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HebeosReviews 5,173

3.6

From the business

Discover the latest Hebeos dresses, prom dresses, wedding dresses, bridesmaid, evening and shoes, enjoy the cheap discounted prices, we ship worldwide.


hebeos.com
Rickmansworth, England, United Kingdom
+736
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Hebeos Reviews Summary

The company has garnered a mix of positive and negative feedback from customers. Many reviews highlight the beauty and quality of the dresses, with several customers expressing satisfaction with fit and design. However, significant concerns arise regarding customer service, particularly related to difficulties with returns and poor communication. Issues such as receiving incorrect items, unpleasant odors upon delivery, and inadequate support for returns have been frequently noted. Overall, while the product offerings appear to delight many, the company's customer service approach requires substantial improvement to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

quality
3,850
This company does not typically respond to reviews

Instant Feedback

11,293 reviews
Illinois
1 review
0 helpful votes
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Dress
April 29, 2022

It was good. It showed up. It looked like the picture. It fits.

Date of experience: April 29, 2022
Michigan
1 review
0 helpful votes
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Made easy
April 29, 2022

I had been looking for a particular style plus size bridesmaid dress because I had my limits on what I did and did not want revealed on my body and Hebeos had a good variety of dresses to choose from

Date of experience: April 29, 2022
Ohio
1 review
0 helpful votes
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Beautiful!
April 28, 2022

Came in right on time, material is good, packaged good as well

Date of experience: April 28, 2022
Maryland
1 review
0 helpful votes
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Worst Experience
May 28, 2022
Updated review

I ordered my dress over a month in advance and they said it'd arrive in plenty of time before my prom. They then said that they need another week to get it to me a day before they said it was supposed to get here originally, so I said ok and it'll still give me some time. Once I responded to the email saying it was going to need an extra week they said they didn't know exactly when it get here. I told them I needed it before the 30th bc that's when my prom was. They told me 5 days before my prom that they couldn't get me the dress so I told them to cancel the order and that I'd find a different one somewhere else. The day after I sent the email for a refund/cancellation they shipped me the dress and then emailed me saying, sorry you cannot return this item because it is already shipped. I emailed them back explaining how I asked a day earlier to cancel it and they said, if you canceled it you would only get the shipping cost sense it was over 48 hours since you ordered it so we shipped it to you anyway. I basically have no way to get my money back for a dress that I cannot wear because I don't have an event for it and I don't know if this is my fault or theirs. I see it as they messed up and still took my money and now I have a dress coming to me with no event for it and a horrible experience from this website. If I were you id try and find a different dress on another website instead of this one.

+3
Date of experience: April 28, 2022

It was very quick and easy the only hard part was deciding...
March 25, 2022
Previous review

It was very quick and easy the only hard part was deciding which dress to pick.

Date of experience: March 25, 2022
Wisconsin
1 review
0 helpful votes
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Delivery time was a bit slow, but the customer service person was responsive to my inquiries.

Date of experience: April 28, 2022
New Jersey
1 review
0 helpful votes
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Great
April 28, 2022

So far the experience was good. Hope the dress is what we ordered.

Date of experience: April 28, 2022
Pennsylvania
1 review
0 helpful votes
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Worth It
April 28, 2022
Updated review

Fast and easy payment, Not, exactly as the picture but it comes in close

Date of experience: April 28, 2022

Fast and easy payment
April 7, 2022
Previous review

Fast and easy payment

Date of experience: April 7, 2022
Illinois
1 review
0 helpful votes
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Absolutely amazing
April 27, 2022

Pretty quick shipping and the product is exactly as said.

Date of experience: April 27, 2022
Ohio
1 review
0 helpful votes
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Working Family's best friend.
April 27, 2022

I would have never been able to send this young lady to prom without Hebron's great prices. We found the perfect dress at a great price!

Date of experience: April 27, 2022
Colorado
1 review
0 helpful votes
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Wrong color
May 27, 2022

Horrible. Customer service won't accept a return for a color issue which their website says is a reason for a full refund.

Date of experience: April 27, 2022
Virginia
1 review
0 helpful votes
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Love it!
April 27, 2022

It was so easy to order, and it came several days before the earliest expected delivery date!

Date of experience: April 27, 2022
Tennessee
3 reviews
0 helpful votes
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I went by the measurements that are presented online before ordering the size that I did. I thought I was ordering correct according to what is online. This dress is extremely tight and uncomfortable. They want me to pay for return already payed 29.00 for sending and lose 20% of cost of dress. Now they say order new dress my intention is not to spend nearly $400 for one dress. Totally dissatisfied with their service

Date of experience: April 27, 2022
Greece
1 review
0 helpful votes
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Very good. Support always answered my questions and they did add the changes I wanted. So happy with my dress!

Date of experience: April 27, 2022
Oregon
1 review
0 helpful votes
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Ordered 2 dresses. Neither one worked. Hebeos tried at first asking for pictures, and then when I took those, they refused to accept the dresses still. The pictures they asked for included measuring. I didn't do it very well, and was curious if they would ask for a better measurement. They didn't, just said the dress size was right, so they would not accept them. I suspect no matter what pictures I had sent them, they would have that same response. Also, they sent the wrong color dress for one of the dresses. They say they will accept returns for wrong color, but they refused to provide the information to return it. Only order what you are prepared to keep. So disappointed in the company. I won't be ordering from them again.

Date of experience: April 26, 2022
Virginia
1 review
0 helpful votes
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2k22 Prom
April 26, 2022

It was a great experience and I love the dress and how it fits on me.

Date of experience: April 26, 2022
Canada
1 review
0 helpful votes
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Dress
April 26, 2022

Easy and quick. The dress was supposed to have a black lace, instead, it is the same as fabric underneath. The description of the dress clearly states that the lace will be as on the picture.

Date of experience: April 26, 2022
Colorado
1 review
0 helpful votes
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Refund shipping
May 26, 2022

I paid for 2-3 day shipping and I expect it to be refunded as I did not receive my order for weeks.

Date of experience: April 26, 2022
Georgia
1 review
0 helpful votes
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Communication
May 26, 2022

A confirmation email once order was placed and shipped would have been helpful.

Date of experience: April 26, 2022
Ohio
1 review
0 helpful votes
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Flowers
April 26, 2022

At first I was nervous because of the flowers being shipped from China (lockdowns). But the company reassured me and I did receive the flowers in a timely fashion. I will now order more for my daughter's wedding.

Date of experience: April 26, 2022
Pennsylvania
1 review
0 helpful votes
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Amazing quality
April 26, 2022

Amazing quality dress for the price. Runs a little small. Don't pay for faster shipping bc it still takes a long time to arrive. But the dress is better quality than my sister's $3000 dress.

Date of experience: April 26, 2022