRIDESMAIDS DRESS THAT WAS PURCHASED AND THEY GOT THE COLOR WRONG EVEN AFTER THE BRIDE TOLD THEM NUMEROUS TIMES WHAT COLOR DRESS IS NEEDED. THESE ARE INCOMPETENT PEOPLE THAT YOU HAVE TO DEAL WITH! NEVER WILL I EVER IN MY LIFE PURCHASE FROM THIS WEBSITE AGAIN!

Very good experience. Dresses itself gorgeous. Highly recommend it.

I loved everything but the dresses were too big and missing where the lace goes in. But i loved the customer service y'all bring to us.

Very nice quality and fast shipping l well recommend it

I ordered a white underskirt, in my size, and I recieved a black one that would fit a toddler. After 5 days of trying to return the item and get what I ordered, they offered me 15% refund. Like, excuse me?
I argued some more and they offered 30% refund. Again, not good enough. Be careful with these guys. They'll screw you or if they mess up your order. I am beyond choked. It was for my wedding and now I have to scramble to find an underskirt elsewhere.

Even though me and my mum did the customization the dress was still to big for me.
It's being altered now for my wedding, and I'm hoping it fits when I pick it up!
My weddings two weeks away and I'm out of time to find another dress.
The detailing on the dress is wonderful and the quality of the fabric is worth the price. Overall it's a steal buying dresses from here.
Hope all the lovely ladies who find Hebeos has a good experience with them.

So far so good, wish the dress shown would state the color.

It was good! I'm in love with my dress and it came really fast

Buy your dress at Hebeos you won't be disappointed, they have the best customer service and there quality is great! I LOVE MY WEDDING DRESS Thank you Hebeos I am very pleased!

It was great! The shipping came faster than I expected and I'll definitely buy from here again

All of my questions and inquires were answered promptly great customer service. The dress I ordered was very well made no problems at all

I appreciated the ability to enter measurements so the dress is made for my daughter specifically. I would like to see more views of the dresses and a more thorough description.

I'd choose Hebeos again! Easy to find what we wanted.

I purchased this dress for my son's wedding but it looked nothing like the picture..

I ordered a custom measurement dress and was overall very pleased with experience!