HebeosReviews 5,196

Don't order! If you see a dress you like take a screenshot of the dressy and use google to buy from another vendor that has return policy that doesn't take you through all kinds of hoops! Customer service is a joke. And let's be real those dresses are NOT made by order! STOP IT!

Their website says: Easy return. 14-day hassle-free return. But this is a BIG LIE!
Do not trust anything they say on their website because the truth is the exact opposite. If you like the dress, it's great. But if you need to return it for any reasons, you're $#*! out of luck! First they tell you to take it to the seamstress to adjust the dress to fit your body type. Then they go back and forth with other BS reasonings why they can't take it back. Then finally they'll say "fine, you can return it but we'll take 30% from the original price for restocking fee but you'll also have to pay for return shipping to CHINA which is very expensive." This company doesn't even deserve a half a star. HORRIBLE!

The website gave all information needed to order, size, length, good reviews.

Fun looking on site, shipping was easy and on time. Could've went up a few sizes. Measurements run a little small

Wonderful selection, easy to understand, and prices are excellent

I purchased 2 dresses from this site. They arrived fairly quickly and the quality of the dresses was fair. However, the sizing was not good and the style didn't work for me. I promptly contacted the company the day, I received them and it has been a circus. You communicate with multiple people and they are resistant to returns. They are now asking me to keep the dresses because they are made to order. They have offered to refund 8% of my purchase. There is a restocking and inspection fee, shipping cost…. Don't take the risk! Save your money and your time.

The item was shipped very quickly. Fast service. About a week.

Quick and easy and my dress and headbands came a week before they were scheduled to come

Work in progress. I am still working with Hebeos to get my dress in the right size. I

Everything has been great so far, still working on getting the correct color dress

You need to improve your return & exchange policy, or at least allow a try-on option for customers. It is too much of a risk to be forced to purchase a dress without even trying on first, or at least giving the customer an option to exchange the dress for a different size.

It doesn't even deserve 1 star! Don't order from here! When the dresses come they look nothing like the picture and then refuse you a refund and ignore your emails!

The order was here in two weeks, nice dress, beautiful

Paid for expedited shipping, it was late. Had myself measured and ordered a larger size, it was too small. The color was supposed to be a pale pink, it arrived a peach color. Very disappointed!

If you order something make sure you are positive you want the item. I ordered a size 6 dress that I was considering for my daughters wedding, along with a dress from another company. I don't like shopping in general so I often do this. The dress from Heboes did not fit me well at all. There is no number to contact anyone so I finally figured out how to email regarding a return because you only have 14 days, and they need to respond with instructions. Much to my dismay I was told that I cannot return the dress unless it is defective. In that case they want pictures first. I guess I could have damaged the dress, but I felt that was dishonest. I will never use this company again, and caution anyone else to reconsider spending their money with an extremely customer unfriendly company.

Website was easily accessible. Pictures were accurate but even more beautiful in person. Delivery time was not long

The dress fits everywhere else except the back. Will get altered.

Disappointed in the dress. Delivery was on schedule.

It was a good experience. The dress is beautiful just need a little alteration since its too long

The dress itself is beautiful, but it is about 2 inches too short and not the correct color. I got my measurements taken by two separate seamstresses and I thought I had read the sizing instructions correctly, with them saying that the hem already includes an extra 2 inches for heels, however, that was not evident in the dress I received.

The color I understand being wrong because it was my original mistake and I selected the wrong color. When I reached out to them via email to correct the color, they were very prompt and said it would be no problem to change the color from white to ivory. But they sent me a white dress. Again, it is very pretty and, other than the length, it fits very well... but I don't think I will wear it on my wedding day.

In all, I think this is a pretty good place to buy dresses, but I probably wouldn't buy from here again.