I used them before and got used to zero communications but this last time the carrier they hired totalled my vehicle. Very rare vehicle not many in the US. they called to say they apologize and that they would refund my shipping fees. Now I have sent 3 emails left numerous voicemails for the last couple weeks and got not a single response. Do not use this company what ever you do. They are complete worthless scum. The insurance the offer is fraud they will only pay it if the carriers insurance declines the claim, and since they are only a broker the they never truly have the vehicle in there possession so there for they charge you for no service that they will use.