HauteLook

I wish I could give them negative stars. I ordered riding boots from them in size 8.5 and instead received heels in size 7 - a completely wrong order. When I called customer service, they just asked to return the item and sent me a $10 credit for all the inconvenience they caused and the goof-up they made. They did not even have the item in their inventory to send me the right shoes. This website sucks and the way they do business sucks too. I wish someone can ban them.

I'm embarrassed to admit that I didn't do my homework on this company before placing my order on a "great deal" beauty product. It's not a deal when you don't receive the product. They took my money, this company never sent me an order confirmation, nor did it show in my order history. When I contacted customer service, I was told that I did not submit an accurate email. That's BS. My email address was correct. I would recommend that everyone that has this problem, dispute the charges with the credit card and/or bank to dispute the charges. I can't believe Nordstrom would have their name tagged with this company.

The worst customer service. I have waited for over a month for a refund for my return and had to contact the company twice. They refuse to send me an email confirmation of my return and just tell me to contact them again within 3-5 business days if the money does not return to my original form of payment. I have gone through this process twice already with the same response. The information on their site is incorrect as well as the information provided and now I have to wait another week to be able to contact them to get my money back, "convenient returns" is an absolute joke.

Buyer Beware! First, it takes a very long time to receive your merchandise from this company - on average two to three weeks. Second, make sure you will not have to return the item Returns are a nightmare. I have been waiting a very long time for my account to be refunded. I had to contact the company twice and I have already been waiting almost two weeks and the rep. Is tellling me it will be another 3 to 5 business days before I receive a credit to my account. My advice, purchase items somewhere else unless you are sure you will not have to exchange or return them. Will not purchase from Hautelook again. Too much hassle.

I shopped for about 20 minutes then realized there was a countdown at the top of my screen which was weird, then i added another item to my cart and the countdown restarted at 15. I realized that if i didnt buy the item in 15 minutes it disappeared from my cart. HOW STUPID. They only give you 15 minutes to buy something? Thats ridiculous. I then decided to read some reviews on the website itself and wow. I dont think you should shop at a website that gets 1 star from all its users. Which surprises me that a nordstrom company would give such bad service. You really cant trust anything on the internet. Guess i will stick to my worthy websites. Thanks reviewers!

Everything I have ordered from there has taken over a month to receive. The last items I ordered took over 5 weeks. By the time they came in, the persons birthday was over so I sent the items back. They stated that they only received 2 of the 3 items which was wrong. I never even took them out of the box. They will only give me a refund for 2 items minus shipping that was half the price of one of the shirts. The website is a big rip off. I have never had these kinds of problems with Rue LaLa. Stay away!

I ordered a $400 picture on 10/14/14 and have yet to receive the picture. I've called haute look over 25 times and have been told everything from the item will be delivered today to you will receive a refund in 3 to 5 business days on numerous occasions. I have been flat out lied to on numerous occasions and have continually been told I will be contacted in the next 24 to 48 hours with a status. By far the worst consumer experience I have had in almost 40 years.

Ordered 2 items... only received one but paid for 2. Sent 4 emails no response. Tried calling but mailbox full.
THIS IS A FRAUDULENT COMPANY... DO NOT BUY FROM THEM. CUSTOMER ASSISTANCE NON EXISTANT. WISHED I HAD READ ALL THE NEGATIVE REVIEWS. WIL REPORT TO BBB.

When both items were cancelled due to incorrect inventories I cant help but believe that the Internet retailer, or their supplier, is either (1) playing games, or (2) doesnt really have control of their business.

In any event, charging me at time of ordering, holding my funds for three weeks, before advising of a cannot ship position, is completely contrary to the reputation Nordstrom has sought to develop and maintain.

Perhaps you should consider charging at shipment, instead of order for Tumi items only (if theyre at fault) or for all items if its Nordstrom that has inventory management issues.

Ordered from the Black Orchid sale online June 2nd 2015. Made my purchase within 5 min of the start of sale. When my item never shipped they said that there was an inventory shortage (after calling them 5 times asking why my item hadn't shipped) and those that ordered first would get their item. Pretty sure I was in the top list, but whatever. Missed another sale on the same item cause I bought from Hautelook. They offered a $10 credit which is nothing compared to what I would have saved had I bought from the other site. Don't buy anything on here that you really want. Cause you might not get it and they end up holding your money for weeks.

I've been using Gilt Group and My Habit for quite some time. I stumbled across Haute Look and was intially very excited by their low prices. Now the excitement is replaced by anger, frustration and incredulousness at how lame their site is. First, it takes FOREVER to get your items. Second, when you inquire as to the status they don't respond. Sometimes they even just cancel your order. Thirdly, I just price compared with another site and they're offering the same merchandise for the same price but Haute Look's shipping time and charge are much longer/higher. Ugh. Not worth it. By the time I receive my items I've forgotten they were even coming. Too many other great websites out there for this that don't charge you for shipping, offer great customer service and get your items to you in a timely manner.

Best site for name brand shopping. Look for deals 85% and up... everyone should know shipping takes time your not in a store... tracking your item works great. I always copie and paste everything I am interested in and check it out on other sites. Some of there prices blows everything else out of the water.! Probably have spent over 6000$ on the site. Watch deals are amazing, I have a whole watch collection going that I would have never started without this site with there deals. Origional package etc. people who are complaining should go shop in retail stores and pay the full price. My opinion.