Thumbnail of user davidh235

David H.

1
Level 1 Contributor

Contributor Level

Total Points
268

3 Reviews by David

  • Gilt

8/23/18

I've made purchases from Gilt for 7 years without a hiccup. Today, they delivered merchandise to an old address after sending to our current address for 5 years. IT migrated information without checking it. But, instead of the rep apologizing and offering to refund or expedite a delivery, I've been issued a trouble ticket and told a refund will be issued at some in the future. It didn't feel like Gilt. A bit of research shows it was sold to Rue La. Gilt is gone.

  • HauteLook

5/6/16

HauteLook did a flash sale last month of jewelry. The sale indicated that merchandise would go out when the sale was completed. We were interested in a beautiful piece for Mother's Day. I actually contacted customer service to define where to ship it and to make sure we would get the piece in time. The rep said that would happen. Today - Friday - it is still not here. USPS has a tracking system that indicates it should have been received yesterday but now updates. In reaching out to customer service at HauteLook the rep simply stated that USPS had eight days to deliver the package. She didn't seem the least bit concerned that I had called before to make an informed decision.

Today, I reached the conclusion after many interactions with HauteLook that they are primarily interested in selling as much merchandise as possible and have little, if any concern about customers needs. Getting inexpensive luxury merchandise for myself is one thing. Getting a gift for a loved one? If they can't fulfill the expectation, tell us.

  • MYHABIT

7/20/15

I have been an avid user of Gilt and Haute Look for years. I also work with Amazon.

I have not used My Habit regularly because the merchandise is spotty.

Today, I placed an order with My Habit using my mobile phone. I ordered a belt. Within moments, I received an e-mail that my belt and painting were on the way! I went to the site and tried to cancel the order within five minutes. It responded with a system error. I went online with Chat within a half an hour of placing the order. The representative said that my order was already on its way! I have been charged for a painting I did not intend to order. This note was followed quickly by My Habit's return policy in an e-mail.

Regardless of whether this experience is resolved, I'm done with them. The service experience didn't fit what is presented as a "premium" brand.

David Has Earned 28 Votes

David H.'s review of MYHABIT earned 9 Very Helpful votes

David H.'s review of HauteLook earned 4 Very Helpful votes

David H.'s review of Gilt earned 15 Very Helpful votes

David hasn’t received any thanks yous.

David doesn’t have any fans yet.

David isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user alicial528
alicia l. reviewed Gilt
3/14/24

I purchased a pair of boots reduced from $495 to $199.00. Should have known it was too good to be...

Thumbnail of user ajssmith78
A S. reviewed Gilt
2/12/24

I have ordered on Gilt's website 14 times, all got cancelled due to payment issues that no other...