Kelly M.

SO after several more hours of trying to get through on the live chat only to be cut off once I asked a single question, I finally got through on the phone( after a 65 minute wait). Spoke with Kirkland who explained that the fulfillment center was having "some difficulties "she spoke with her supervisor and they agreed that she would prioritize my orders so that I would get them by Christmas. She guaranteed they would get here in time. It is now 12/23 and there is no shipping information on the website and I don't have my items, some of which were ordered Nov. 3. They just lied to me. This site is just taking money and not delivering anything. AVOID THEM LIKE THE PLAGUE! Unless you like donating your money to large corporations.

New update after multiple more chats and phone calls, always being disconnected I finally got to a rep who said they oversold so I wouldn't be getting any of the pants I ordered. I spoke with a supervisor who said he would reac out to the rep and call me. After another week ( its now been 21/2 months since I ordered te pants) I noticed the order had been canceled. I contacted Micah and he said they couldn't do anything as they sold more than were available. Although I was one of the first to order, mu order was not fulfilled, not a single pair of the 3 pairs I ordered and paid for. I did get a refund, and $10 credit for my "inconvenience". ( even though they had another event wit the same vendor. They couldn't explain why the order couldn't be filled if they had more inventory available.) I called their legal department but I was told someone would call me back. That has not happened. DO NOT USE THIS SITE. Try Rue LA LA or Ideeli they may be better