Headlight Experts

Can I give more than 5 stars? Wow, every part of this experience was fantastic. From the friendly and helpful customer support agent, to the FREE Shipping, and the fast ship times, and the kit installed easily and worked perfectly. Indeed I will buy from them again for my other car!

The website says "no modification needed" but you will probably need extra parts not listed that will require modifications to your car. I wanted to return the product and they would not let me, pointing to the return policy. When I said that the website was misleading I was told "I didn't understand the product". Extremely rude to deal with and I filed a complaint with PayPal.

I purchased a HID conversion kit for my cars headlights. Only the high beam bulb was HID not the low beams, which you use the low beams 95 percent of the time. So what I ended up with was basically a halogen bulb that was the same brightness of the original OEM bulbs. The whole reason I purchased this kit was because my lights were not bright enough. I spent a little over $100 for this kit and they are not willing to refund my money, very shady company not to mention the quality of the kit was not good, i.e. Loose connectors cheap wiring. Save your money and buy from someone else. The smaller bulb is the low beams.

Headlight Experts. Let me tell you about this pieces of sh*t. One it was Christmas present so keep that in mind, 1st issue never received the spare lights that got paid for. Won't send the lights cause we didn't report it within 10 days even tho it said online they were on back order at Christmas time! One has a short in the box, the light works! But flickers turns off BC OF A SHORT IN A WIRE and they said need relay box it's voltage issue. So I don't recommend their fancy led blue lights. Life time warranty they advertise. But won't fix the issue!

Stay away from this company. Their customer service was argumentative and rude. Their product are off the shelf housings made in China. The housing didn't fit my car. They told me I had aftermarket headlight buckets. I compared my buckets to NOS buckets. They are the same. They charged me a 20% restocking fee. I bought only after they told me it would fit my car. Spend your money at another seller.

I ordered a set of headlights, simple order. Said 2 day shipping, figured at least 5-7. It said they shipped in 2 days but didn't. Had to email several times to get information. Said they had stock problems. Was told it shipped a week later and won't be here for another week. Never will order from them again.

I received a poorly packed, but undamaged package, however a terminal of one of the H11B bulbs was broken.
I contacted customer service and was instructed to return the item, for testing and replacement.
I also questioned that the LED chips used were not as advertised, this was never addressed.
The bulbs were returned at considerable cost, which I also queried, ignored again
One of the replacement bulbs was similarly damaged.
I more closely inspected and found that the terminal was merely soldered to the pcb board trace, which resulted in being easily damaged. I've been a technician for over 40 years, I've been able to repair and strengthen with some epoxy, hopefully it will last a while.
Poor design and construction, poor packaging and customer service. Look elsewhere.

I confirmed with them three times the year, make, and model of my car and that they were sending the correct item. It took weeks to arrive. Finally when it did, turned out not to fit my car as was confirmed by my mechanic. Sent it back and they still refuse to give me a refund. Do not recommend.

Ordered what I was told would fit my truck. Was wrong size. Returned to company and they charged me restocking fee 20%. When I called questioning about the bulbs being wrong size they argued they were right size. Explained they don't fit and said you returned them so you are charged restocking fee even if wrong size. Terrible customer service argumentative, rude. Then manager gets on phone tells me nothing we can do for you. Recommend not using th em they are not experts.

I sent three lights in for warranty replace and due to their mailing two lights to the wrong address, I'm now out all three lights, about $150. No customer service and very rude, called me a thief as if I kept the lights mailed three states way. Take your dollars elsewhere.

The company is running a shady business. You overpay for the headlights thinking you are getting a lifetime warranty for premium headlights, but then you have a tough time dealing with them. First, they didn't send H7 adapters, then the headlights didn't fit the high beams so they had to send rubber boots, then one of the headlights stopped working and they didn't want to ship to Canada, only if I paid $25 shipping. Very unfriendly customer service. Just save your troubles dealing with them.

Headlight Experts has a 2.11-star rating out of 65 reviews, which indicates that many are generally dissatisfied with their purchase. Guests who complain about Headlight Expertise mostly talk about customer service, lifetime warranty and return shipping issues. Headlight Expertise is ranked 381st among Auto Parts sites.

Just picked up a spare bulb for my Kia Optima after getting a fix-it ticket. Found HLE after a quick Google search. I was skeptical at first but I didn't want to go with one of the big-box retailers like Auto Zone or Pep Boys. I'm glad I could support this business. As their support is far better than the other 2 I just mentioned anyway. Something about them! I will use them again if i ever have to.

Got a xenon conversion kit for my mom's buick. She hasn't been seeing as well as she used to but she said they are a significant improvement for night-driving. I appreciate all of HeadLight expert's help in choosing the right product! Installation was super simple easier than I thought. It was a great experience. Thank you team at HeadLightExpert!

I have had 2 transactions with this company and both were horrible. Terrible customer service and lazy. I paid on a Friday, and they did not ship until the following Wednesday. Why not ship it out that next Monday after I paid for it. The website claims quick and fast shipping. Bull$#*!. As of today, I still dont have my headlight bulbs and ballast that I paid for. I asked for my money back, with no response to that. They blame everything on shipping and wont take responsibility for being lazy. Its been over a week, going on 2 weeks now. Cant drive at night without headlights, but that does not seem to matter with this clown company. Spend your money elseward, buyer be ware.

Horrible company with horrible customer service and horrible products. Dishonest. Rude. Will not honor a warranty.

Pay attention to the positive reviews left on this site, they are all fake left by the company. It's very evident that they are all created by somebody that speaks English as a second or third language and all have the same grammatical and punctuation errors. Buyer beware, the negative reviews are what you should be paying attention to.

I bought a set for my 2005 astro van and they didn't fit. I asked to return but got nothing but a hard time. The person I was corresponding with very rude and didn't care. I ended up calling the company only to be talking to this same rude person. All he did was laugh aloud to my face. Finally I got to speak to a manager and finally he agreed to my return. Although they didn't fit and none of this was my fault they still charged me $43.00 for buying something from them that didn't fit. My advice to all is stay away from this company.

I purchased headlights from their site before looking at reviews which was my mistake, but once I looked at some reviews about them I tried to cancel my order and they responded asking for the reason. I said I no longer wanted the headlights, no response from that and the next day they shipped.

I ordered LED Headlight conversions for a vehicle that their site said was a match for fitment. It is not. They hide the 2.5" x 1.75" inline transformer from their pictures. There just is no room for this component. Their customer service says that it will fit, I just have to route it properly. And when it doesn't, I get to pay return shipping and a 20% restocking fee. Buyer Beware! Read the return policy. Best to only do business with reputable merchants.