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Claim Your BusinessHearingLife has a rating of 1.79 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about HearingLife most frequently mention customer service, and insurance company problems. HearingLife ranks 26th among Hearing Aids sites.
I purchased hearing aids from the Roanoke Rapids, NC office for my mother and they were wonderful. David was so patient with her and took lots of time getting things just right so she could hear better. Also I have had 3 other family members purchase from this office. They are always available when we need help or supplies. We are so happy.
I tried hearing aids from Hearing Life. They were rude and lied to me. The Oticon Brand partially own the company. I tried the Oticon brand and the sound was awfull. Shrill and tinny and music was unlistenable. When I asked about Phonac, the audiologist said they were $10,000 a pair and that was a lie. They tried to charge me $2000 more than the price advertised on their own website. Stay away from these people.
I tried hearing aids from Hearing Life. They were rude and lied to me. The Oticon Brand partially own the company. I tried the Oticon brand and the sound was awfull. Shrill and tinny and music was unlistenable. When I asked about Phonac, the audiologist said they were $10,000 a pair and that was a lie. They tried to charge me $2000 more than the price advertised on their own website. Stay away from these people.
I purchased hearing aids from the Roanoke Rapids, NC office for my mother and they were wonderful. David was so patient with her and took lots of time getting things just right so she could hear better. Also I have had 3 other family members purchase from this office. They are always available when we need help or supplies. We are so happy.
Tip for consumers:
They have some products in the office. I went home with mine the same day.
Products used:
Sonic
Hearinglife is the biggest scam ever. I admit I got taken. $7000 hearing aids. Horrible service after the initial sale. I would never recommend them for any hearing services whatsoever. DO your due dilligence and research. There are many reputable companies out there that are wonderful. Do not give Hearinglife any money. As I purchased them several years ago I do not have a receipt. I am a 60 year old man that was taken because I was not educated about hearing aids.
Tip for consumers:
Please do your research before buying such expensive devices. And I definitely suggest to not spend your money at HEARINGLIFE!!!!
Products used:
Hearing aids
I want to thank Anthony Nash of the Rockledge, FL office for changing my life. I knew for years that I needed an earing aid but didn't want to deal with it. When I received the flyer in the mail I took it as an omen that it was time, plus all my friend were tired of repeating them selves. I found both Anthony and Dorrie to be very attentive and caring. Thanks to to you I have a whole new world of hearing. Bea Kim
I purchased my hearing through Avada now called hearing life. I can say that they work to my satisfaction. When I have a problem they are able to fix the hearing aids to my satisfaction. Very easy to work with.
I love their service and they are awesome the one in South Ogden by Ogden Clinic on 42 ND and Harrison Blvd. They have tested my hearing test and change my hearing aids update which made me feel a whole lot of better they treat their customers with respect and they are just awesome. I have had customers at my job who is hearing impaired ask where I got my hearing aids and I tell them where they are located. Hope these customers come. Also my friends.
Tip for consumers:
I had had couple hearing impaired customers ask me where I got my hearing aids and I would tell them go to HearingLife in South Ogden by Ogden Clinic on 42 ND and Harrison Blvd Utah so I hope couple of them show up even recommend my friends too.
Products used:
I got my rechargeable hearing aids. I'm so excited hope this works out better then other hearing aids cuz my batteries would keep dying so fast and it frustrating.
When I purchased my hearing aides through them last February, I was delighted & pleased they were there to help. Just a couple of days ago, I was presented with their new price plan for charges for every service or the option to pay lots of $ for a 1-year plan or 3-year plan. I cannot afford to continue with these exorbitant prices, charges per each ear adjustment is only one of the items. I am very disappointed in this company.
We had a very excellent office visit with Audiologist Roger Theobald and assistant Lexi in Boise. Needed assistance while on vacation from Illinois. They exceeded our expectations!
And corrected previous mistakes made on my husbands aids!
The front office person can be rude & does not accept any responsibility. Obviously poor communication between provider & front desk. I spoke with provider on Thursday regarding lost hear aid. She said it would be available the next day or Monday. When I called Monday the person at the desk knew nothing about it & accused me of not ordering & not paying., which I had done. She later called & said provider had sent an email which she said she hadn't received & said "it's not my fault " & never apologized for the way she had treated me. I only went there initially because my previous provider was no longer available but would NEVER recommend Hearing Life to anyone
Extremely satisfied with my Oticon Cros hearing aids. Nothing but professionalism from the time my hearing test to the selection of my hearing aids. 90 days later the product is working as advertised. This location is adjacent to St. Joseph's hospital and convenient to public transit. Have no hesitation in recommending this provider. Special mention for hearing specialist Melissa Attalla.
Products used:
All
BEWARE you have to make appointments for everything, literally, a 30 second adjustment, you can't just walk in! I've been going to the Wilbraham MA office for 3 1/2 years, been through 4-5 receptionist, not one stayed long enough to know the job and now they removed that position all together so your left with an audiologist that thinks answering phones are beneath him, so he lets them go to VM, I know this because I was watching him from the window as I called 6 times. I'm receiving calls two three times a week from hearinglife telemarketers!? Why, I already have their hearing aids. Save your money and go somewhere else.
Blissfully ignorant and bullying company.They never contacted NALC (my health insurer) directly/they botched using Amplifon-a third party billing service on 6/21/2021/ignored my frequent visits to their store to inquire WHY they hadn't provided a paid in full status in Nov.and Dec,2022 and a certified ltr in Feb.2022.and sent ME a billing that I owed them $2,000! I filed a complaint file #******* with the State of MI Department of Insurance and Financial services.
Messed up my aides, possibly to sell the rechargeable, and can not get it fixed or the supplies I need.
Tip for consumers:
You can get better aides and service with another company
Hearing Life Aids are not reliable long term they work initially but falter quickly there service is there they are polite saying that the service is not quick and excuses are inconsistent they are price point in the high area not the most expensive but far from the least.
I am on my 2nd set of Hearing Aids with this company the first set was battery operated and performed better than my 2nd set that is battery charged. When at peak I have no complaints however they do not stay at peak performance and have to be returned to be tuned up or replaced. The technicians do not stay making one work with a new techie from time to time. Draw your own conclusion this is not meant to persuade anyone to not use them it is only my experience over 6.5 years dealing with the same location
After much searching I bought Devices from "Hearing Life."
Unfortunately the previous Tech. Pursued other avenues... but Leslie Murphy kept the service and professionalism of this facility alive. Leslie has been working hard with me to fine tune my hearing aids, and I'll have to admit, very patiently.
Thank you Hearing Life and especially Leslie for your help.
Egon S
Great help with my hearing aids and adjustments but incredibly difficult to contact the company it's just pathetic trying to come and get this company they're not there or they don't return calls
I wonder how many elderly get cheated by them and dont fight back. I bought a $1300 aid. I love the people and service in California bur I got a bill from New Jersey saying once I signed the contract it voided my insurance discount. NOT TRUE. I have been fighting them for 6 mos. I know I am right. Dont put yourself thru this but if they try to xxxyou around contact the New Jersey Attorney General.
I have been dealing with Hearing Life for three years. They give superb customer service & alway go that extra mile. I would recommend a earring test with them & the purchase of hearing aides.
They are honest, reliable & don't upsell or push unnecessary things. I tried two others companies before choosing Hearing Life.
They are the best I've found anywhere
I like my Dr, but the overall company is terrible. First they didn't send all the information to the insurance claim to correctly process the claim. I had to call 4 times to make that happen. Then when the insurance paid out they did not credit my account. I am now due a refund according to my EOB but they are saying I still have a small balance due. I have wasted at least 12 hours of my life trying to get this resolved and still don't have my refund. Billing department is inept, non communicative, doesn't follow up and I still don't have this resolved after 10 months.
Advised to buy hearing aids in 2021 to avoid price hike. Was told Hearing life had an agreement with insurance company so that if we bought our hearing aid before the end of the year that we would owe nothing. Over 18 months later we started receiving bills for combined total of over $3000.00 for the hearing aids my wife & I bought.
Talked to district manager and he said he would get it resolved as he was familiar with the issue. Never heard from him again. His telephone number is always busy - called over a dozen times. Customer service is difficult to get through to and of no help when you do get through. One exception is the last call made where the representative said she could not help, but she promised to bring it up to her supervisor and I will be contacted.
Pretty much very frustrating trying to get issue resolved. Next step if supervisor doesn't have valid answers is to forward everything to an attorney.
Tip for consumers:
Go somewhere else even if your insurance lists them as being the only ones in their network.
Products used:
Hearing aids
Purchased hearing aids in March and as of now, July, still Hearing Life has not forwarded paperwork to my insurance company for reimbursement. Was told at time of sale would be reimbursed $3000. This swayed me to make purchase. I feel it constitutes Fraud and Attorney General in this state is pursueing the matter. Additionally a certified letter was sent to corporate ref. My plight. No response at all. Telephone calls from corporate was just lip service. Very disappointed with company.
Too many negatives. Hard to assemble. Change battery at least once. Every week.
In addition, Bought $300.00 charger to keep batteries charged up for a year. Did not work properly. Took it back. Was told that model was discontinued and my warranty was running out. They offered me a new " improved" model at a discount. Would not replace the defective model.
I have hardly used these hearing aids at all because of the problems with them. Also because their office was closed for months due to COVID,.
Also, these hearing aids can't be insured for loss, and they MAY ALMOST SURELY be lost sooner or later because with wearing glasses, a mask, plus the hearing aid itself they come loose and fall off. Opps, too bad! Don't expect a refund for returning these aids. We have paid over $2000. 00 already on these $4,000.00 hearing aids. They have changed company ownership twice. I am returning them when they open on Tuesday, and will not pay another dime
BEWARE!
Tip for consumers:
Shop around
Products used:
Hearing Life hearing aid. Formerly Avita
Product malfunctioned 3 times during 30 day trial period. At 32 day mark during the height of the pandemic they refused to refund me due to being 2 days past contract terms. They have my money and never returned my repaired hearing aids. I feel like I was robbed. Will be filing claim with better business bureau and contacting my attorney. Don't do business with this company!
Your 30-day challenge is a joke. It's nothing more than a "come on" to sell hearing aids. Really, do you think we are that stupid? And, the actor you're using is embarrassing.
I tried to use Hearing Life in Damarscotta Maine. I made an appointment and a week later when I arrived I was told the technician had to leave. No apology from the receptionist, just told I would have to call and make another appointment. Why she couldn't reschedule is a mystery, but I didn't want to deal with such a rude company. I came to find out the technician is now working a different company in Falmouth. A call to Hearing Life routes you through two automated systems and finally to some corporate call center. Seems like they mostly want to get you scheduled or find out if you saw their ad. They don't seem to care about local service. I even received a mailer today with the name of the ex-technician listed. I'm so glad I didn't purchase anything from them.
The professionals at HEARINGLife help you hear better. With more than 70 clinics in 12 states, we are a premier hearing care provider. Contact us today.
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