I have bought items on 10 different occasions and I have received 9 and I just started purchasing only this past Nov/2012. The prices are cheaper than retail or comparable to other sites though they might be a season or 2 behind. I have much more confidence with them than Beyond The Rack. Definitely wasted my dollars in that site. Only complaint is that I can not purchase certain things that are for whatever reasons, they can not deliver or ship to Canada where I reside.