Hawaii Car Transport

We booked a transport and were told that the vehicle would arrive in Hawaii by a certain date. That date then changed by two weeks without us being notified and it completely through off our plans. The customer support team was not empathetic and declined giving us any sort of discount despite the added costs we will now incur because of the change in their plans.

Buyer Beware! When you ship to Maui they will put your car on a dirt lot in the middle of a cane field, no covering, no security, no employees at that location, five miles from the port, and that is where you pick up your vehicle after shipping! There are rocks and pot holes everywhere and industrial/agricultural activities right next to the lot with dust and fall out. Then you sit on hold for hours when you try to reach there customer service number. And I left three VM messages for Rob Aola and he ignored all of them and never called back. Once they get your money, good luck trying to get a human on the phone. NEVER AGAIN!

Dont use them. There are cheaper more reliable companies including going directly through Pasha who is who they use. I've shipped one car previously and had to deal with an employee booking the shipment incorrectl. I just got a quote for shipping another car and the employee was rude saying I shipped one car that is still in storage (I have multiple vehicles) and then becoming argumentative and hanging up on me when I said that was wrong information. When I called back he kept hanging up on me. Save yourself the headache with this unprofessional company and go through someone else. If you do choose to book and need to speak with an actual person your average wait time is about 20 minutes.

You will find mixed reviews on this company and we have used them before so we understand BOTH sides. Shipping homie car off island was seamless and a pleasure of an experience. However it has been 1 week since our car was supposed to arrive and apparently another week before it's now "estimated" to arrive. We have had to pretend to ask for a quote to get anyone on the phone - very poor communication and no "real time" tracker as they Claim. Very disappointed! In car rental alone we have spent $1000 (economy car nothing fancy) we should have spent the $150 more to get reliable service elsewhere. NOT WORTH THE RISK

My corvette was damaged in shipment and the company has not responded to my claim! My car was intentionally left between two vehicles so that I would have been forced to get on the ground, on my back, and look up to see what happened. I have not heard anything since I presented my claim. I would not use this company to build a doghouse! They are deceitful and dishonest. Whoever was in my car when it was damaged would have known that something happened. They chose to cover it up and ignore me and my claim.

I used them before and got used to zero communications but this last time the carrier they hired totalled my vehicle. Very rare vehicle not many in the US. they called to say they apologize and that they would refund my shipping fees. Now I have sent 3 emails left numerous voicemails for the last couple weeks and got not a single response. Do not use this company what ever you do. They are complete worthless scum. The insurance the offer is fraud they will only pay it if the carriers insurance declines the claim, and since they are only a broker the they never truly have the vehicle in there possession so there for they charge you for no service that they will use.

If you have an existing reservation and cannot get a hold of anyone on the phone, call back and enter #2 for a "new booking" and you will speak with the sales team. They have all the same information and will pick up the phone immediately if they think you are making a new booking. Don't let them "transfer you to the correct department", because they probably have the information you need.

Or create a new (fake) booking quote online and they will call you back right away. They are very good about getting you booked and getting your money, but not good at answering the phone for existing bookings.

The problem with their customer service is that there are two different departments, and the wait times are vastly different. The difference being 90+ minutes on hold and becoming very upset with them, or having someone answer within 2 minutes and giving you the info you need. If they could be as efficient and respondent with handling existing customers as they are with potential customers, review scores would be much better. Hopefully they can sort this out.

Easy set up an scheduling. Easy pick up when it arrived here. Only problem was when I called to check in the status of the shipment and the girl answering the phone was extremely impatient and mean. Not only was her tone very rude but her words made me feel like I'm wasting her time. This is the 4th time we used your service and everyone else was nice. Please have a word with her, or better yet, if you have doubts about my experience, call as if you're a customer and see her attitude for yourself. Thank you for everyone else that helped.