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The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
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It was our first experience with hebeos.
We are so glad that we ordered from you guys it's really amazing
The dress fits well, but the fabric is nothing like the photos and is very cheap looking. However, the bigger problems is that there are bra cups sewn into the dress that 1) can be seen through the white fabric, 2) don't fill the entire area, and 3) barely cover my nipples and would never be sufficient coverage for someone with my chest measurement. The dress is totally unwearable because of this and would have to be altered by a professional if I were going to wear it. I'm going with a dress from Baltic Born that was 1/3 of the price and incredible quality and fit.
Stumbled across this site by chance while looking for flower girl dress. Such a good choice of dresses ended up buying bridesmaid dress too. Lovely items delivered safely packaged. Thank you
Amazing service. Reliable and fast delivery! Would highly recommend
Not received item so can't comment ……………………………………….
Great. So far. Can't wait for me dress to arrive asap.
Excellent service, good quality manufacture and an excellent fit.
Lovely choice of dresses at a good price, came within a week
Not happy with size and shape small sizes lace tight round arms which isn't part of the measurements required they won't let me return unless I foot the shipping bill and lose 15% off what I paid so I'm stuck with it
Unfortunately it hasn't been a great experience. Placed an order online for prom, dress takes roughly 2x weeks to get here for it to be the wrong colour as advertised on the website. Customer service is non existent expect to wait upto 48hours per email you send with very little communication on their end. I would not recommend!
Awful experience, took ages to arrive (now I know why) it was from china
Ordered this dress for my daughter who has special needs. Her first prom grade 12. We opted for custom size because other sizes were off. Received dress and 2 inches feom zipping up. $300 down the drain. Tried several times to contact but no response. Never again will we ever order a dress from here.
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Wow I love my dress. I paid for the tailoring to my size and it fits perfect.
Good ordering and customer experience. Dress beautiful colour and design, daughter loves. Quite good fit. Quality not great and not sure if would get through a wash. Perfect for school prom, not for anything classier.
I have nothing bad to say from start to finish hebeos has been easy quick reliable I was concerned buying a dress online but I don't regret this decision fantastic and such a beautiful dress
Shopping experience very good. Dress arrived earlier than expected. Lots of beautiful choices. I did get phishing messages stating I owed duty.
I was a bit nervous at first because i saw reviews about the prom dresses there and it stressed me out. But! It came in perfect quality, i was sized in person and it was a 14 in prom dress so i ordered a size 14, but it came in a little bit too big, nothing too serious i can go alter it to a smaller size but other than that it was beautiful and came in in about 2-3 weeks
Very pleased with the order. Dress just like the picture and good updates throughout the order and shipping process.
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!