Can't believe Nordstrom (Nordstrom Rack) is associated with HauteLook. Bad experience in regards to item fulfillment and shipping. I had always thought Nordstrom provided stellar service, but no longer. Could the reason be because of Nordstrom Rack's association with Hautelook? After reading the reviews online, regarding HauteLook, I believe it's very possible. But, perhaps, Nordstrom deserves to share some of the blame.