Kayla L.

I've never had to write such a bad review like this in a long time. And it's coming from a Nordstrom owned company, which is embarrassing. I want my experience to be on a second website, which is this one, just so people are aware of how HauteLook does things.

I ordered some Fenty Puma by Rihanna creepers and a Fenty fleece backpack, both I couldn't find anywhere else on sale except for HL. I didn't have a problem ordering from under Nordstrom Rack, my package came in good shape, no problems. But I've never really ordered from under HauteLook before. So I didn't know how horrible they are with their customer service and didn't bother to read up on them/ read reviews, because I expected the best. The shoes and backpack both said it would take up to 1-3 days to process after the sale was over, until they split my order and the bag is already in transit and shipped off. Alllll except for the shoes that are still "processing".

I also ordered something else when day 3 of waiting came around, but I got curious and decided to look up HL's reviews anyway and was appalled at how some customers were treated. I got worried because my shoes haven't been shipped or updated at all since my purchase and decided to contact them by email Sept. 1st, just to ask if the shoes were even available. By Sept. 2nd around 5pm EST, I'm told that there was a delay and most orders are 2 days behind, that I should get my tracking number. WRONG. 5 hours later I get another email saying that I have been "refunded" and my order was canceled. I never got a refund.

So basically not only was I lied to, but I was cheated out of my money. All because they put something on their website that they didn't even have. Unbelievable. Never ordering from them ever again, and I WILL get my refund. Not 25%, not 50%. A FULL refund.