HebeosReviews 5,196

I ordered a dress from this company. I tried on the dress and the dress does not fit at all. I immediately contact them for a refund. They asked me my measurements and to send pictures as proof that the dress does not fit. Once they received my measurements and pictures, the company denied my refund. They suggested that I get my dress altered and that they might reimburse me 10 percent of my alteration cost. In their website, they clearly state that they have a 14 day return policy. This company is stealing people's money. I followed their return policy guidelines and they still refused to refund my money. This company is falsely stating that they will refund your money. They should make the return policy clear by stating that they do not grant refunds if the dress doesn't fit. I recommend for anyone who is purchasing from these thieves to be absolutely sure of their size. And don't order multiple dresses to try on. Also, their color representation on the website is not an accurate depiction of what you will receive.

Very easy! The dress came faster than expected! Lots of dresses to choose from

Beware of return policy! I'm still waiting for permission to return for refund. I have submitted pics and description of how and why they did not fit. Cannot recommend especially if you are in a rush.

Easy experience but terrible dress. Very cheaply made. Not like the picture.

I had to order 2 sizes larger than I normally wear.

Shipping on time. Dress is beautiful. But not for me.

I don't like it I won't be ordering anything else!

I was very skeptical but after reading reviews and following the chart it worked well…

I was nervous to order online but I'm glad I did! My looks exactly like the picture, no alterations needed.

I was a little hesitant but then I read thru the reviews and pictures and decided to order and I am glad I did was pleasantly surprised with my dresses they are good quality and priced great

I had a family reunion coming up for New Orleans and I was so excited for the gala they were holding on the last day. I bought a dress on Hebeos 2 weeks on advance, and paid extra for the shipping so I can get there in 4 days. I ordered a 10 because I am a size 10. I am a teacher in the US so I have a limited income, I had to borrow money from my parents to buy the dress. Even though I paid extra for the dress to come early, the dress came four days BEFORE MY FLIGHT to New Orleans and the dress did not fit. Their dress size runs small and I had no time to get it altered. I ended up rushing to the mall that same day to BUY A NEW dress for the event. I also emailed Hebeos about returning my dress the SAME DAY. They told me to send the sizes to prove that it didn't fit, I did this. They told me to send images to show that the dress was still intact, I did. I only tried it on and took it off immediately because it did not fit. Then they told me that they were not going to give me refund as if I wore it. Their sizes run small, it does not fit, I never wore it for any event. They later insisted that it was my fault and not theirs, and gave me the worst attitude and customer service. They refused to be of assistance. They then told me that they would give me a 30% fee on the dress for dry cleaning, sanitation, and other stuff. BUT ALL I DID WAS TRY ON THE DRESS AND IT DID NOT FIT BECAUSE OF THEIR SIZE RUNS SMALL. This was the worst experience ever, and I am never shopping with them again. Please avoid this place because of how they treat their customers. I am begging you, do not buy a dress from them, because in case it does not fit right, or their sizes run very small, you will waste your money and they will not take the dress back. Plus, it is much better to shop for a dress in person because you will be able to try it on to see how it fits before you buy. Shopping with Hebeos, you'll be forced to buy a new dress from elsewhere and end up spending almost $500 instead of $250 on one dress. Now, I have to pay back my parents $500 because Hebeos refused to help me.

The Dress didn't fit properly and I ordered based on their size chart. The detail on the dress was very poorly done.

Website was easy to use, had hundreds of beautiful options and the ordering process was amazing!

Not good waited to long to receive in order to order another one

This was my first time ordering from this site. Ordering was easy but now that I have received the item I'm having a hard time logging in to return the item.

I was a little hesitant to order at first but I finally just said why not! And boy was I proven WRONG I absolutely love my dress it looks EXACTLY like the picture and what I wanted!

I'm glad I found a company that is legitimate and their work is outstanding. The turnaround time is awesome as well.

Once I place my order they contact me through email right away let me know that it will be ready and when it was going to be shipped it was in a very timely manner but definitely recommend this company

Hebeos is great designs, prices and customer service

I am normally a size 6, so I ordered a size 6 in this dress. The only part that fit was the waist/ butt area. Every other part of the dress was either too loose or too tight. The straps aren't adjustable, so the bust area hung too loose and revealed everything. Yet, the back and stomach area was too tight. The ruched stomach fabric was tight yet made it look like I had a kanagroo pouch. The slit landed just below my bikini area. The dress was too long and only suitable for those 5'11+. I'm 5'6 and many of my measurements were similar to the ones listed. It was very disappointing that it didn't fit as expected. Tailoring would have cost more than the dress was worth.

Most disappointing, was the late delivery and return process. I paid extra for early delivery. Yet it arrived a couple weeks late which was two days after the wedding.

I tried to return it because of the previously listed problems. First, the company tried to convince me it arrived on time. Their website provided proof it was in processing the day it was 'delivered'.

Then, I revisited the issue of it not fitting. They said it was standard size and sent me a picture of the dress on a mannequin. I understand standard sizing. I was able to pick up a 60 dollar, last minute dress from Macy's in the same size that fit perfectly. The Hebeos dress was clearly not standard size unless you were that exact model in the picture.

It says hassle free returns but it has been anything but that. I have been emailing the company for a week now. They have given every excuse not to accept my return.

In short, I would not buy again. I will stick with other more accurate websites. You're better off going to Amazon rather than this website. Save yourself some trouble if you're ordering it for a big event.