HauteLook

Of course they don't reply to SiteJabber. Absolutely awful customer service. They charge at point of sale and it could be a very long time before you receive your purchase. And pray that you receive what your ordered and in good condition otherwise you are really in for a battle. There are too many sites with better selection, prices and above all customer care. I would not buy anything from this site again.

This website is ridiculous. I ordered several items. 3 of these items were fashion jewelry. They looked like costume jewelry from Target. After waiting weeks for delivery, I was so disappointed because they were gifts.
I called and was put on hold for so long the customer service agent sent me a return label and said she would waive the shipping fee.
I felt a little better until it took weeks for them to receive the return package.
Then I received an email crediting only one of the three items in the package.
What kind of service is this? The website looked like it had promise but their customer service is terrible

I wish I would have read reviews before placing an order. The deals they have on products we love is just completely not worth the wait or the bad customer service! I would rather pay full price on these items and receive them within a week! I placed two orders one on 1/19 the other on 1/20 lol I just received my Morphe order yesterday and my palette was broken! There was no "handle with care" sticker on the box so assume UPS man handled my box and ruined my palette. My theBalm products still have not shipped and I am worried I will receive them in the same condition. I have not heard back from Hautelook yet. If you are considering making a purchase off this website... don't do it! Unless you are willing to wait a whole month or more and have some of your products damaged be my guest.

Whoever designed and maintains this website is completely incompetent... it's the worst ever. I finally gave up trying to use this site because it's so frustrating and the DON'T care. I and apparently many others have told them about all the problems loading and navigating this website and nothing has been done. Too bad because some of their stuff is really nice, but it's not worth it. Goodbye Hautelook - I will "look" elsewhere for designer bargains.

Customer service flat out lies to you about shipping of products. Since it was my first purchase from hautelook I wanted to make sure that i received items in time so incase I didn't like it(or in my case, if the shoes didn't fit right) I could return it within the 30 day return policy that they have. Before I made my purchase I spoke to a customer service representative who assured me that I would receive the items in the time frame that they specified for that particular product. So I went ahead and I ordered the shoes 3 weeks ago which should have been here by now. Last week they sent me a tracking number for the order which still hasn't been updated. It has been 7 days since the label for UPS was created and the item still hasn't been picked up from their facility or shipped out. What annoys me the most is why Nordstrom would be affiliated with a company like Hautelook and ruin its reputation.

Good deals if you pay attention... not everything is good quality or good price. I do have to agree with other reviews, fulfillment is really poor (yes, I read the fine print). They receive their items from the manufacturer which takes a lot of time and then they ship from their warehouse. It often takes a month or more before you receive your order. Only once did I receive a shipment sooner. So, order for the season ahead! Also, customer service could be a lot better... they just tell you what they need to to get you off the phone. If you're really patient, worth the wait.

I have bought items on 10 different occasions and I have received 9 and I just started purchasing only this past Nov/2012. The prices are cheaper than retail or comparable to other sites though they might be a season or 2 behind. I have much more confidence with them than Beyond The Rack. Definitely wasted my dollars in that site. Only complaint is that I can not purchase certain things that are for whatever reasons, they can not deliver or ship to Canada where I reside.

I order regularly from this website, and I just want to say each time I had a wonderful experience, minus the customs/taxes Canada must pay by law. The prices are still great, with that said. The only issue I have ever experienced, was when I ordered a pair of jeans that came defective. They that had holes in them and were missing tags. I emailed them, they gave me a free shipping label to print out, on top of that they refunded me all my $$ including shipping. I mean, that was awesome how they would do that seeing how it was their fault, but it sucks how the deals are timed, because I won't ever encounter that same pair of jeans.

I have purchased over 50 items, over a thousand dollars in value. Initially, it was satisfactory service. However, in the past month I have had two disappointing incidents. I was sent the absolute wrong item, twice. Wrong item, wrong size, wrong color. Obviously, someone is being a bit careless. What sent me over the edge was the e-mail reply from their so-called customer service... "Sorry for your string of bad luck." Really?! So ordering from you is just a game of luck?! If I ever said that at my job, if be fired immediately. I will be deleting this application once my latest issue is resolved, taking my money somewhere where I'll receive proper customer care.

Hautelook uses deceptive pricing to entice their customers. During today's Morphe event, Hautelook claimed Morphe pallets originally compare at $39.99-44.99 when you can buy these exact same palettes on Morphe's website for $19.99-22.99. Hautelook claims it uses these inflated compare at prices from Morphe product pricing at boutiques or department stores when Hautelook should be looking to the prevailing price of these items, which would most certainly be the pricing from Morphe's own website. There's a huge difference in telling customers they are (falsely) saving $24.99 when they are really only saving $5.99 based off of the company's own website's pricing.

I ordered two items from the HauteLook sale. The order confirmation informed me it would take 2-3 weeks for my items to ship. After waiting over a 4.5 weeks and not receiving any type of communication from HauteLook or Nordstrom Rack, I sent an email inquiring about the state of my order. Only then was I informed that they were unable to fulfill any of my order. They refunded the money for the order back to my account and gave me a $20 credit to use on my next purchase. This attempt at customer service was certainly "too little too late." In my opinion, it is a very poor business model to not have exact knowledge of how many items are available before a sale begins. I will not be shopping at HauteLook or Nordstrom Rack in the future.