HearingLife

This company should be SUED! They took advantage of my special needs brother. He didn't understand the process or pricing. ANYONE "selling" to him should have been able to recognize this from the very being. However...they were only interested in the SALE. He is on disability income and the can not afford these $5000 hearing aids. They lied to him about the hearing aids. He bought hearing aids from Walmart for $100 THEY PREFORM BETTER then the 5k hearing aids. Also he had insurance that pays the total cost of hearing aids. This is NOT ACCEPTABLE! BASICALLY THIS COMPANY HUSTLED HIM. SHAME ON YOU HORRIBLE PEOPLE AND COMPANY. I intend to make this right one way or another.

Continuation of 1st review. Contacted Better Business Bureau who contacted Hearing Life who then sent a response saying they were researching the problem. They then sent me a letter saying they could no longer serve me as a customer. While I will be happy to find another reputable audiologist, this is a sad story of how they treat customers. I was in my busiest week at work and busiest week of volunteering. They gave me dead batteries. All I requested were working batteries. They cancelled me as a customer.

Aids purchased OCT. 2025. Several issues with no satisfaction. July 1 2024 called for appointment for a simple speech booster adjustment, the receptionist said a $300.00 charge would apply. I went to different Hearing aid store for the service, I paid $30.00 for the service. My aids are under warranty but I will not return to hearing life on Douglas Bl in Roseville, Ca

Customer service lacking of a certified technician. Tech has a very sour disposition. Always seems that she doesnt want bothered with your problem. I have purchased new hearing aids in the past but dont think I will purchase from this center again.

Advised to buy hearing aids in 2021 to avoid price hike. Was told Hearing life had an agreement with insurance company so that if we bought our hearing aid before the end of the year that we would owe nothing. Over 18 months later we started receiving bills for combined total of over $3000.00 for the hearing aids my wife & I bought.

Talked to district manager and he said he would get it resolved as he was familiar with the issue. Never heard from him again. His telephone number is always busy - called over a dozen times. Customer service is difficult to get through to and of no help when you do get through. One exception is the last call made where the representative said she could not help, but she promised to bring it up to her supervisor and I will be contacted.
Pretty much very frustrating trying to get issue resolved. Next step if supervisor doesn't have valid answers is to forward everything to an attorney.

I purchased hearing aids from the Roanoke Rapids, NC office for my mother and they were wonderful. David was so patient with her and took lots of time getting things just right so she could hear better. Also I have had 3 other family members purchase from this office. They are always available when we need help or supplies. We are so happy.

Hearinglife is the biggest scam ever. I admit I got taken. $7000 hearing aids. Horrible service after the initial sale. I would never recommend them for any hearing services whatsoever. DO your due dilligence and research. There are many reputable companies out there that are wonderful. Do not give Hearinglife any money. As I purchased them several years ago I do not have a receipt. I am a 60 year old man that was taken because I was not educated about hearing aids.

My partner has been struggling with hearing loss for the past year.He has resisted hearing aids due to cost, self consciousness,fear of the unknown. A friend referred us to Hearinglife. I made the appointment the next day.He was thoroughly tested and found to have significant loss. The audiologist was well versed with hearing loss, as he wore hearing aids himself. He was absolutely professional, caring, and knowledgeable, and afforded us all the time we needed to make an informed decision.After wearing the hearing aids for two weeks, my partner has adjusted to them extremely well. It has changed our home life dramatically! We should have gone a year ago. We highly recommend Hearinglife. We cannot put a price on our health and the quality of our life.

The front office person can be rude & does not accept any responsibility. Obviously poor communication between provider & front desk. I spoke with provider on Thursday regarding lost hear aid. She said it would be available the next day or Monday. When I called Monday the person at the desk knew nothing about it & accused me of not ordering & not paying., which I had done. She later called & said provider had sent an email which she said she hadn't received & said "it's not my fault " & never apologized for the way she had treated me. I only went there initially because my previous provider was no longer available but would NEVER recommend Hearing Life to anyone

BEWARE you have to make appointments for everything, literally, a 30 second adjustment, you can't just walk in! I've been going to the Wilbraham MA office for 3 1/2 years, been through 4-5 receptionist, not one stayed long enough to know the job and now they removed that position all together so your left with an audiologist that thinks answering phones are beneath him, so he lets them go to VM, I know this because I was watching him from the window as I called 6 times. I'm receiving calls two three times a week from hearinglife telemarketers!? Why, I already have their hearing aids. Save your money and go somewhere else.

Hearing Life Aids are not reliable long term they work initially but falter quickly there service is there they are polite saying that the service is not quick and excuses are inconsistent they are price point in the high area not the most expensive but far from the least.
I am on my 2nd set of Hearing Aids with this company the first set was battery operated and performed better than my 2nd set that is battery charged. When at peak I have no complaints however they do not stay at peak performance and have to be returned to be tuned up or replaced. The technicians do not stay making one work with a new techie from time to time. Draw your own conclusion this is not meant to persuade anyone to not use them it is only my experience over 6.5 years dealing with the same location

Blissfully ignorant and bullying company.They never contacted NALC (my health insurer) directly/they botched using Amplifon-a third party billing service on 6/21/2021/ignored my frequent visits to their store to inquire WHY they hadn't provided a paid in full status in Nov.and Dec,2022 and a certified ltr in Feb.2022.and sent ME a billing that I owed them $2,000! I filed a complaint file #******* with the State of MI Department of Insurance and Financial services.

When I purchased my hearing aides through them last February, I was delighted & pleased they were there to help. Just a couple of days ago, I was presented with their new price plan for charges for every service or the option to pay lots of $ for a 1-year plan or 3-year plan. I cannot afford to continue with these exorbitant prices, charges per each ear adjustment is only one of the items. I am very disappointed in this company.

Great help with my hearing aids and adjustments but incredibly difficult to contact the company it's just pathetic trying to come and get this company they're not there or they don't return calls

I paid over $4000 for hearing aids from the Indianapolis location almost 3 years ago. Never worked properly. Went back several times & they adjusted them & they worked fine for 1-2 weeks & then they completely stopped working again. I went to 2 different locations & the same thing happened each time. I went back a couple months ago & they told me I had lost 20% of my hearing because I had not been wearing my hearing aids. I got tired of driving several miles every 2 weeks to have them fixed. I will have to say the people working there were very friendly & polite.

I have had trpuble since i got my hearing aids. I saw an audiologist at our winter home. My hearings aids did nothing for my hearing. Not the right technology. Not properly fit, speakers would not stay in my ears. They would not send my charts to my audiologist. I spent thousands to get the correct hearibg aids.

I had a great experience with the "provider" that helped me. I ordered my hearing aids and was looking forward to the fitting. I got a message saying my devices arrived and call to make an appointment. I made multiple phone calls over several days to get my fitting. No call backs. I finally got through to a person who told me that my provider left the company. And oh, by the way, another store in the area is closing because there is no provider. Next available appointment is in 4 weeks. Concerned that I just got ripped off and I won't be able to get my hearing aids serviced. Starting to wish I'd bought the hearing aids from Costco.

I know stores are still closed but I lost a part of my hearing aide so I can't turn the volume down. Since my store is closed, I've been trying to get through to the customer service number. Three times now I've waited over 30 min. I've been on hold now for 30 min plus. No one wants to take calls. It's the only number you can call and they say our call is important and they will get to us but how long? There are some people who are still working, me being one of them. I don't have time to stay online. I can't wear just one hearing aide. My voice echos back to me. How hard is this to just need one small part and I can't get help.?