Headlight Experts

I wish I would have reviewed this company far more thoroughly before buying. They have multiple incident reports with the Better Business Bureau. The headlights are not actually DOT approved. They are notorious for sending out products that have already been used and proven to be faulty. Their own customer service said the product was garbage and that they would never use it but will not issue a refund for the lifetime warranty. Customer service is known to curse at people even while being recorded.
After spending weeks exchanging over three faulty products and a few hundred dollars troubleshooting we are done. They refused to honor the lifetime warranty or issue a refund. We will not get the money back but hope to warn other customers!

My order did not come with an invoice and the bulbs were clearly not the 5000 lumens I ordered however i was only able to determine this once the lights were installed in had a very apparent blue tint to them. The products have no labels on them or the packing so it is impossible to confirm this. I have been dealing with customer service for two weeks now and they keep stringing me along without fixing the problem. DO NOT purchase through them. I think it worth paying more for quality and wish I never ordered through them.

I contacted them about a headlight I bought which worked intermittently and this was their actual response:

"You're trying to tell a company that does this for a living that we're wrong.

Sorry you're too thick headed to listen to an experts opinion.

Don't quit your day job.

- HE
"

I know from experience these are cheap waterproof connectors. There are many points for wire corrosion and failure in this kit on the salt covered winter roads where i live. Silicone seals on the connector side and open to elements on the back side where the copper wire is crimped to the pins. I probably just wasted $100. I should have done more research before purchasing. I might risk installing them on my work truck after sealing all the connectors

The product is terrible. Their bulbs can't be clocked, meaning you can't control the direction of the beam. Ever meet a car whose lights are blasting you in the face? It's bulbs like this company sells. 1) they're junk 2) you will get no option to return them once you figure out they're junk. Do not buy from them. You will regret it.

This is the worst customer service I have ever experienced in my entire life. I can't believe these people are so anti-customer service. I don't know how they're still in business.
I ordered bulbs for them for my vehicle, according to what their website said, my vehicle uses, and their website ended up giving me false information. The bulbs did not fit my vehicle.! When I asked if I can get a refund I was told I would be able to as long as I ship them back. I ended up shipping them back and then they try to tell me it was an exchange., then, after going back-and-forth with them again via email they sent me a memo, stating that I would be getting a credit for almost half of what I actually paid even after I paid $10 to ship the item back to them!

This is just to say the very least!

Avoid these people at all costs! I bought Four sets of headlights. Two separate orders. After the first order, that I needed desperately, arrived late after paying for fast shipping, I could not use the bulbs as I had to get replacements immediately for a trip. I returned the bulbs within 30 days as advised by headlight experts. They took 20% off of my order. $40! For restocking. After sending emails wanting to talk to them regarding this issue, I never heard from anyone. I finally called and spoke to someone at headlight experts who couldn't of been Nastier or more sarcastic! I was absolutely stunned talking to this guy on the phone. He even LAUGHED? Insane.
By the way, these are not just plug-in play lights. You have to do some extra steps to get them to fit on some models.
Nice business tactics! Nice to see that this is the new way to conduct business and screw people over!

I started waiting and incredibly fast delivery was provided, not only that, but they were extremely helpful by providing information support with their expert teams, I have shopped three or four times from this company, a very reliable company.

I don't know what's wrong with people anymore but just had the worst customer service ever. I called to ask a couple of questions about the low beam lights I was looking at on their website and the guy I was talking to started shouting over the phone about how good their lights were and not to question them and they would work on any vehicle. Then he hung up on me. So never made it any further. You just lost a customer that didn't even try out your product. Good job

LED Kit came in last week, everything seems to be in order. I installed them, they did not work. No problem, they sent a new package to me with the correct fitment. Everything works perfect now. Thank you Headlight experts!...

Purchased their H13 Hi/Lo Dual Beam LED headlights. First issue was trying to get the order shipped. After placing the order, I received an email 2 days later saying it had shipped. In reality, nothing shipped because it was not in stock even though the website continued to claim it was. I finally received the product 3 weeks later (not 2 business days as the website claims). The lights themselves actually work great, but after I dealt with the shipping fiasco, the "expert" on the other end of customer service insists that the LED panels must be oriented vertically (12-6) in the headlight housing. Doing so resulted in a horribly spread out, washed out dim light. Can't even call it a beam. As soon as I clocked them horizontally to 3-9, I got a bright, focused horizontal beam, just what I had hoped for. Tried to explain that to the "expert(s)" but they refused to believe or listen. Customer service needs a real expert. They don't know their own product.

Poor quality lights, does not fit, not plug and play that they claim. Customer service is quick to respond but never seen a customer service reps so rude and with the lowest IQ possible. They cannot fix the issue or knowledgeable to fix, instead they make up huge lies, and blame it on the user. Even after exchanging tons of photos, wasting several hours to work with them, they still claim the parts fit. When finally returned, they kept the 20% restocking fee for lights that don't fit.

Went thru their online ordering process for my specific make and model. Got everything they said I needed and items would not work. No instructions or troubleshooting material came with the product. After emailing them they said I 'm not eligible for refund because items had been installed. Good luck with this company.

After making an order and payment to these clowns I received confirmation and a shipping confirmation.

So far so good. We needed these lights for a trip in the mountains.

After two weeks I notice that they sent me shipping information but it never left their premises.

What the hell?

Why send shipping information if you don't have the item in stock?

I ordered from another vender and had it within 2 days.

Don't do business with these people.

It is a business that sells car headlights. It provides information and support to its customers with its expert team. Quality products about car headlights. Fast delivery I've shopped here a few times and I'm satisfied every time. Comments should be made in English. No need to add photos.

I'm doing a full restoration on a 1995 cummins. The initial interaction was awesome and informative. I received my headlights and when I removed them ( after waiting 2 weeks) from the box I knew why they were so cheap. The install was basic. Problem is they use plastic on plastic threads. Not good! My headlights stripped immediately trying to install them. This company refused a refund. Completely unacceptable. DO NOT USE THIS COMPANY!
I found headlight revolution and they are amazing!
So no headlights, no refund... no response. They offered to fix the part that stripped. Silly people I'm not waiting another 2 weeks for a plastic part that stripped. This company is not what it claims.

Can not call customer service. Chat response is idiotic. Email is non responsive. Here is as suggestion. When your headlights don't work it's kind of an urgent issue. Waiting for an email response is stupid. I bought the parts locally and fixed the defective part. Lifetime warranty useless.