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My daughter fell in love with a dress
Measured her and according to their chart she was a 16w
Dress should have been navy blue arrived royal blue 4 sizes too Lg
Asked for replacement in time for prom denied. Denied refund as well
Offered me 10% of what I paid and will charge me 30% restocking fee
Had to spend another 300$ for replacement dress and alterations
Horrible customer service-also lied trying to get out of providing a refund
I would not purchase From them.
Tip for consumers:
ReConsider purchasing from them
Don’t use their measurement chart
Products used:
Another purchase
Anna C.'s review of Hebeos earned 6 Very Helpful votes
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Dear customer,
Hope you have a nice day. We have known your main complaint and we are sorry to bring you all the inconvenience.
Please contact us via email: service@hebeos.com. We will solve this problem for you as soon as possible.
We apologize again for the trouble and inconvenience caused. Thank you for your time and patience.