HauteLook

HauteLook did a flash sale last month of jewelry. The sale indicated that merchandise would go out when the sale was completed. We were interested in a beautiful piece for Mother's Day. I actually contacted customer service to define where to ship it and to make sure we would get the piece in time. The rep said that would happen. Today - Friday - it is still not here. USPS has a tracking system that indicates it should have been received yesterday but now updates. In reaching out to customer service at HauteLook the rep simply stated that USPS had eight days to deliver the package. She didn't seem the least bit concerned that I had called before to make an informed decision.

Today, I reached the conclusion after many interactions with HauteLook that they are primarily interested in selling as much merchandise as possible and have little, if any concern about customers needs. Getting inexpensive luxury merchandise for myself is one thing. Getting a gift for a loved one? If they can't fulfill the expectation, tell us.

I love haute look. I am a very loyal customer and have been shopping with them for the last couple years or so. The only issue I've had ( after at least 20 orders this is the first issue to come up) was not getting an item I ordered for a trip in the estimated shipment date. I called customer service the week after it should have been delivered and not only were they extremely helpful and understanding, but they went above and beyond what most companies would do. The representative gave me her name and email address and she was going to investigate why my item had not arrived. I explained to her I ordered this item for an upcoming trip and I really needed it by a certain date or I would have to cancel the order. She updated me a couple days later through email and apologized about the delay. I decided to cancel the order but thanked haute look for the stellar customer service. I was refunded the full amount of the item no questions asked( despite it being a very expensive purchase). They also credited my account with a $30 for the inconvenience and understanding. I could not have been happier with the customer service representative. I've recently dealt with other online discount companies that are polar opposite of haute look when it comes to customer service and assistance with returns and what not and I will NEVER AGAIN order anything from that other company again due to poor customer service policies and communication skills. Making a customer happy like haute look is really how you keep loyal customers coming back!

I bought through Hatelook, a 7 Mankind Jeans and an italian handbag, both deliveries were planned for 2-3 weeks after the ebent closed. I accepted the delivery date, paid and waited long 3 weeks, finally I received an email for my jean delivery on the way and told me the handbag would be delivered separated. I received my jean in a wrong size and an email telling me sorry but they would cancel the handbag order due to short inventory. What?!?!?! I checked the website and for my surprise they opened again the same event with italian handbags, very unreliable and this website pkays with false advertisement. I'm not gping to buy here again

Waited almost 3 weeks for my home décor items. After following up with the Hautelook customer service (after no notice from them) twice, only half of my order arrived. After 2 weeks of chasing Hautelook for the remaining portion of my order I was advised the goods will NOT be delivered since they were overcommitted from the vendor and I would not be receiving my goods. I am still waiting on my card to be refunded - who knows how long that will take.

Safe to say I will NEVER be ordering from Hautelook again.

The 2 times I've purchased from this site the merchandise received was DIFFERENT than what was pictured. I purchased a $50 gold necklace that was described as being 30" in length (I specifically wanted a long necklace). When I received it, it was only 16". I called Customer Service to complain and the woman asked me "MAYBE YOU MEASURED IT WRONG. DID YOU MEASURE IT LENGTHWISE?" Did she think I was an idiot?

Then just recently I ordered Ben Sherman bag for my husband. The strap was shown to have a white racing stripe on it (the main reason why my husband wanted it.) We received it yesterday and the strap is solid black.

I will not be shopping here anymore!

I love the selection of products and the prices but i am very tired of the shipping wait. Every single time i buy something from them it takes a whole month to TWO months to get to me! I buy a winter jacket and by the time it gets here, its not even winter! I live in the US, so theres no excuse for this! Im getting very irritated. Still waiting on my item to ship and its been a month. Hasnt even SHIPPED yet. Rediculous! BEWARE HOLIDAY GIFT BUYERS: You definitely will not get your purchase by christmas!

I would give 0 stars if I could, bought a pair of shoes the heel broke with in one wear. Called someone at customer service and was informed that since I wore them they could not return them. Clearly a quality issue on their part so kinda ridiculous they won't work with me. Asked to speak to a supervisor ( as a retail manager myself is my least favorite sentence) who wouldn't bother to speak to me themselves and just had the representative do it, (which to me screams bad supervisor) to tell me the exact same thing. I have 18 year olds that work for me that can handle a situation better then those employees.
Takes a lot for me to complain since I have been on the other side of it numerous times, SAVE YOUR MONEY GO SOMEWHERE ELSE

PROS: Same pros as any other sample sale site - there are deals.

CONS: BE A SMART SHOPPER. On a few occasions, I have noticed that they'd OVERSTATE what the retail price would be. For instance, I remember shopping a particular brand of which I own many pieces. One shirt showed an MSRP much higher than the company's website, as well as every other legitimate boutique site online (like shopbop, revolve, etc.).

While the discounts are definitely under retail price, it might not be as big a discount as you may think.