Hayneedle

I have been waiting for a month for this company through Amazon to deliver something. Every time I asked they kept changing the delivery date. So finally I sent them an order to cancel it. Then they reply to the cancellation order from Amazon and tell me, seriously, that they didn't receive the order to cancel it! I never laughed so hard. Then they don't know if they can cancel it because they don't know if they shipped it! At one point one of their reps sent me an email saying he was sorry his fellow employee lied to me about the delivery date! I think these guys run this operation out of their garage. I would never ordered anything from them or Amazon again. They should be called Plumsuck.

Do yourself a favor and do not buy from this company. I ordered two beds. The first was packed well. The second was not packed well, missing parts, and I'm not talking about nuts and bolts, actually wood pieces, and some of the wood pieces were cracked. They said they would order the parts and send them to me but it could take up to 21 days. I said I would rather return the bed and have them send another one since they arrived 10 days after I ordered. They said they would refund me $100 to fix it myself. Seriously? The bed is made of wood, off white, and was missing pieces of the actually bed! I'm supposed to find someone to remake the wood pieces?

I bought a table from them in December. It was delivered to my house and after a week I decided I didn't like the quality for the money I paid. I began the return process in December... and it is now mid February and I still do not have my refund. It took forever for someone from Hayneedle to pick the table up. Now, the company is telling me they cannot issue a refund to me until the table arrives back at their warehouse. I'm not sure why the delivery service they sent to my house hasn't returned the table to their warehouse and that shouldn't be my problem. They have held $1300 of my hard earned money and not refunded because of a glitch on THEIR END. Please be aware that this company does shady business and you may not get YOUR MONEY back from them for months on end. They keep lying and telling me 2-4 days and the money will be in my account and it never happens. Please think twice before you make a major purchase with them!

Ok I did not read all the negative reviews before I placed an order for my Clear for Life 35 gallon hexagon aquarium. I was purely drawn by the great price including shipping for the tank that I have seen elsewhere for so much more. It wasn't until after I placed the order I started to read the negative reviews and I must say it made me very nervous. I was in desperate need for this tank as a replacement for a leaking older one and needed it fast since I had fish living in a makeshift tank in a five gallon bucket. I did wait a whole week for the order to finally ship and I have to admit I called customer service repeatedly to check on the status. Every advocate I spoke or emailed was friendly and cooperative. They assured me my item was in stock and was scheduled to ship from the supplier. When it did ship by Fedex I was emailed a tracking number immediately. The tank came and is beautiful! I will not hesitate to deal with this company again!

I ordered two pillows from Hayneedle that were delivered but were the wrong color. The order had a 30 day return policy. I used the Hayneedle Refund Web page to request a refund and return authorization within 2 days of receiving the order. The Hayneedle refund page (shown below) looks real, but is unfunctional. After multiple tries it would not advance to the next page. I then sent an email to them explaining the problem and that I wanted to return the item. Hayneedle did not respond by email. I called on two different occasions *******884) and both times spent over one hour on hold and they never answered. Thus, I am unable to contact Hayneedle to obtain a return authorization.

My husband and I will never order from them ever again! My husband was trying to surprise me with a very nice cast iron bench from Hayneedle for our anniversary that was over $400. They shipped the parts to two different benches so we had to return the item. They were very nice and apologized about ruining my husband's anniversary gift. They guaranteed that when the FedEx crew picked up the package, we would recieve our credit. Fast forward 3 and 1/2 weeks later and multiple phone calls and we still have not received our credit for something they messed up AND they have the bench and have had it for 3 weeks and still have not refunded our money.

I ordered the Kidcraft table/chair set from Hayneedle for my kid last Saturday and it was said the product was out of stock and would be delivered on April 1st. I was ok with it. Then I read the review from this website and had a doubt about my order. I was even going to cancel my order but I decided to give it a try. The fact is that the order was delivered to my door today by the FedEx Express. Well they do have good services. In my case, I am lucky.

I purchased a trellis/garden gate for a new home. Paid extra for 2 day shipping because I NEEDED the item. Arrived on time, but with missing pieces. I tried calling customer service. I waited on hold for over an hour. I sent an email. They responded that someone would get back t me in 48 hours. I then got the response and was told it was a supplier issue and someone would get back to me in 72 hours. I have not heard back. I called again and this time I reached a rep with only a 37 minute hold time. Not acceptable. She proceeded to put me on hold to call this so-called supplier. Came back on and said she couldn't reach anyone and they would call me back the same day. Never received a call. Still missing pieces--I'm irate. DO NOT BUY from them if you value your time and money.

I ordered a Christmas tree through Walmart website, was charged twice for only one purchase. This tree that I ordered was supposed to be 5 ft and 5'2-5'5 with the base. I'm 5 feet 2 inches and this tree comes to my chin in the base! CLEARLY this tree is not even five feet, I'm returning it because this is falsely advertised and I'm not happy. They said it would take several days for a refund which means it will be the week of Christmas I went through my bank and disputed the charge all is done and said will not purchase them again.

Placed a LARGE order through Walmart.com (over $1000). Order fulfilled by this 'PlumStruck' company I'd never heard of. But hey -- it's Walmart. They gotta stand behind that, right?
WRONG. The 400 items I ordered (40 packages of 10) were suddenly reduced to 40 (incredibly over-priced) items. Had my original order printed out -- NO. WHERE. Does the merchandise information on Walmart.com say "each".
Then I went back and read some reviews of this outfit -- and the words "SCAM" and "BAIT & SWITCH" stood out all over. Let that be a lesson, boys & girls. If it seems to good of a deal to be true, it probably is!

P.S. Trying to CALL these idiots is USELESS. Good thing we figured out we were scammed before the merchandise was delivered, so we can REFUSE IT.

Beware of the Seller "PlumStruck." I cannot give them any stars; their rating is a MINUS ZERO for honesty and integrity as a retailer to the public. I ordered a crib which was suppose to include a Toddler Conversion Kit. It came in and the Toddler Conversion Kit was not shipped with the crib. After apologizing and requesting from me the ID# and Serial Number of the crib, they came back and said that was not included with the purchase. I have the documented description visibly revealing it was included. After numerous, numerous attempts via phone calls and emails they still have not sent me the missing conversion kit. They are misrepresenting the public by including in their item description pieces which they have no intention to include but only make it attractive to the buyer like myself to purchase, and then say that was never mentioned in the item description. BEWARE and don't make the same mistake that I did. Hoping this is helpful to void an extremely disappointing experience.

Stupid people like to post negative things about sites when they need to get their facts straight. I notice no one ever posts positive. So i am going to be the first.
I ordered a swingset, Gorilla. The delivery was supposed to be on the 26th and I received it 10 days early. WOW! What a wonderful surprise. The board inside was damaged which was a main beam. This is not hayneedle's fault. This is the manufacturer. I called Gorilla, they sent a new beam out over night.

So for you people putting all these negative comments about package damaged, keep in mind, it is not hayneedle or other MIDDLE MEN companies. It is the delivery trucks or the manufacturer's fault.