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Niki C.

  • 1 Review
  • 8 Helpful Votes
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since July 2020

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1 Review by Niki

I ordered a wedding dress from Hebeos as I wanted to try a few styles before choosing. I checked their returns policy which seems simple enough, they even promote their excellent customer service and easy return policy. I had no reason to suspect it would be otherwise. The dress came and was fine but it wasn't the style I wanted so I contacted customer service for a return. They asked for photos of what was wrong with the dress. I explained that nothing was wrong, I just didn't like the style and wanted a return. They insisted I send photos which I did and was then informed the dress fitted well and, "please will you keep it?"
I said no, I want a return. I was then offered 5% of the cost as "compensation" and the utterly ridiculous request of, "please will you keep it?" was repeated.
I'm actually flabbergasted at the level of customer service and the fact that I am having to enter into a full negotiation/fight with this company to return a wedding dress I simply do not want to wear on my wedding day.
So basically do not order from Hebeos. They will steal your money.

Niki Has Earned 8 Votes

Niki C.'s review of Hebeos UK earned 8 Very Helpful votes

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