HauteLook

SO after several more hours of trying to get through on the live chat only to be cut off once I asked a single question, I finally got through on the phone( after a 65 minute wait). Spoke with Kirkland who explained that the fulfillment center was having "some difficulties "she spoke with her supervisor and they agreed that she would prioritize my orders so that I would get them by Christmas. She guaranteed they would get here in time. It is now 12/23 and there is no shipping information on the website and I don't have my items, some of which were ordered Nov. 3. They just lied to me. This site is just taking money and not delivering anything. AVOID THEM LIKE THE PLAGUE! Unless you like donating your money to large corporations.

New update after multiple more chats and phone calls, always being disconnected I finally got to a rep who said they oversold so I wouldn't be getting any of the pants I ordered. I spoke with a supervisor who said he would reac out to the rep and call me. After another week ( its now been 21/2 months since I ordered te pants) I noticed the order had been canceled. I contacted Micah and he said they couldn't do anything as they sold more than were available. Although I was one of the first to order, mu order was not fulfilled, not a single pair of the 3 pairs I ordered and paid for. I did get a refund, and $10 credit for my "inconvenience". ( even though they had another event wit the same vendor. They couldn't explain why the order couldn't be filled if they had more inventory available.) I called their legal department but I was told someone would call me back. That has not happened. DO NOT USE THIS SITE. Try Rue LA LA or Ideeli they may be better

This website has some nice merchandise. The ordering process is simple and because I am a Canadian Resident I have come to expect long waits to receive my orders from the USA. However, clothing and footwear don't always fit. The return process from Canada is an absolute nightmare.

This is my most recent experience. I mailed the package on Dec 22nd. It was delivered to the Hautelook warehouse on Dec. 28th in Burlington, ON. I have since contacted Hautelook three times by 'live chat'. The first occasion, I waited a long time but could not get a customer service agent. On Jan 13th, I got lucky. I got connected and the customer service agent was pleasant. She looked up the Landmark Global tracking site and confirmed for me that the package had been received and the return would be processed soon.

Today, I contacted Hautelook for the 3rd time. I was told by a customer service person named Kameron that the returned merchandise had not be received yet according to the Canada Post website. (That's another complaint for another day). According to Canada Post tracking, the package has been out for delivery since December 28th. Out of concern that the package might have gotten lost, I contacted Canada Post before my first 2 attempts to clarify the situation with Hautelook. Both Canada Post and the previous Hautelook cs person verified that the package had been delivered to the Burlington warehouse.

After repeating this info a couple of times, Kameron finally decided to check the Landmark Global site which confirmed what I have been told. When I asked when I could expect my refund, Kameron told me there would be an update in 3-5 days. I advised her earlier in the conversation that my entire file (orders and returns) have disappeared on the website. This "update", if available in 3-5 days, would be obtained how?! When I again asked how long it would take to get a refund there was no response for many minutes. I ended the chat and have resolved to shop online elsewhere in the future.

Hautelook is HORRIBLE. STAY AWAY. I thoughth this would be a reputable place to order from given that it is owned by Nordstrom. But it is nothing like Nordstrom. In fact, Nordstrom should not advertise that Hautelook is "Nordstrom Company" because it has nothing in common with Nordstrom. I ordered 3 items on 4/4/14. I finally supposedly received 2 of the items the following week. Not bad I thought until I opened them. The first item was a Rebecca Minkoff bag which sold me on the price. The bag was not bad - just not to my liking. I am a handbag snob. Unfortunately the packing receipt was for a pair of Ben Sherman socks that should have been delievered to someone else so I had to call Customer Care and be on hold for about 1/2 hr so I could get that straightened out so I could retun the item. The second item was a Hello Kiity Ring. I opened the package and it is a SECOND Rebecca Minkoff bag! However the receipt said it was the Hello Kitty Ring!? I am still waiting for the 3rd item. When I called Cutomer Care they were apologetic and said I could send every thing back... I though about it and said to myself if they messed up the order -- I am sure they will mess up the return. Fortunaltely, I have a Nordstrom Rack close by so I returned everything there. The sales associate was shocked about what happened, apologized and we got a good laugh out of it. I am a frequent online shopper but I will NEVER shop with Hautelook again!

I've never had to write such a bad review like this in a long time. And it's coming from a Nordstrom owned company, which is embarrassing. I want my experience to be on a second website, which is this one, just so people are aware of how HauteLook does things.

I ordered some Fenty Puma by Rihanna creepers and a Fenty fleece backpack, both I couldn't find anywhere else on sale except for HL. I didn't have a problem ordering from under Nordstrom Rack, my package came in good shape, no problems. But I've never really ordered from under HauteLook before. So I didn't know how horrible they are with their customer service and didn't bother to read up on them/ read reviews, because I expected the best. The shoes and backpack both said it would take up to 1-3 days to process after the sale was over, until they split my order and the bag is already in transit and shipped off. Alllll except for the shoes that are still "processing".

I also ordered something else when day 3 of waiting came around, but I got curious and decided to look up HL's reviews anyway and was appalled at how some customers were treated. I got worried because my shoes haven't been shipped or updated at all since my purchase and decided to contact them by email Sept. 1st, just to ask if the shoes were even available. By Sept. 2nd around 5pm EST, I'm told that there was a delay and most orders are 2 days behind, that I should get my tracking number. WRONG. 5 hours later I get another email saying that I have been "refunded" and my order was canceled. I never got a refund.

So basically not only was I lied to, but I was cheated out of my money. All because they put something on their website that they didn't even have. Unbelievable. Never ordering from them ever again, and I WILL get my refund. Not 25%, not 50%. A FULL refund.

I heard about this site through YouTube gurus that I follow and decided to give it a go because they made it sound amazing. Its not. I feel like the girls on YouTube love it because every time someone clicks their affiliate link and signs up and buys something they get a $10 credit so they don't actually pay for stuff and they probably order so much stuff that they don't notice that it takes forever for something to get to them.

The first time I ordered was fine I got an american apparel skirt and Vince top. Both good brands and the order arrived within three weeks. Great! So I ordered again. The second time I ordered two necklaces, two pairs of sandals and a pair of shoes for my boyfriend. About two weeks later I received an email that they over sold the sandals and I would not be getting them since there wasn't enough stock. I was heart broken but my refund came promptly and I received a $20 credit. So I was disappointed but it was handled well so I wasnt too upset. I then received the two necklaces and was pretty disappointed with the quality. One looked really cheap and the other (a j crew bauble necklace lookalike) came with some of the baubles already fallen off, a quick fix but annoying none the less. Finally after close to six weeks after i placed the order I was informed that the shoes I ordered for for my boyfriend had also been over sold and I wouldnt be getting them. Now I was really annoyed 3/5 of the items in my order had been over sold and that just seems like poor business practice to me. I feel like selling this things that you dont actually have is fraud. And this time it took them over three weeks and a couple emails to customer service before my refund was issued. I was not impressed.

Finally I recently went on to try again after my rage subsided. I figured I have a $30 credit and maybe I could use that for some boots or something only to discover my credits had all expired. I would expect at least six months to use them if not a year or more. An empty gesture to compensate for an extremely bad business model.

Overall I just feel this site is shady. Its seems really great too bad it just doesn't live up 90% of the time. I don't want to gamble with them anymore when there are much better places to shop online. I won't be shopping there again.