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Hebeos

Overview

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,834
This company does not typically respond to reviews

Instant Feedback

11,238 reviews
+735
How would you rate Hebeos?
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Kansas
1 review
0 helpful votes
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Horrible
July 20, 2023

The top of this dress is made with cheap lace, straps are too short so the built in bra is right below the collar home, size chart is entirely inaccurate and when you try to contact customer service
For a refund they ignore you

Date of experience: June 20, 2023
Florida
1 review
0 helpful votes
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Adorable dress
July 5, 2022

Dress was as pictured. A little bit of a lighter pink than expected but still perfect for my daughter to be a flower girl. She tried it on and didn't want to take it off bow in the back pins on so is optional.

Date of experience: July 5, 2022
Virginia
1 review
0 helpful votes
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Beyond happy!
April 10, 2018

I ordered off this site a little over 3 weeks ago. My dress came in a day before it said it would. I was so scared because of review's I found of people complaining about Hebeos. But they kept me up to date on everything. My dress looks exactly like the picture they show and is very well made. This site has completely made my senior prom PERFECT!

Date of experience: April 10, 2018
Arkansas
1 review
1 helpful vote
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Awesome
April 4, 2022

I found this site with a quick google search looking for a specific type of dress for my brothers wedding. It fit absolutely perfect and honestly looks exactly like the description picture! It has a nice stretchy material too. I could not be happier, and the price just is the cherry on top. A very similar dress that I was eyeing "in store" went for $540! Thank you!

Date of experience: April 4, 2022
GB
1 review
0 helpful votes
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Do not buy from here
December 31, 2021

Go somewhere else. Pay more and go to a local store. This is a scam and fraud. The customer service is shocking. They will take your money, even on return of a damaged dress, which will likely happen, all dresses sent seem to be of poor quality.

Date of experience: December 1, 2021
Nigeria
1 review
0 helpful votes
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Hebeos excellent
October 11, 2017

Hebeos offers a scope of garments things at one place. Prom dresses, wedding dresses, exceptional occasion dresses and the sky is the limit from there, you can essentially discover everything without exception here. It's a center point for uniquely crafted dressed. I was truly content with the dress I got from them. It met every one of my desires the shading, outline, texture and cost. The value extend is reasonable and awesome client bolster is given!. I would prescribe my family and companions to purchase from this site. Truly appreciative to HEBEOS

Date of experience: October 10, 2017
Florida
1 review
3 helpful votes
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Horrible!
April 4, 2018

We ordered a prom dress. Three weeks went by with no word at all. No receipt, no shipping order, nothing except they billed my credit card. There is no phone number listed on the website to even call anyone. Terrible service and no dress.

Date of experience: April 4, 2018
HEBEOS S. Hebeos Rep
over a year old

Hi Catie. We're sorry to hear you weren't satisfied with your experience! We completely understand your frustrations and will do our best to help. Please continue to work with our customer service team, and we hope to resolve this issue promptly.

Texas
1 review
1 helpful vote
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LOVE MY DRESS!
November 7, 2018

This dress came exactly how the picture looked! I was so scared ordering online not being able to try on before you buy something always worries me! But the only thing I needed to do was get it dry cleaned to get some wrinkles out, but after that it did NOT disappoint one bit! Definitely will order from here again! I did get mine custom ordered to ensure a perfect fit!

Date of experience: November 7, 2018
Florida
1 review
1 helpful vote
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Ridiculous!
November 13, 2021

I bought 3 dresses and for one big trouble my life, I canceled them then, and they told me they would not return everything, that only 80% of the value lost more than $200, they still don't had processed my order, that's a fraud!

Date of experience: October 14, 2021
Washington
1 review
0 helpful votes
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The Most Special Day
April 9, 2022

Their dresses are gorgeous. I love many of them. And plan on getting one more for my sons wedding. I ordered a custom fitting dress and in no time they had it completed & on its way. I would buy there again for sure.

Date of experience: April 9, 2022
Texas
1 review
0 helpful votes
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Wonderful service
July 13, 2022

I was skeptical about buying from an overseas site but after reading hundreds of reviews I decided to take the plunge. I don't regret it one bit! My dress is simply breathtaking and beautiful in every way. Quality of material and craftsmanship is excellent!

Date of experience: June 13, 2022
New Jersey
1 review
9 helpful votes
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Greatly dislike
June 2, 2022

I have spent just about $200 on a dress that didn't describe it was actually two pieces. The mesh is like a triple layer that isn't exactly see through but looks like white is layered on to your body because it's so thick. There's not a single bit of stretch to the dress so i cannot even pull it up. I ordered it larger than i needed it and it still doesn't fit. I'm assuming o may have a hard time returning it as by the time i do so I'll still be spending over $80. Really disappointed.

Date of experience: May 3, 2022
Texas
1 review
4 helpful votes
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If I could put 0 stars I would. My friend ordered a prom dress and even payed rush fee to have it here on time. Dress arrived 2 days after prom and they refuse to issue a refund. All they offered was $20 and to keep the dress. Wow thanks, not. Absolutely horrible company. I reported them to the FTC. Read their reviews on other sites such as trust pilot and you will see what kind of company they are. If you're ordering a dress for a special moment such as prom or a wedding order from within the United States. Hebeos is in the UK and no way to contact them other than email. Horrible company. Don't buy from them.

Date of experience: May 9, 2018
Minnesota
1 review
2 helpful votes
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WON'T DO RETURNS
April 19, 2023

I ordered 3 dresses and wanted to return 2 of them as they were not good for my body type. I reached out to Hebeos customer service and followed the instructions they provided and was told that since I was sent the correct items, they could not take them as a free return and there would be a 15% restocking fee and asked if I could keep them and resell them on my own. Horrible customer service!

Date of experience: March 20, 2023
Illinois
1 review
3 helpful votes
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They do not allow returns AT ALL. Their site says if it is tags attached and unaltered you can return. Which the dress I ordered was exactly that, and their reply was "you cannot return a dress just because it doesn't look good on you, request declined". Wasted $190. I would never recommend anyone buy from here. When I confronted them on the fact that they lied about returns, they stopped replying to me. Extremely disappointed and very immature and crappy of them.

Date of experience: July 10, 2019
Ireland
1 review
2 helpful votes
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Poor Returns
July 2, 2018

Dresses arrived very quickly and at a quick glance the dresses looked great. Very heavy with a couple of layers of material and seemed to be well made. However, as soon as my bridesmaids tried them on the issues arose.
The dresses are burgundy however the lace back was a different shade but more importantly the satin layer underneath is red - so when you take a picture of the dress it looks two toned. The zips are really poor and would not close correctly. I have been onto the company and sent them pictures. I was offered 20% refund, then 40% and eventually 50%. However, these dresses can never be worn and the cost of alterations will far exceed the value of the dresses. I would never buy from this company again.

Date of experience: July 2, 2018
Tennessee
1 review
0 helpful votes
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Dont Buy
February 21, 2024

Sorry but not sorry the dress is hideous with those big bra pads just sitting there that you can clearly see thru the sheer part of the dress. They will need to be removed. Lace has many holes in it, split is just above the knee not on the thigh and the sheer is brown not flesh tone so for my complexion it looks like I have on concealer three shades too light.

Date of experience: February 14, 2024
Florida
1 review
0 helpful votes
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Horrible experience, they advertise worry free returns but it is far from it. I got poor quality dresses with awkward fit and have been unable to return because they refuse to send return authorization. Now exploring avenues for claims with credit card since Hebeos customer service is awful

Date of experience: May 17, 2023
Nigeria
1 review
1 helpful vote
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I totally get ripped off from hebeos! The dress looks horrible very low bad quality and do not look like the picture of their website! 170 euros for nothing! I emailed them but no answers! Never buy from HEBEOS

Date of experience: May 8, 2018
Michigan
1 review
0 helpful votes
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NO RETURNS
December 2, 2023

I sent an email the day after I received it asking for a return because the bust size was much too small than they show. They will not accept a return. This is their offer- "We can offer you a one-time-use coupon valued 70% off the old item's price or any other purchase on our website without returning the old item." I do not want this dress or any other from them. Now I have to sell it for less than what I paid on social media. "Your satisfaction is of utmost importance to us." …NOT TRUE!

Date of experience: December 2, 2023