Headlight Experts

Bulbs failed after 18 months. Followed all the rules, got the RMA # sent them back at my expense. They claim that replacement are sent out 24 hours or less after they receive your package. Got proof of Del from UPS and waited 2 weeks with no tracking from them. Called and spoke with someone. They apparently don't like to give their names and I can understand that now! I was told that the bulbs were on backorder and they would send once they got a shipment. So I called the Philips Automotive Lighting and asked if these bulbs were on backorder and it was confirmed that they were NEVER on back order. A LIFE TIME WARANTY is only as good as the people you're dealing with.

My pair of Headlight Experts H1 LED have failed three times. The lifetime warranty requires the failed lights be mailed back before replacements are returned, leaving the van with no lights:-(
Headlight Experts claims their H1 LEDs are compatible with my 2017 RAM Promaster but the website doesn't say that their bulbs must be glued in place, a real pain since they fail so often.

I've now found Openglass.com sells a more reliable, plug and play, set that require no glue

A great product, I liked them so well and decided put them my truck. I'm very pleased with how bright they are.

Business run by a little man "*" too inept to run a legitimate company, that he resorts to shipping out garbage parts that resemble lights but do not fit or function. Just be warned it will not be until after the sale and you receive some funky looking plastic garbage in a plain brown box with no names or instructions you realize you've been scammed like the rest of us. Emailing them will only get you frustration insults and lies that they will send you another part. They will have you wait weeks then months before you realize there is nothing they intend to send. They simply want to delay long enough to make matters more difficult to dispute with your credit card company. If you've been scammed already, as I was, contact your credit card company immediately and Report them to the California Department of Consumer Affairs and the Better Business Bureau. Don't stop there, get the word out by every online resource so others won't fall victim. I'm asking the Better Business Bureau to investigate a series of what I believe to be illegitimate positive reviews likely posted by their own people. Just read the so-called five star reviews on BBB, they are most certainly all bogus.
* Personal info redacted by admin.

I bought these headlights and they lasted just about 2 years, I reached out to the company after seeing a "lifetime warranty" they sold me on a bunch of nonsense saying "we have a new bulb released this year and if I pay $17x2 and shipping and handling" they would send me the new bulbs in 2-3 business days as long as i leave them a "positive review" well folks after 3 emails and 3 weeks somebody from the company finally answered me and said they are still waiting on my "positive review" before they will send me the lights that they had no problem collecting my money from, so now I'm waiting on a refund because if you want a positive review have a product that's worth it rather than a product you think you can just buy a positive review and scam people...save yourself the hassle and bring your business else where

I purchased bulbs for my F-250 a few years ago and they worked out great. They are three times as bright as the standard halogens that were in there which makes night driving and bad weather driving much better. I did have an issue with my low beam going out on one bulb and contacted them for the warranty. They were very responsive and great to work with. Very satisfied with their help and professionalism. I would recommend these bulbs as they do help a lot, they seem to be of good quality and the company does stand behind their product which is refreshing nowadays.

Do not believe what their website states as guaranteed fit for your vehicle. Their customer service is the worst in the industry and they called the tech who attempted to install the bulbs I purchased as a novice and a liar. Beware dealing with this company as they do not stand behind their products.

Lights did not fit or work after installing. They flashed and then went out. I attempting to call the tech, they told me to try again, and after not working and uninstalling again, I had to call another time, which they requested I take a video with them installed. I sent them the video of them not working, and then my lights working with other lights I had to purchase as it was not a user error. They reported they would send me an adaptor, but a month later I requested about the adaptor, and they want me to call a tech again. They will not refund or accept a return as they were installed, whether it was just to prove that they were ineffective.
HORRIBLE, DO NOT BUY FROM THEM!

This company you want to steer clear from. No accountability for defective equipment. Right away ended up with issues. Been over three months with dealing these people. Even purchased their power Relay Harness. Completely useless. Terrible service. Won't even send out a new ballast. Ordered replacement ballasts from Amazon.

Stay far away from this place. Rude beyond measure, liars, cheats, and condescending as they just assume you'll be stupid and not fight for return of their utterly garbage product. Not going to pass inspection in almost any state. Beam pattern... there isn't one... it's like a cheap flashlight and that's as good as it gets. Paul is professing to be an expert with "5 years experience" in the field... 5 years is not an expert and barely a journeyman status in any such profession... and he is as big of an A as I have ever come across. You can't find out the lights won't work until you try them, after which point the company says you can't return them. They are not legal in most states and their site just blatantly lies about that. Stay away... or just send your cash to a charity instead.