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Hebeos UKReviews 1,191

3.6

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Hebeos UK Reviews Summary

The company generally enjoys a positive reputation for its stylish dresses and affordability, with many customers praising the quality and fit of the products. Timely delivery and effective communication were highlighted as strengths, contributing to overall customer satisfaction. However, concerns regarding sizing inconsistencies, packaging quality, and difficulties with returns were frequently noted. Some customers experienced issues with product descriptions not aligning with the actual items received, leading to disappointment. These mixed sentiments suggest that while the company excels in design and pricing, improvements in customer service and product consistency are needed to enhance the overall shopping experience.

This summary is generated by AI, based on text from customer reviews

service
423
quality
1,108
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Canada
1 review
0 helpful votes
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Belle robe
May 25, 2023

Très satisfaite de la robe, fidèle à la photo, la couleur le tissus de bonne qualité versus le prix. Ma fille aura une belle soirée à son bal de finissants!

Date of experience: May 25, 2023
Canada
1 review
0 helpful votes
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Great
May 25, 2023

Swatch arrived in a timely fashion. Material and colour was great.

Date of experience: May 25, 2023
GB
1 review
0 helpful votes
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Beware
June 24, 2023

This company is based in China & a difficult return procedure if dress not suitable. I eventually got cost of dress back after multiple emails but needed to send back to China so total delivery costs ended up over £40 with no dress. Quality of dress was satisfactory but would not use this company again.

Date of experience: May 25, 2023
Japan
1 review
0 helpful votes
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The order process was quick and easy. The dress did not match that of the sales picture, the fit and quality was poor. I tried to return the dress and Hebeos made the process so difficult - almost impossible to return and be granted a refund.

Date of experience: May 24, 2023
GB
1 review
0 helpful votes
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Hrhwhx
June 23, 2023

AWFUL!
The dress doesn't fit, uncomfortable, and overall just doesn't look nice.

Date of experience: May 24, 2023
GB
1 review
0 helpful votes
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Perfect
May 24, 2023

Very good, I recommend this
The dress surprised me a lot, I am very happy with it I will buy another one for my sister, thank you very much I am super happy

Date of experience: May 24, 2023
South Africa
1 review
0 helpful votes
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Wonderful and fast service
May 23, 2023

I was always kept updated on the status of my order and I received my order quicker than I thought I would.

Date of experience: May 23, 2023
GB
1 review
0 helpful votes
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First time buyer
May 23, 2023

Good as I'm first time buyer was a bit unsure at first as is something I don't normally do I buy from shops but found it easy to do.

Date of experience: May 23, 2023
GB
1 review
0 helpful votes
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Kerry
May 23, 2023

Easy to order. I found the YouTube video helpful to make sure I did the measurements correctly.

Date of experience: May 23, 2023
GB
1 review
0 helpful votes
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Overpriced postage
May 23, 2023

For how much I paid for postage & packaging I expected a little more than a plastic bag and putting through the letter box

Date of experience: May 23, 2023
GB
1 review
0 helpful votes
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Bridesmaid dress
May 23, 2023

Really well organised and simple instructions. I only struggled a bit to find the sizing guides etc and make sense of it translating to dress size etc, hence 4 star rather than 5.

Date of experience: May 23, 2023
GB
1 review
0 helpful votes
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Absolutely amazing
May 21, 2023

The dress fit perfectly and is extremely beautiful. I absolutely love it

Date of experience: May 21, 2023
GB
1 review
0 helpful votes
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The color of the dress didn't match the website and it had a defect on the neckline. On top of that the quality over all wasn't worth the price I paid for the dress. On top of that the costumer service team made it really hard to get a refund, I had to exchange 8/9 emails with them to get the return address because in the beginning they only wanted to offer me 10%

Date of experience: May 21, 2023
GB
1 review
0 helpful votes
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Poor customer service. Poor quality dress. Poor quality stitching.

Date of experience: May 20, 2023
GB
1 review
0 helpful votes
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Prom dress
May 19, 2023

Very pleased and very quick 10/10 would definitely recommend to anyone

Date of experience: May 19, 2023
GB
1 review
0 helpful votes
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Dress
May 18, 2023

Ordering brat dress not as nice as photo doesn't sit right and end of zip pokes out

Date of experience: May 18, 2023
GB
1 review
0 helpful votes
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Colour
June 17, 2023

Orderd this dress in shade frost expecting it to be a lovley pale lime colour turns out it white absolutely mortified

Date of experience: May 18, 2023
Ireland
1 review
0 helpful votes
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Very good
May 18, 2023

No problems at all. I was worried when I did read negative comments. My experience is very good. Thank you

Date of experience: May 18, 2023
GB
1 review
0 helpful votes
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Party dress
May 18, 2023

Stress Free updates throughout. Arrived on time. Exactly what the picture looked like

Date of experience: May 18, 2023
Canada
1 review
0 helpful votes
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The dress didn't take long to get here and it was easy to order and is not expansive and very good quality

Date of experience: May 17, 2023

From the business

Discover the latest Hebeos UK dresses, prom, wedding, bridesmaid, evening dresses and shoes, enjoy the cheap discounted prices, Be wonderful for your big day!


hebeos.co.uk
Rickmansworth, England, United Kingdom