Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
Love the product. Easy to order, emailed them for more pics and they sent them right away. Great customer service. Easy to track shipment.
It was a little difficult but manageable to find something I like.
Received my order for a wedding dress and it's absolutely beautiful.
I didn't measure myself for precise measurements but I figure I get my general size and it would be easier to get it altered later on which I'm going to have to do for my waistline.
Pretty easy. We went and had my daughter fitted at our local alterations specialist for Exact Dimensions for the dress and Hebeos Small pretty much fit exactly but hollow to the floor was a little long. Easy fix.
Do not order from this site. I ordered my daughter a prom dress I'm her normal dress size. The top is way too big for her, has an ink mark on it, and the beading is detached from the dress in various spots. I contacted Hebeos and they gave me the run around. First they wanted pictures, then they wanted my daughter's exact measurements, then they told me that I can't return the dress and that I need to bring it to a tailor to get alterations made. Do not waste your money, the dresses are made of poor quality and the customer service is appalling.
I ordered two dresses too choose from for my friends wedding and took my measurements and chose size 10 for both dresses because according to the size chart that size was right for me. Once they arrived they were way too small and wouldn't even zip up. I have to return them both now.
I had such an amazing experience with this dress, the craftsmanship was done surprisingly well for an online stores, I was for sure impressed. Would totally recommend for any girl looking for a prom dress!
Ordering was easy, customer service is responsive, and the dresses were fabulous. Be mindful of the timelines promised and assume the longest of the range. I procrastinated ordering and my dresses made it the day before my event. It was within the promised window so not their fault, but I assumed (incorrectly) that the timing would fall somewhere in the mid range.
When I got this dress I was so pleased and happy that it fit perfectly
Everything was so beautiful. I'm coming back to this website. The shipping was FAST!
I ordered a royal blue dress, a specific color for the wedding. What I received was a sky blue dress. I am so disappointed. I have to scramble now to find another royal blue dress for the wedding that's in a week.
Material is very poor, runs small, took 3 weeks to receive, completely unsatisfied with quality
From the process of viewing the dress online to checking out it was easy to use. However product was different than what I thought and I was unsatisfied with it
It's absolutely stunning It's comfortable and looks just like the picture. I will be ordering again in the future. I highly recommend this site for prom dresses and any other formal events.
I ordered and received within the same month! Driver made sure I had my package in hand before leaving. Quality made, beautiful color (adjusted size, I bought by size not measurements) afraid it would take a long time to get here.
When I first saw this dress, I immediately fell in love with it. I cannot wait to use all of the options. I will be wearing this dress several times!
Communication with company good until I asked to return item.
Not very happy that I spent $160.00 on a dress that was not altered correctly and does not match the description details listed.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.