The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
The top of this dress is made with cheap lace, straps are too short so the built in bra is right below the collar home, size chart is entirely inaccurate and when you try to contact customer service
For a refund they ignore you
Dress was as pictured. A little bit of a lighter pink than expected but still perfect for my daughter to be a flower girl. She tried it on and didn't want to take it off bow in the back pins on so is optional.
I ordered off this site a little over 3 weeks ago. My dress came in a day before it said it would. I was so scared because of review's I found of people complaining about Hebeos. But they kept me up to date on everything. My dress looks exactly like the picture they show and is very well made. This site has completely made my senior prom PERFECT!
I found this site with a quick google search looking for a specific type of dress for my brothers wedding. It fit absolutely perfect and honestly looks exactly like the description picture! It has a nice stretchy material too. I could not be happier, and the price just is the cherry on top. A very similar dress that I was eyeing "in store" went for $540! Thank you!
Go somewhere else. Pay more and go to a local store. This is a scam and fraud. The customer service is shocking. They will take your money, even on return of a damaged dress, which will likely happen, all dresses sent seem to be of poor quality.
Hebeos offers a scope of garments things at one place. Prom dresses, wedding dresses, exceptional occasion dresses and the sky is the limit from there, you can essentially discover everything without exception here. It's a center point for uniquely crafted dressed. I was truly content with the dress I got from them. It met every one of my desires the shading, outline, texture and cost. The value extend is reasonable and awesome client bolster is given!. I would prescribe my family and companions to purchase from this site. Truly appreciative to HEBEOS
We ordered a prom dress. Three weeks went by with no word at all. No receipt, no shipping order, nothing except they billed my credit card. There is no phone number listed on the website to even call anyone. Terrible service and no dress.
This dress came exactly how the picture looked! I was so scared ordering online not being able to try on before you buy something always worries me! But the only thing I needed to do was get it dry cleaned to get some wrinkles out, but after that it did NOT disappoint one bit! Definitely will order from here again! I did get mine custom ordered to ensure a perfect fit!
I bought 3 dresses and for one big trouble my life, I canceled them then, and they told me they would not return everything, that only 80% of the value lost more than $200, they still don't had processed my order, that's a fraud!
Their dresses are gorgeous. I love many of them. And plan on getting one more for my sons wedding. I ordered a custom fitting dress and in no time they had it completed & on its way. I would buy there again for sure.
I was skeptical about buying from an overseas site but after reading hundreds of reviews I decided to take the plunge. I don't regret it one bit! My dress is simply breathtaking and beautiful in every way. Quality of material and craftsmanship is excellent!
I have spent just about $200 on a dress that didn't describe it was actually two pieces. The mesh is like a triple layer that isn't exactly see through but looks like white is layered on to your body because it's so thick. There's not a single bit of stretch to the dress so i cannot even pull it up. I ordered it larger than i needed it and it still doesn't fit. I'm assuming o may have a hard time returning it as by the time i do so I'll still be spending over $80. Really disappointed.
If I could put 0 stars I would. My friend ordered a prom dress and even payed rush fee to have it here on time. Dress arrived 2 days after prom and they refuse to issue a refund. All they offered was $20 and to keep the dress. Wow thanks, not. Absolutely horrible company. I reported them to the FTC. Read their reviews on other sites such as trust pilot and you will see what kind of company they are. If you're ordering a dress for a special moment such as prom or a wedding order from within the United States. Hebeos is in the UK and no way to contact them other than email. Horrible company. Don't buy from them.
I ordered 3 dresses and wanted to return 2 of them as they were not good for my body type. I reached out to Hebeos customer service and followed the instructions they provided and was told that since I was sent the correct items, they could not take them as a free return and there would be a 15% restocking fee and asked if I could keep them and resell them on my own. Horrible customer service!
They do not allow returns AT ALL. Their site says if it is tags attached and unaltered you can return. Which the dress I ordered was exactly that, and their reply was "you cannot return a dress just because it doesn't look good on you, request declined". Wasted $190. I would never recommend anyone buy from here. When I confronted them on the fact that they lied about returns, they stopped replying to me. Extremely disappointed and very immature and crappy of them.
Dresses arrived very quickly and at a quick glance the dresses looked great. Very heavy with a couple of layers of material and seemed to be well made. However, as soon as my bridesmaids tried them on the issues arose.
The dresses are burgundy however the lace back was a different shade but more importantly the satin layer underneath is red - so when you take a picture of the dress it looks two toned. The zips are really poor and would not close correctly. I have been onto the company and sent them pictures. I was offered 20% refund, then 40% and eventually 50%. However, these dresses can never be worn and the cost of alterations will far exceed the value of the dresses. I would never buy from this company again.
Sorry but not sorry the dress is hideous with those big bra pads just sitting there that you can clearly see thru the sheer part of the dress. They will need to be removed. Lace has many holes in it, split is just above the knee not on the thigh and the sheer is brown not flesh tone so for my complexion it looks like I have on concealer three shades too light.
Horrible experience, they advertise worry free returns but it is far from it. I got poor quality dresses with awkward fit and have been unable to return because they refuse to send return authorization. Now exploring avenues for claims with credit card since Hebeos customer service is awful
I totally get ripped off from hebeos! The dress looks horrible very low bad quality and do not look like the picture of their website! 170 euros for nothing! I emailed them but no answers! Never buy from HEBEOS
I sent an email the day after I received it asking for a return because the bust size was much too small than they show. They will not accept a return. This is their offer- "We can offer you a one-time-use coupon valued 70% off the old item's price or any other purchase on our website without returning the old item." I do not want this dress or any other from them. Now I have to sell it for less than what I paid on social media. "Your satisfaction is of utmost importance to us." …NOT TRUE!
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.
Hi Catie. We're sorry to hear you weren't satisfied with your experience! We completely understand your frustrations and will do our best to help. Please continue to work with our customer service team, and we hope to resolve this issue promptly.