HearingLife

Hearing Life came in and bought the locally owned hearing aid center I have used for more than a decade. Immediately the customer service, the quality of the audiologists, and everything about the practice has fallen apart. Today, to cap it all off, I called in and asked about a hearing aid repair and they told me the only way I could find out if it was repairable was to drive in. I drove the 40 minutes and was told I will "we can't fix this." And that I would have to buy new instruments. Well if that is the case I will be buying new instruments from another local center. I would not buy cat litter from these people.

BUYER BEWARE!
Heres a job posting for Hearing Life describing the kind of specialist they want to sell you hearing aids. A link is provided below, so you can read the job posting yourself. Imagine your hearing impaired mother, grandfather, friend dealing with SALESMEN with persuasive negotiating skills to influence outcomes (to) perform sales expansion actions.

Job Summary:
Establish favorable community presence, referrals and sales; solidify leads from events into new accounts. Develop, implement and internally share additional creative marketing/sales strategies to grow business and enhance shareholder value. Perform sales expansion actions. We are determined to continue along our ambitious future growth path.

Key Competencies Required:
- Proven marketing, sales and business growth success
- Persuasive negotiating skills to influence outcomes
- Business development focus; marketing presence

http://www.audiologyonline.com/careers/view_listing.asp?job_id=9218

I had one hearing aid fall out of my ear continuously. I have never had this problem with my previous 2 sets of hearing aids. After I first received them the one fell out of my ear 3 times. I returned it and it was re-made thicker. It fell out of my ear 2 times. I returned it and after I received it it fell out of my ear and I lost it.
HearLife would not replace it unless I paid the $300 lost deductible.
I do not feel it is my fault. This hearing aid was poorly made.

I had a very bad experience with Hearing Life. I went to a different place in Toronto and got the same pair of hearing aids for $1,600.00 less. They also provided molds. The condescending, agist attitude had me upset for several days. I think an international company may have bought up the old Hear for Life/Hearing life and it has different people and a different corporate culture/feel. Nothing is transparent including the unitemized bill. Just another COVID loss. It had a really bad international help desk feel. I think the dispenser was quite good once she was done the blurb and could answer questions but she was stuck with a bad protocol. And there were a lot of short cuts. Low level cookie cutter service for a completely non-transparent dispensing fee which grossly inflated the price to $6,700.00.

Horrible experience! My husband and I went to Hearing Life in Roswell GA and saw Scott Brunson. I saw the commercial on t. V and scheduled an appt for my husband who is 47 with Hearing loss. Scott was very nice to my husband but very rude and disrespectful towards me. He spoke to me as if I was stupid and no business talking. Apparently he believes women should be seen and not heard. Because of his unprofessionalism, we will not be purchasing anything through him. We asked for information to research but he would not tell us anything. He was so pushy. The Hearing aid my husband tried on brought him to tears because he could actually hear. It was an amazing moment ruined by Scott. We as the customer should be given the time to research different Hearing aids to see what would work best for US, NOT HIM!

Your 30-day challenge is a joke. It's nothing more than a "come on" to sell hearing aids. Really, do you think we are that stupid? And, the actor you're using is embarrassing.

On *******@230pm I have a after delivery appointment with Jack Kimball at 397 Western Ave., South Portland, Maine. License #DL419. I arrived at 225pm as not to be late. I checked in with the secretarial staff who told me to have a seat. I heard a loud conversation on a telephone down the hall. I do not know who it was, but the conversation was social and at 255pm I gave up waiting and left. No follow up call from Jack Kimbal on that day or by 7-22-22. After they got my $8000, I never heard back after being completely ignored. Appointments mean nothing to Mr. Kimball.

The staff doesn't follow-through on their promises. On at least three occasions they promised to call back with information but failed to do so. Once they required that I drive 43 miles to their Broadview office to get my hearing aids back after one of them stopped working less than one year after purchase. When I got there, the equipment was not working right, so I had to leave without my hearing aids. I could not wait around while they tried to fix it, and no way was I going to drive another 43 miles whenever they did have it fixed, so I told them to ship the aids to me. They promised to overnight them, which was another promise broken. In fact, I didn't get them until three days later. Unacceptable! I sincerely regret purchasing anything from these people and would never recommend them to anyone.
BTW, after I purchased my hearing aids from them a year ago, they have since closed the ONE office that was close by. Now I have to drive 70 miles round trip to have service done... that's IF they don't also close the Medina office.

I purchased hearing aids from what was then, Total Hearing and they lasted a very short time and were in for repair more times than not. They agreed to extend my insurance coverage and now that the coverage is expired I need to pay $275 to repair and its only covered for 6 months. WHY DO THEY TAKE ADVANTAGE OF ESPECIALLY SENIORS?
I initially paid $3000. And cannot afford to purchase another pair or take a chance repairing them. I'm having difficulty hearing and it's very stressful especially when with a group.
In the beginning the audiologist was constantly being changed. Most of the time the office was closed until they could find another worker. How is this good business?!

My husband went to the Corpus Christi Tx location to be fitted for hearing aids. They overcharged him for his portion of the insurance amount. The Explanation of Benefits (EOB) from our insurance company stated the portion he was responsible for. We thought when we brought this discrepancy to Hearing Life's attention they would credit our credit for the overcharge, but THAT WAS NOT THE CASE! We were told they don't handle insurance! The corporate office handles that! We asked for the number for the corporate office & we were told they could not give the number out! We are still fighting with HearingLife to get our refund. We have made numerous phone calls & talked to different people every time with a different excuse. They say they have to talk to a supervisor and will call you back, but they dont! Hearing Life is a scam & needs to be shut down. Check out the complaints filed with the Better Business Bureau (BBB). I wish we had, because we wouldn't be in this situation now!

Theresa was extremely helpful and knowledgeable. When you are seeking out a hearing care specialist at HearingLife, don't settle for anyone, look for Teresa and you won't be disappointed.

Where to begin? Despite this company claiming their motivation is to help "some ears hear better," they frequently display a much greater interest in making as many commissions and revenue as possible. A significant portion of patients are on Medicare/Medicaid and are essentially poor. They don't have two nickels to rub together. My provider goes out of her way to help patients and ensure they have a positive experience. However, this doesn't help in getting new patients in or getting them to buy hearing aids if they have a hearing loss. If patients don't have the funds, there is not much else we can do. The district manager we have lacks understanding on these issues, as well as how to respectfully lead and treat his employees. On numerous occasions, he has been disrespectful, condescending, and rude. The monthly and weekly teams meetings he leads are opportunities to highlight who's succeeding and who is failing, which he will be vocal and belittling about, unconsciously or not. Know this, your mental health will be affected in this job. HearingLife has potential but it has not reached it yet. The pros of this position are that you will have a stable job and income, although the pay is kind of low, and raises appear to be non-existent, at least for PCCs. The benefits provided are adequate. The company provides monthly bonuses in addition to your regular wage, but they'll be paid separately and taxed, resulting in a much lower and mediocre bonus. There are far better workplaces to be a receptionist/care coordinator for where you will be appreciated and valued for your efforts.

Very disturbed that this organization would call me on a Sunday when I never inquired about HA I'm 49 years old and have perfect hearing. Someone this agency for my number so I called them back. They are OPEN AND HAVE PEOPLE CALLING ON EASTER! The number comes up as spam and when I call back it's a call center they say there locations are not open today but there call center? You have people working on a SUNDAY and EASTER. I promise I will research there BBB report. It says "the Demant group" is the owner? Not sure who that is but be careful do not trust them. What type of company makes there employees CALL people on EASTER! Low class!

As a musician playing loud music without ear protection for a major portion of my life, realistically, it was only time until I suffered significant hearing loss particularly the top end higher frequencies. Without these frequencies it was harder to understand speech and TV and I was losing touch socially more and more, slowly but surely. One of the additional excellent benefits of my hearing aids besides getting my top end of my hearing back is being able to listen to my TV in my hearing aids while allowing anyone else to listen to the TV at their own preferred volume. Recently I purchased a new Sony TV. When trying to hook up the connection unit to the cable box as I had done previously I was unable to because my provider upgraded my cable box to a newer smaller receiver without RCA plug ins that my old connection box did. Frustrated I contacted my local Hearing Life clinic in Kelowna and was greeted by a comforting voice. Maureen was very knowledgeable and helpful in helping me get the proper connections allowing me to plug directly into my new high tech TV. It is now a digital connection and Maureen walked me through the entire procedure including follow up calls to make sure everything was working properly. This is exactly how anyone representing such a great product should act and my hat is off to Maureen (I do not really wear hats!) Thank you,
Greg Bennett
www.jacktheriffer.com/music

I was a previous customer of HearingLife having decided last year to go elsewhere in the future due to lack of satisfaction with this Waynesville office. Out of the blue a couple weeks ago, I got a call to come in for a free hearing test, ear inspection and hearing aid adjustments. I explained that I was not interested, I was looking for an office with an AuD and that I would be looking elsewhere later this summer. The offer was repeated - no commitments from me needed. The offer was too good to be refused and after I was told several times it was inclusive and totally free with no insurance involvement. I accepted an appointment.

I showed up 15 minutes early "for paperwork" this morning as instructed. I was the first appointment of the day, the door was locked displaying a "closed" sign and the lights were off. I waited for 15 minutes, finally was admitted, and told the there was no paperwork. A bad start for sure.

When I was brought into the testing office, after the niceties, I was told that I was not eligible for "what Headquarters had offered me." I could however buy a multi-year service plan and we could move forward from there.

After I again described the unsolicited free offer, I was given, to no avail, I expressed my total dissatisfaction with this wasted visit. Then, I was offered a free hearing test BUT informed the results would not be used to adjust or tune my hearing aids - essentially a wasted hearing test with no purpose.

There was no arguing or discussion. This was a problem with "headquarters scheduling" resulting in the making of offers that could not be honored at the local office. I left the office as I heard for the umpteenth time that this was a "headquarters error / headquarters problem" and not the local office's fault. Nothing could be done - a wasted trip and wasted time.

Messed up my aides, possibly to sell the rechargeable, and can not get it fixed or the supplies I need.