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The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.
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Très satisfaite de la robe, fidèle à la photo, la couleur le tissus de bonne qualité versus le prix. Ma fille aura une belle soirée à son bal de finissants!
Swatch arrived in a timely fashion. Material and colour was great.
This company is based in China & a difficult return procedure if dress not suitable. I eventually got cost of dress back after multiple emails but needed to send back to China so total delivery costs ended up over £40 with no dress. Quality of dress was satisfactory but would not use this company again.
The order process was quick and easy. The dress did not match that of the sales picture, the fit and quality was poor. I tried to return the dress and Hebeos made the process so difficult - almost impossible to return and be granted a refund.
AWFUL!
The dress doesn't fit, uncomfortable, and overall just doesn't look nice.
Very good, I recommend this
The dress surprised me a lot, I am very happy with it I will buy another one for my sister, thank you very much I am super happy
I was always kept updated on the status of my order and I received my order quicker than I thought I would.
Good as I'm first time buyer was a bit unsure at first as is something I don't normally do I buy from shops but found it easy to do.
For how much I paid for postage & packaging I expected a little more than a plastic bag and putting through the letter box
Really well organised and simple instructions. I only struggled a bit to find the sizing guides etc and make sense of it translating to dress size etc, hence 4 star rather than 5.
The dress fit perfectly and is extremely beautiful. I absolutely love it
The color of the dress didn't match the website and it had a defect on the neckline. On top of that the quality over all wasn't worth the price I paid for the dress. On top of that the costumer service team made it really hard to get a refund, I had to exchange 8/9 emails with them to get the return address because in the beginning they only wanted to offer me 10%
Poor customer service. Poor quality dress. Poor quality stitching.
Very pleased and very quick 10/10 would definitely recommend to anyone
Stress Free updates throughout. Arrived on time. Exactly what the picture looked like
Answer: Virtually impossible to speak to anyone or get any sense from them
Answer: Please do your research as this company has operated under several names previously
Answer: You will be lucky if you get hold of them and if you do, they fob you off with a 5% refund and that's even the case when it's their fault. I was advised by them that if I wasn't happy, then sell the dress!,
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