Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.
The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
I had been looking for a particular style plus size bridesmaid dress because I had my limits on what I did and did not want revealed on my body and Hebeos had a good variety of dresses to choose from
Came in right on time, material is good, packaged good as well
I ordered my dress over a month in advance and they said it'd arrive in plenty of time before my prom. They then said that they need another week to get it to me a day before they said it was supposed to get here originally, so I said ok and it'll still give me some time. Once I responded to the email saying it was going to need an extra week they said they didn't know exactly when it get here. I told them I needed it before the 30th bc that's when my prom was. They told me 5 days before my prom that they couldn't get me the dress so I told them to cancel the order and that I'd find a different one somewhere else. The day after I sent the email for a refund/cancellation they shipped me the dress and then emailed me saying, sorry you cannot return this item because it is already shipped. I emailed them back explaining how I asked a day earlier to cancel it and they said, if you canceled it you would only get the shipping cost sense it was over 48 hours since you ordered it so we shipped it to you anyway. I basically have no way to get my money back for a dress that I cannot wear because I don't have an event for it and I don't know if this is my fault or theirs. I see it as they messed up and still took my money and now I have a dress coming to me with no event for it and a horrible experience from this website. If I were you id try and find a different dress on another website instead of this one.
It was very quick and easy the only hard part was deciding which dress to pick.
Fast and easy payment, Not, exactly as the picture but it comes in close
Pretty quick shipping and the product is exactly as said.
I would have never been able to send this young lady to prom without Hebron's great prices. We found the perfect dress at a great price!
Horrible. Customer service won't accept a return for a color issue which their website says is a reason for a full refund.
I went by the measurements that are presented online before ordering the size that I did. I thought I was ordering correct according to what is online. This dress is extremely tight and uncomfortable. They want me to pay for return already payed 29.00 for sending and lose 20% of cost of dress. Now they say order new dress my intention is not to spend nearly $400 for one dress. Totally dissatisfied with their service
Very good. Support always answered my questions and they did add the changes I wanted. So happy with my dress!
Ordered 2 dresses. Neither one worked. Hebeos tried at first asking for pictures, and then when I took those, they refused to accept the dresses still. The pictures they asked for included measuring. I didn't do it very well, and was curious if they would ask for a better measurement. They didn't, just said the dress size was right, so they would not accept them. I suspect no matter what pictures I had sent them, they would have that same response. Also, they sent the wrong color dress for one of the dresses. They say they will accept returns for wrong color, but they refused to provide the information to return it. Only order what you are prepared to keep. So disappointed in the company. I won't be ordering from them again.
Easy and quick. The dress was supposed to have a black lace, instead, it is the same as fabric underneath. The description of the dress clearly states that the lace will be as on the picture.
I paid for 2-3 day shipping and I expect it to be refunded as I did not receive my order for weeks.
A confirmation email once order was placed and shipped would have been helpful.
At first I was nervous because of the flowers being shipped from China (lockdowns). But the company reassured me and I did receive the flowers in a timely fashion. I will now order more for my daughter's wedding.
Amazing quality dress for the price. Runs a little small. Don't pay for faster shipping bc it still takes a long time to arrive. But the dress is better quality than my sister's $3000 dress.
Answer: Hi Alyssa, it is a legit site. We have sold thousands of dresses to our customers. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: A: Hi, please see our return policy on this page. https://www.hebeos.com/return-policy.html
Answer: Hi Linda, we are so sorry to hear that you did not enjoy your experience with us. We take these issues very seriously and would love to continue working with you to solve them. Please continue working with our customer service team, we hope to hear from you soon!
Answer: Yes. We have sold thousands of dresses to our customer service. HEBEOS Customer Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos
Answer: Yes. The dress we ordered was horrible and had an awful musty odor to it. It honestly looked like a highschool sewing project. Not at all worth the money. They will not honor their return policy so just walk away.
Answer: Hi Liliana. Thanks for asking. We have sold thousands of dresses to our customers. Here are our customer reviews. https://www.hebeos.com/review/gallery/ Here are our videos. https://www.youtube.com/c/Hebeos Here is our size chart. https://www.hebeos.com/size-chart.html If you are concerned about the size, I suggest you choose the custom size which allows you to use your measurements.
Answer: Hi Billie. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com
Answer: Hi Quantaya. Yes. You will receive it before May 4th
Answer: Hi Jocelyn, your dress has been shipped. Please check your email to get the tracking information.
Answer: Hi Tay, Thanks for asking. Our factories are located in Singapore and Hong Kong. We have multiple local warehouses around the world.