HauteLook

Do not buy anything from this site. I ordered a wheatgrass planter and found one similar only 5 times cheaper in local store. I contacted haute look to cancel my order as it is not shipped from them to me yet. They refuse to cancel and refund. Stating their policy is I can cancel only if it is within two hours of ordering, after that no return or canceling. So they are shipping me a product knowing I no longer wants them.

What a horrible service and policy!,,

I totally agree with all the one star reviews. I have had more orders cancelled than I received. And they don't notify me it's cancelled. I have to keep calling to find out where the items is, as it's really late in arriving. I spend so much tome dealing with them, it's not worth it!, ordered a $300 ring and it wasNot the ring I bought... lacked the 1 carat diamond that they said it had. Tonight's experience with Yet another item, left me so disappointed with Nordstrom. I can't believe they stay in business don't waste your time,

I've ordered 10 items, spent 400$. They sent me emails saying my shipment was already made and I noticed the money was not discounted from my card. Then I realized that they just blocked my account without notice and they cancelled my order. When I call them all they have to offer was an apology but I was treated like crap and all the items I wanted to purchase were gone. I lost the 3 hours that I spent purchasing in that site for nothing.

Unbearably long wait. I wished I would've read any of these reviews before purchasing. On the item description page it said "Item will arrive in 10 - 14 business days", but right after you place the order the order status page says that the item will get shipped on a date that is almost a month after the date of purchase! By then this item is going to be out of season and out of style, and if your weight fluctuates you probably won't even be able to fit into it! Gilt all the way, they ship rightaway! Never doing HauteLook again, their business model is bogus.

I ordered my 2 item on Jan 20... still waiting to receive them. It said it would ship in 2 -3 weeks and when it didn't come, I contacted customer service. They said it would ship out the next business day... it didn't ship out until 5 days later. That was last week Monday... And I still haven't received my order! It didn't even ship until a MONTH after I ordered it! WTH! I'm in Canada so I understand that shipping takes a lot longer but I order several item from a similar company in the same city... and I got those items in 2 weeks! I didn't even ask for express shipping! I wish I had read the reviews before buying. Save your money and just buy it straight from the source.

First order placed never shipped for they ran out of product even though I purchased and paid for them. After 30 days they finally canceled the order. Next order I received a size 6 shoes in a size 8 shoe box. Size 8 is what I ordered. Can't reorder the size 8 again because of the lack of availability. Tip: don't get excited about a pair of shoes ordered until you actually have them in your hands. Also, hautelook says every shoe "fits true to size" which is not the case. Some size 8 boots fit bigger than others. Very surprised since this is a Nordstrom's company.

I've got my order waaay later than it was promised. I've had to call them and send them messages to figure out if I ever get the order. Finally, the sales representative promised at least to refund the shipping cost. After several weeks I've got my purchase, but never the shipping refund. I think they got a good products to offer, but I won't buy there anything anymore. There are so many other online stores with much better customer service. If to talk about merchandise itself, it was good, nothing ripped, same as what I saw on their website.

I am so in love with HauteLook. If you understand before ordering that the shipping time can be a little long, then you shouldn't have any surprises. Multiple items in one order will sometimes ship separately, but this is because HauteLook is not a store with a warehouse of merchandise. They communicate with the vendors and sellers to have the sale, then contact them with the orders, so the whole process is a little tedious and time-consuming. I think it is owned by Nordstrom Rack, which explains the great prices on designer items. Personally, I prefer HauteLook to Rack because, even though it isn't the instant gratification of actually going to a store, you have a better (but limited!) selection of items.

I am now 0 for 2 with Hautelook! My first order, in January of this year, was cancelled on their end and my 2nd order was wrong. I placed it on 3/31 and just received it today. But they sent me the wrong dress in the wrong color. The CS rep, Taylor, was nice, and offered me Hautelook credit but what good is their credit if I'm reluctant to purchase from them? Paying less is nice but irrelevant when you don't receive your order.

Suffice it to say I am extremely disappointed in them and, despite all of their cute merchandise, I can't foresee putting myself through their nonsense again. I'll just continue to purchase elsewhere as MyHabit, RueLaLa, Gilt & Editor's Closet as well as others all have great merchandise at a great price and you actually receive your order... novel concept!

Please stay away from this horrible site. I bought a ring and was send a wrong one. When i reached out they were ofcorse out of stock blah blah and offered me 20% off if i decided to keep it. Which i did coz i hate returns as i work in customer service too. Then 2 weeks later same ring came back so this time before i ordered i messaged them again and they reassured that this is the right one. Ofcorse those idiots send me the wrong item again. And when i reached out this time the idiots tell me i can keep this wrong ring for 30%off. Wow the stupidity of hautelook is beyond me. They false advertise and instead of helping customers they still try to make the sale so we don't return.

I ordered the facial cream from this website which came long expired based on the color and smell. I sent out the request and received no response (even with the acknowledgement that they received my email). Then, I had to contact a person who was helpful but he had no authority to solve the problem and had to forward my claim to others. Then, the matter became silent again.
That is very irresponsible and unrespectable attitude to the customer. Stay away from buying the cosmetic product from it as you cannot use it unless you want to damage your skin with the expired cream/lotion.

I ordered an iPhone case from them. It took ten days to arrive and when it finally did, to my surprise, it was the WRONG case. I contacted Hautelook and they offered me a refund because they no longer have it in stock. That was the SECOND time this has happened to me with this company. The first time I ordered a swimsuit (top & bottom.) I was extremely disappointed when only the top arrived. They said they oversold the bottom and offered me a refund but did not accept the top back. Now I have a swim suit top with no matching bottom. This is unbelievable and unacceptable. I have learned my lesson and will never purchase from this joke of a website again.