Hebeos UKReviews 1,191

Happy with the service received. Dress arrived and my daughter is very happy with the dress.

The payment was not bad at all especially paying with PayPal

If the dress was for myself I'd send it back. Unfortunately my daughter loves hit. There are parts of the dress where the seams are coming away, the straps are poor quality and the adjusters on them are a flimsy cheap looking plastic. I need to take it for alterations.

The pictures didn't do the dress any justice lovely dress

Dress is lovely and fits perfectly, thank you very much

Dress not pearl pink, it's quite pink and it doesn't suit. I did email but no answer

Very quick and great value for money lots to choose from and beautiful styles

Wedding dress arrived damaged, the stitching on the belt had come off and there was a black stain on the dress. Belt that I ordered in white arrived in cream. I emailed customer service and they offered me a 10% refund. I complained further they then offered me 25% I complained again and they said they would only off me 40% after saying I would be contacting my lawyer they then said they would off me 100% refund however I have to send the dress back which would cost me over £40.00 in postage so I would only be getting a 40% refund. This email exchange room about 2 weeks when they should of solved the matter straight away I have had to put a claim through my bank and with my lawyer. Disgusting and rude service when you receive a damaged item and incorrect item they wanted to do very little to solve it.

Got to be altered a little at the hips as too tight

I ordered my dress as a replacement wedding dress after being let down during covid. Easy to use website and speedy delivery service. The dress is stunning, beautifully made and fits perfectly

My daughter Kelly tried on around 40 wedding dresses last year for her wedding in June this year then I found you're website, kelly found the one! When she saw her dress she was delighted, it was perfect and no alterations needed!

I wanted a budget wedding dress and honestly didn't have very high hopes but it's arrived and the quality is just amazing

Very easy to order I was very pleased with my dress can't wait to wear it. There is no need to spend £100's on a dress.

We were a bit apprehensive after reading both good and bad reviews but decided to order. Although we received no update after placing order, suddenly after a few weeks had a posted notification. We were half afraid to open the parcel when it arrived but no, the dress looks amazing. So glad we went for the next size up after measuring, fits perfect.

Worst experience I've ever had. Did not look like the image at all. Material was see through

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Looked exactly like the picture and came quicker than expected

I ordered a wedding dress from Hebeos as I wanted to try a few styles before choosing. I checked their returns policy which seems simple enough, they even promote their excellent customer service and easy return policy. I had no reason to suspect it would be otherwise. The dress came and was fine but it wasn't the style I wanted so I contacted customer service for a return. They asked for photos of what was wrong with the dress. I explained that nothing was wrong, I just didn't like the style and wanted a return. They insisted I send photos which I did and was then informed the dress fitted well and, "please will you keep it?"
I said no, I want a return. I was then offered 5% of the cost as "compensation" and the utterly ridiculous request of, "please will you keep it?" was repeated.
I'm actually flabbergasted at the level of customer service and the fact that I am having to enter into a full negotiation/fight with this company to return a wedding dress I simply do not want to wear on my wedding day.
So basically do not order from Hebeos. They will steal your money.

Good material beautiful colour also fits true to size