I ordered a wedding dress from Hebeos as I wanted to try a few styles before choosing. I checked their returns policy which seems simple enough, they even promote their excellent customer service and easy return policy. I had no reason to suspect it would be otherwise. The dress came and was fine but it wasn't the style I wanted so I contacted customer service for a return. They asked for photos of what was wrong with the dress. I explained that nothing was wrong, I just didn't like the style and wanted a return. They insisted I send photos which I did and was then informed the dress fitted well and, "please will you keep it?"
I said no, I want a return. I was then offered 5% of the cost as "compensation" and the utterly ridiculous request of, "please will you keep it?" was repeated.
I'm actually flabbergasted at the level of customer service and the fact that I am having to enter into a full negotiation/fight with this company to return a wedding dress I simply do not want to wear on my wedding day.
So basically do not order from Hebeos. They will steal your money.