HauteLook

I've purchased a few things from Hautelook. They now offer refunds but... many of things I've purchased have fallen apart, and one time they sent a 3 month old kiddie shirt, which should have been a 4 year old shirt. So then subtract the $8 ship fee BOTH WAYS, (no you can't ship back your own way, you HAVE to use their way), i ended up with a few pennies. UGH. Other times, the material on the clothing has been kinda trashy. At first it was fun, but I'm tired of it the return policies. There are much easier places to shop, get a good deal, and be able to return things for the original refund. Wtf.

Mixed feelings about this site. They offer more furniture, rugs & home decor than other sites, but none of it can be returned. So far I haven't received anything defective or damaged in shipping, but I don't spend as much as I might on this site because none of the things I buy can be returned. But my biggest beef is with the interminable wait to receive an item. Recently bought a coffeemaker from Hautelook because mine had just broken and I needed a new one. Big mistake. Two weeks + later, it still hasn't shipped. Everything I've bought on Ruelala has been shipped within a day or two. Not saying I'll never buy anything from Hautelook again, but I've had a more positive experience with other sites.

I have been a customer of Hautelook for many years. Something has happened to their company that has adversely affected their ability to meet customers needs.
Out of the last 4 orders I have placed there, only one has been delivered. Two are in some limbo as I kep getting emails spologizing for the delay but offering no explanation. The 4th was just cancelled after having to wait for a delayed delivery. The reason? They miscalculated their inventory. I could ave gotten this merchandise for a little more and have had it by now. I am pretty screwed about not having boots for an event for this week end!
I, for one, will no longer be doing business with this company. There are many other discounted online places to shop.

I've only ordered one thing from here and it arrived after about 2 1/2 weeks - something I'd known already. Aside from that, their prices aren't the best for what they offer as similar brands tend to crop up on other sample sales sites. I also have ran into things I might have wanted to buy, but ended up not because of their no returns. And personally, their roster of brands just doesn't appeal to me but they do feature more cosmetics, skin and other items more than the other sample sites.

This company is the worst company, I have ever seen. Ones they get hold of your credit card, your are finish. Be aware of this company before you order anything from them. Even if their item is cheap, which is not, compare to other site like they will chew you off. I had ordered something last year, the order were wrong, I was promised it be credited back to my credit card but it was a big lies, instead they said it will be credited to their account for me to use. I have tried using the credit which is which about $195.95. Now, they new rule that you have to supply them with credit card before you can use it. Please be aware of this before you submit any information to them. They are rip off company

Terrible shipping. Products, especially shoes, are not even worth the discounted price. I had to call customer service multiple times to follow up on an order. Each time I was told my order was ready to ship. Shipping is expensive through this site. After 31 days passed (with no order shipment) I called to cancel. They do not follow through. I was promised call backs, credits for the late shipment, etc. none of these things happened. Buyer beware! Stick with Amazon or brick and mortar stores. This is nothing like the actual Nordtroms experience. And the deals are not really deals.

I am thinking this is the EXACT same company as "Ten Haute"-just using a different name.
Last SEPTEMBER! (this is February!), I clicked on a "deal chicken" where Ten Haute advertised a 1 hour sale on Hello Kitty watches. I ordered two and paid them directly with my credit card. A month had passed and I heard nothing. I emailed them. They said they would e-mail me when they were shipping out, which would be soon. I waited another month-nothing... I emailed them again... same response... long story short, it is now 6 months later... no watches, no refund. They responded to my last email with "We apologize but the supplier didn't come through with the watches so we are unable to honor the transaction.If you want a refund you need to contact the vendor where you paid"... huh? I paid THEM. Uuuugh. Do NOT deal with this company. Me? Lesson learned. Thank goodness I didn't spend a fortune, or I would have lost a fortune.

Ordered handbags of 'genuine leather' for Christmas gifts... took two weeks to received... and when they arrived... the color was awful (camel? Looks orange to me!) and the quality of leather... if it even IS leather... was horrible... Got the info for returns off my invoice... logged onto site and went to purchases in order to get the return label... No label! And a note that indicates these items are not eligible for return OR refund! Are you kidding me!? STAY AWAY! Cannot believe Norstroms is associated with this site...

Ok yes i found philosophy products for half off, and yes i found a baby diaper thingy for 40% off... but I paid $7 bucks for shipping and it won't even be here for 3 weeks from the date i placed my order! I think that is crazy! I have been an avid gilt.com shopper (in my opinion the BEST of all the sample sale sites) and get my things w/in a week of ordering them and pay $5 shipping. 3 weeks! 3 weeks REALLY?! FOR $7! I think we know where they make their money now don't we

I should've read the reviews before making my purchase. I purchased 3 items from their website 4 weeks ago. Aparantly items are shipped "within" 2-3 weeks. My items still show that they haven't been shipped and by the looks of it, I'll be waiting a few more weeks. I understand the holidays were busy but come on! I will never order from them again! Seems like they're quick to take your money but not quick to send you the items you purchased. If it sounds too good to be true, it probably is!

Hautelook is owned by Nordstroms and I love Nordstroms! They have a great selection of quality brands and great Sunday night deals. Pricing isn't cheap but they offer unique pieces and great descriptions which include the length. Many of the brands they feature cant be found anywhere easily. Shipping costs are high but I dont mind because I only buy special pieces once in awhile and the uniqueness of their inventory is worth it. Ive had a few issues but they are quick to give a $10 credit and refund. Basically I will keep shopping here because I love their selection, presentation of items.

Yes, they have good prices. But when add in the shipping charges plus the wait time (on average about a a month or so, why are we paying shipping?), then it just makes more sense to get it somewhere else. You'll get faster (guaranteed) and most likely at the same price after you paid Hautelook shipping + wait time, as most other places no longer charge shipping. When it comes to returns, well, that's a whole different issue on it's own. It takes the FOREVER to credit you the money back. Anyone else I shop with, it takes at most one week and you get your money back. With Huatlook, on average, it takes about one month, if you are lucky, it will take 3 weeks. Ridiculous. I've been deleting emails from them more and more often. Getting very disappointed and irritated with them!

First and last time shopping at Nordstrom. Yes the exchange rate was pretty bad. But i decided to go for it because I had been eyeing the dress that finally had my size available. It was advertised $40 USD, but after shipping and conversion it came out to $80 CAD. I should have stopped right there. I received the parcel fine. But decided to return it since it didn't fit at all and would take a lot of tailoring. After returning the parcel, it took nearly a month after the shipping tracking number informed that they had received my return until I was refunded. After the mandatory $10 fee for returns and the conversion rate, I was only refunded $35 CAD. NEVER AGAIN.