business logo of Hebeos

HebeosReviews 5,173

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
How would you rate Hebeos?
grey star
grey star
grey star
grey star
grey star

Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

Instant Feedback

11,293 reviews
Georgia
1 review
0 helpful votes
Follow Kelsey F.
Unfollow Kelsey F.
Send Message
Share Review
Report Review

Great
April 26, 2022

Love the product. Easy to order, emailed them for more pics and they sent them right away. Great customer service. Easy to track shipment.

Date of experience: April 26, 2022
Mississippi
1 review
0 helpful votes
Follow Neveah P.
Unfollow Neveah P.
Send Message
Share Review
Report Review

My first Hebeos Review Report
April 26, 2022

It was a little difficult but manageable to find something I like.

Date of experience: April 26, 2022
California
1 review
0 helpful votes
Follow Rachel Y.
Unfollow Rachel Y.
Send Message
Share Review
Report Review

Quality is Astounding
April 25, 2022

Received my order for a wedding dress and it's absolutely beautiful.
I didn't measure myself for precise measurements but I figure I get my general size and it would be easier to get it altered later on which I'm going to have to do for my waistline.

Date of experience: April 25, 2022
Wisconsin
1 review
0 helpful votes
Follow Nicole B.
Unfollow Nicole B.
Send Message
Share Review
Report Review

Prom Dress
April 25, 2022

Pretty easy. We went and had my daughter fitted at our local alterations specialist for Exact Dimensions for the dress and Hebeos Small pretty much fit exactly but hollow to the floor was a little long. Easy fix.

Date of experience: April 25, 2022
New York
1 review
0 helpful votes
Follow Nicole L.
Unfollow Nicole L.
Send Message
Share Review
Report Review

CON ARTIST
May 25, 2022

Do not order from this site. I ordered my daughter a prom dress I'm her normal dress size. The top is way too big for her, has an ink mark on it, and the beading is detached from the dress in various spots. I contacted Hebeos and they gave me the run around. First they wanted pictures, then they wanted my daughter's exact measurements, then they told me that I can't return the dress and that I need to bring it to a tailor to get alterations made. Do not waste your money, the dresses are made of poor quality and the customer service is appalling.

Date of experience: April 25, 2022
California
1 review
0 helpful votes
Follow Julie Q.
Unfollow Julie Q.
Send Message
Share Review
Report Review

I ordered two dresses too choose from for my friends wedding and took my measurements and chose size 10 for both dresses because according to the size chart that size was right for me. Once they arrived they were way too small and wouldn't even zip up. I have to return them both now.

Date of experience: April 25, 2022
Michigan
1 review
0 helpful votes
Follow Madison B.
Unfollow Madison B.
Send Message
Share Review
Report Review

Would definitely recommend!
April 25, 2022

I had such an amazing experience with this dress, the craftsmanship was done surprisingly well for an online stores, I was for sure impressed. Would totally recommend for any girl looking for a prom dress!

Date of experience: April 25, 2022
Georgia
2 reviews
0 helpful votes
Follow Brandi S.
Unfollow Brandi S.
Send Message
Share Review
Report Review

Ordering was easy, customer service is responsive, and the dresses were fabulous. Be mindful of the timelines promised and assume the longest of the range. I procrastinated ordering and my dresses made it the day before my event. It was within the promised window so not their fault, but I assumed (incorrectly) that the timing would fall somewhere in the mid range.

Date of experience: April 25, 2022
New Jersey
2 reviews
0 helpful votes
Follow ava U.
Unfollow ava U.
Send Message
Share Review
Report Review

Very Fast
April 25, 2022

The dress that i bought came quicker than expected and the quality is very nice! Super satisfied!

Date of experience: April 25, 2022
Mississippi
1 review
0 helpful votes
Follow Hannah F.
Unfollow Hannah F.
Send Message
Share Review
Report Review

Appreciative
April 25, 2022

When I got this dress I was so pleased and happy that it fit perfectly

Date of experience: April 25, 2022
Iowa
1 review
0 helpful votes
Follow Sharon G.
Unfollow Sharon G.
Send Message
Share Review
Report Review

Good
April 24, 2022

The dress arrived in time. We would buy from Hebeos again.

Date of experience: April 24, 2022
Hawaii
1 review
0 helpful votes
Follow Mayra P.
Unfollow Mayra P.
Send Message
Share Review
Report Review

Everything was so beautiful. I'm coming back to this website. The shipping was FAST!

Date of experience: April 24, 2022
North Carolina
1 review
0 helpful votes
Follow Marie Q.
Unfollow Marie Q.
Send Message
Share Review
Report Review

Disappointed!
May 24, 2022

I ordered a royal blue dress, a specific color for the wedding. What I received was a sky blue dress. I am so disappointed. I have to scramble now to find another royal blue dress for the wedding that's in a week.

Date of experience: April 24, 2022
Louisiana
1 review
0 helpful votes
Follow Chanae P.
Unfollow Chanae P.
Send Message
Share Review
Report Review

Poor quality
May 24, 2022

Material is very poor, runs small, took 3 weeks to receive, completely unsatisfied with quality

Date of experience: April 24, 2022
Georgia
1 review
0 helpful votes
Follow Sanai W.
Unfollow Sanai W.
Send Message
Share Review
Report Review

Online shoppin
April 24, 2022

From the process of viewing the dress online to checking out it was easy to use. However product was different than what I thought and I was unsatisfied with it

Date of experience: April 24, 2022
Georgia
1 review
0 helpful votes
Follow Endya U.
Unfollow Endya U.
Send Message
Share Review
Report Review

My prom dress
April 24, 2022

It's absolutely stunning It's comfortable and looks just like the picture. I will be ordering again in the future. I highly recommend this site for prom dresses and any other formal events.

Date of experience: April 24, 2022
Pennsylvania
1 review
0 helpful votes
Follow Aliceia W.
Unfollow Aliceia W.
Send Message
Share Review
Report Review

Mermaid mom!
April 24, 2022

I ordered and received within the same month! Driver made sure I had my package in hand before leaving. Quality made, beautiful color (adjusted size, I bought by size not measurements) afraid it would take a long time to get here.

Date of experience: April 24, 2022
Texas
2 reviews
0 helpful votes
Follow VanDella V.
Unfollow VanDella V.
Send Message
Share Review
Report Review

Love at First Site
April 23, 2022

When I first saw this dress, I immediately fell in love with it. I cannot wait to use all of the options. I will be wearing this dress several times!

Date of experience: April 23, 2022
Georgia
1 review
0 helpful votes
Follow Jennifer T.
Unfollow Jennifer T.
Send Message
Share Review
Report Review

Dress review
May 23, 2022

Communication with company good until I asked to return item.

Date of experience: April 23, 2022
Texas
1 review
0 helpful votes
Follow Crystal K.
Unfollow Crystal K.
Send Message
Share Review
Report Review

Not very happy that I spent $160.00 on a dress that was not altered correctly and does not match the description details listed.

Date of experience: April 23, 2022