On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very lovely wedding dress but I have ordered another one so I can choose I can't wait to see the second dress they so lovely, what a great site, my mum is looking on hear to for her dress for my wedding love it, when I get my second dress I will put pictures of both dresses on here.
Easy to give my measurements, dress came quickly exactly as picture and stunning quality
The dress is great but it's way too long so not sure why the need for hollow to floor measurements
Very bad! Very unhappy with the dress & was only given a 10% discount as I was disappointed t
Good but hard to put the state in!
I didn't think the dress would come looking so good but it did and im glad because I ordered last minute. Looks pretty much like the picture and has got layers to make it big and poofy
The dress is very beautiful and fugue hugging. However the colour that I order was not the exact colour that was shown in the picture.
Really happy with the dress. Quality and look is far better than I anticipated. Custom made and delivered in a good period of time.
I ordered my dress off Hebeos for the first time and I am more than impressed. My measurement was apt and the dress was a full ball gown and it took 20days to get to me in UK. Wow 100% to Hebeos. Thank you
It was quick and easy to order. Then a bit worrying since I was expecting the parcel earlier by the 6th and last week received an email telling me to call for collection then finally arrived on the 10th.
I was skeptical about ordering from Hebeos so I've tried to find out as much as I could about the company, it said its a UK based company but the package had a sticker on in Chinese. The reviews and photos looked good so I ordered a dress without customisations so that I could return it if its not as described. The dress arrived on time and it's lovely! I should've gone for the customisation! Would've saved money on a tailor. The dress is as described, make sure you check your measurements, I had to go 2 sizes up from my normal size. The back has a few lace pieces but the front is plain tulle. Overall the dress is beautiful, thank you!
I loved the dress I ordered.
I can tell it was really tailored.
I'm so satisfied. Can't wait to wear it!
I was extremely skeptical but did a bit of research around the dress and the pics posted online. In love with the dress now.
Excellent service, really fast delivery and a gorgeous dress! Would recommend!
Very professional customer service and the quality of the garment is beautiful. I've recommended them to my friends
They have been really helpful and quick with delivery but the product I received is nothing like the image I was meant to receive
It was the first time I used the website and was impressed at the customer service and the dress itself. Thank you.
Fast and efficient. Looks just like the picture. Quality really good too.
Just as the picture shows! Very pleased! Great quality too! Thank you!
Easy to use, shame the page does not let you see the dress in other colours.
The way the dress was wrapped was horrible. The way of wrapping was unprofessional.
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!