First Fran who works as a receptionist, at the Brea office, stay away from her, she is a liar telling people she is the manager. Fran is NOT a manager! Secondly Fran committed Fraud by writing on Elleke Humphreys paper work to finance the hearing aids, she has a $48,000 income a year, that is a lie.

Fran never asked Elleke how much money she has. Fran did this with intent so Elleke could qualify for the financing. However...

What Elleke did to me after I went out of my way helping her with so many things and driving her all over town asking for nothing in return. Elleke goes down to Brea police and lies to them of how I stole her hearing aid money. That old $#*! is in serious financial debt.

Elleke lives on her social security which is less than $1500 and her mortgage is over $1300 so she can't pay all her bills, she has no money left and her son is a loser! Who doesn't help at all and lives with her!

Elleke sold 5 burial plots back to Brea cemetery, she was given $6000 in a check, I advised her to pay off the hearing aid, she did over the phone herself when we were at the bank, after she deposited the check.

So if I had to guess, she spent the money and didn't allow the payments to clear and now she is in the negative on her checking account. This is why she is blaming me to hopes to use it as an excuse with the bank, they know. I told them everything so fu***c***k you both.

Fran stay the f***u***ck out of other peoples business $#*!, you should be fired! This company is corrupt anyway taking advantage of seniors, the cost of those aides are ridiculous! $2700 dollars! Affordable my A***S**S! This company sells aids at $5000 even more, they refuse to use MEDICARE, but Fran lies so the 3rd party credit company will automatically approve the line of credit these old seniors need. Hearing Life is a SCAM, it is NOT AFFORADABLE as they target people at the BREA SENIOR CENTER, this is how Elleke knew about them.

I am the one who helped her with the deposit of $200 dollars, so fu***ck the both of you CU****NTS! FRAN THE RECEPTIONIST SHOULD BE FIRED FOR LYING ON PAPER WORK!

Edwin knows Elleke all of his life, when I went back to have a conversation with him, that FAT FU***C**K WAS gone from the company.

I bought my nearly $6,000 hearing aids in March 2018. They have never worked well and I complained to the store until I was told my one year warranty was up. In February of 2021, my left hearing aid rechargeable battery died. I took the hearing aid in and the young man sent it off for warranty repair. It took 3 weeks to get it back but it did work well.
In May of 2021, my right hearing aid rechargeable battery stopped working. I took it to the store and was told that my warranty had expired. I complained to the audiologist in charge and he later agreed to replace my battery.
I picked up my right hearing aid battery on Monday, May, 10. The audiologist installed it for me. After a full charge that night, the hearing aid did not function. I checked on the battery and the Phone app said that it was fully charged and fully synced. No sound on the
Hearing aid and no feedback when the hearing aid was covered with my cupped hand.
On Wednesday, May 12, I went back to the store to see about getting my hearing aid fixed.
The receptionist insisted that I wait for the audiologist. She also insisted that I fill out new forms since it had been 3 years since my last forms were updated. I told her, nicely, that I did not wand to fill out new forms, I did not want to give her my ID nor my insurance card.
She insisted that it was company policy that I do so. I again told her nicely that I did not care about her company policy and I did not want to fill out new forms.
The audiologist then emerged and advised that I must fill out new forms and that it was company policy. I again stated, nicely, that I did not care about his company's policy nor the federal government's policy about HIPPA forms. He invited me back to his office and asked again. I again declined. I told him that I simply wanted my hearing aid repaired. He advised me that he could help me as soon as I filled out the forms. I again, nicely refused.
He looked up my hearing aids and told me that it would be $200 to service the hearing aid and it would have a one year warranty.
I asked him if my choices were 1. That I give him my hearing aid and $200 and fill out the paper work or, 2. Buy another set of hearing aids somewhere else.
He said that those were my two choices so I got up and left the store.

Damn! Why didn't I read reviews before going to hearinglife for my heari nd aids?! My aco healthcare plan only gave me 2 options so I just went with the one 2 blocks away! Seeing1 out of 9 is all I need to know I was had. I didn't actually read what others went through but this is my experience. First of all the local # listed for the hearingLife in my area goes to their central office. You can't call them directly. When you actually get to the office it gets weird. The space is way too big for their services. I got a weird energy walking in. Those that sense energy will know what I mean. I felt I was looked at by the receptionist with suspicion or something other than a welcome. After the hearing test the "audiologist made claims like hearing aids are magic. It'll be like your hearing loss never happened. She promised the masker will take away my tinnitus. I found it hard to believe hearing aids were like surgery since they had the word aid in them. Tinnitus is a tricky thing. I never said anything for years. Once you let it go too long it can never be corrected. She didn't ask anything about the tinnitus when she made that claim. I know a woman who says nothing has helped her. I think I'm in that category. I told the audiologist how I was suspicious and she kept saying no believe me! Well, we've found out in the past few years what "no believe me" means. It was true here. After I protested back & forth with her about her 100% guarantees she finally conceded. She assured me I have unlimited benefits including replacement hearing aid. Replacements are covered with my insurance. I also didn't appreciate her chumming up with me over our mutual ethnic club. Then I finally got my hearing aids despite my creepy feeling about the place. The problem with acid is that you have limited choices. I would have had to drive quite a distance to another one. I got the hearing aids and was having problems with the volume. It was way too loud. I had to lower it half way. When I told her she said you can't do that she said it's just because you're not used to it. This is what normal hearing is. We made an appointment to redo the test. Hearing tests are difficult for me because of the tinnitus. I don't know if it's the tinnitus or the machine. That could be why it was too loud. I went unfulfilled or the hearing rest redo and all she did was lower the volume to what I told her. She never redid the test as I had requested! That was too low. I couldn't get it done again as I was off to visit my parents. My mother offered me hers and they were perfect but I can't go to Costco! Grrr. We went out to the theater and decided to swap hearing aids while there. I put my hearing aids in my pocket but when We got home they were no where to be found! When I got home to Boston I went to the hearinglife office. We were now aware of the COVID-19 pandemic and I have been trying to get replacements for 3 months. I made it in they told me it's complicated because of my insurance. I have them a week. No answer. Another week. No answer. Then the lockdown. I'm still waiting. They don't answer their emails or phone calls. I have mild or moderate hearing loss but it makes life a lot easier with it. What if I had profound?! They kept telling me because I have RomneyCare (MA statewide Obamacare) it takes a while. Then the lockdown. I ended up callin the insurance company myself both the state office and the healthcare plan and there was no complication. It turns out a claim had never been made. I was wearing hearing aids without ever having paid for them. I'm very happy because I hated the ones I had butt it is weird. These were not free trials. They took my insurance information. They got back to me to confirm it was approved. I gave them the pre-authorization or whatever it's called. I wante to get a hearing test done elsewhere just to be sure the ones I had were coded properly. Because of insurance I couldn't get it done until today. Once I have the report I am switching hearing offices! Fortunately my aco added the office I wanted to go to all along! I am sure this will go better!

Hearing Life called my 89 year old father to set up an appointment to do a checkup on his 6 month old hearing aids. He was skeptical and he asked me call and find out more. The person I talked with on the phone knew my fathers medical history (relating to his hearing loss), his address, phone number (obviously) and other private medical information. I was even more skeptical they knew so much, but daddy wanted to have his ears adjusted so we kept the appointment.
I wasnt impressed with the cheap furniture in the waiting room, the lack of space in the patient rooms and generally was not comfortable with anything happening in the 2 hours we were there. The first person we saw did a hearing test. He was pleasant. This man looked at how daddys hearing aids were sitting on his ears and offered to shave them down to fit better. Up until this point we were not feeling anything shady or unprofessional was going on, I was more or uncomfortable with the lack of any kind of medical office feel to this store front suite.
When the first man took daddys hearing aids to complete the adjustments he suggested, another man in a long white coat (aka, doctors coat) came in to get us to go over the hearing test results. My BS alarm lit right up. First of all, the guy was NOT old enough to be an actual doctor, there were no college or accreditation documents anywhere in sight and he just had a general salesman type vibe. Daddy and I sat down on the side of the desk opposite the hearing aid specialist. This H. A. S. Suggested that while daddys hearing aids were being adjusted he wanted to make sure daddy could hear everything that was going on, so the H. A. S. Had an extra set of hearing aids for daddy to borrow. Long story short, this guy tried really really hard to sell us his $7,000 hearing aids. I asked him about his accreditations / education, etc. He responded with I am a licensed hearing aid specialist. I am not personally familiar with this kind of license, so I kept the conversation going. He is not an audiologist or an ENT doctor, or anything medically licensed at all. He didnt even know the difference between an audiologist and an ENT doctor. (I am fully aware of the difference as I have several children who have seen both kinds of doctors during their lives. In addition, I have a bachelors degree in sociology with an emphasis on the elderly, more specifically issues pertaining to elderly women, being fully aware of elder scams is my thing). Basically this guy puts on a white coat, giving an unsuspecting elder the illusion of being a medical professional. The current elder population generally does what a doctor asks them to do, because the doctor knows best. Hearing Life is taking this almost guaranteed response of an elder and ran with it. Luckily daddy had me with him and I called BS pretty quickly, saving him a LOT of money. I wish I had been able to help the other woman in the office while we were there. This nimrod convinced her to get the $7,000 pair of hearing aids, to be financed by care credit, a medical use credit card. I was sick when I heard how this H. A. S. Preyed on this woman. I will continue telling this story to anyone who will listen to hopefully shut these jokers down, or at the very least give a potential patient a heads up about what to expect. Their pretend license should be taken away, indeed!