HauteLook

This site is defunct and now it feeds to Nordstrom Rack which is FAB-U-LOUS! NORDSTROM IS THE BEST! MY OLD Review: This is not a scam site, but they are not serious about having the lowest prices. You have to do your homework before you purchase as they dont price match with other online sites like their parent company. Sometimes Nordstrom proper has cheaper prices. I search this site because they do have fantastic items and good prices, but you have to really work the site. Yes, they will over sell and cancel so you have to be prepared for that botched element of the site. Coach does the same thing.

I wish I can give 0 star! I'm so disappointed in HauteLook, they use Nordstroms quality and credibility to sell crappy product to customer. I'm the same victim as Karen B. I really like "George Nelson" so I order 1 clock that show in the picture that have "George Nelson" name on the face of the clock. And order George Nelson Hang It Wall Coat Rack that show in the HauteLook web with many cute colors. The Clock arrive with no "George Nelson" name on the face of the clock, it is a totally fake one. The coat rack arrive as totally white color! Totally not the one I order. Customer service are not helping much, I have live chat with them and have email them. I will never order with HauteLook again.

Biggest scam ever, they are using your money(INVEST) by making you pay for something thats not guaranteed you will ever get it. For example, you like something and you purchase it after a month and half they will cancel your order and say sorry we didn't have enough of it therefore you won't be getting the item. FALSE advertisements!... SCAM, scam, and scam!

The description specifically said, "George Nelson Walnut Atomic Clock." It was inexpensive and a final sale. When the order confirmation came through it said - Control Brand, George Nelson 1820 Walnut Atomic Clock." I didn't realized I'd been duped, until I received the package today - from Amazon! It's a Telechron imitation.
I will not be ordering from this company ever again and am truly dissappionted in Nordstroms and am likely going to stop doing business with them as well.

I ordered from hautelook.com on Oct. 14 and still haven't received my order (its 11/2 now) This website is beyond misleading. Upon checkout, it states your order will ship in 10-14 business days and items are returnable. HERE'S THE FRIGGIN' CATCH. The 10-14 days is how long it takes for the retailer to ship to hautelook and then your item can arrive anytime after that. THEN an item is returnable only for store credit! I talked to CS rep and the lady stated "we hope that people will read the FAQ's to know that we only give out store credit." Seriously?! I needed the item for an outing and called to cancel it because it was approaching 14 days and its still in friggn transit... Who takes that long to ship!?!?!? Needless to say, I've very displeased and WILL NOT be shopping from this site again because i don't like to feel like i've been "scammed" when making a $100 purchase.

So for Hautelook, they have authentic merchandise. They have two types of sales, the ones they already have merchandises in warehouse; the other ones, they don't. So if you bought from the event they already have merchandises in their own warehouse, it will be shipped within 2 days. They have UPS 2 days shipping so you will get what you ordered within a week.
But if it is the event they coordinate with other warehouses (it will say before you order), it will take more than 2 weeks for you to get what you ordered.
So before you order, you should evaluate if you can wait that long for the item. Actually, if it says 2 weeks-3 weeks, give it at least a month. (Its better to be surprised than disappointed.)
If you can wait a month for that item, the order it, there won't be any surprises, if not... Ummmm maybe find it at some other site would be a better choice.
:)

I have bought a few items from this site, and have been happy with the quality received, though I have only bought mainstream brands I'm already familiar with - DVF, Trina Turk, Hobo, Marika, etc. Though prepared to wait at least a couple weeks to receive.

HOWEVER - beware if you think there is any chance you may have to return something, because you will wait weeks to receive your refund, and keep on top of them to be sure you actually do. The last two times I've returned something I've had to follow up on the status of my refund after it showed being received by them a week+ before. The most recent times required multiple emails to customer service, who blamed the error on an IT glitch over a week ago, and I was just updated with the good news that they will be crediting my account in the next 3-5 business days.

I am shocked Nordstrom has any affiliation with such a shoddy organization. I have unsubscribed and will not spend my money with them again.

I ordered 2 guitars that were autographed by celebrities to the tune of $758 as Christams gifts. These were non-returnable. I should've known better. The autographs were legit ( I THINK0 but the guitars were cheap. Made-in-China, and not playable. No better than toy guitars. I tried to get in touch to complain. No one would do anything. I demanded a refund because they were not as advertised. Nothing. Then I got smart. I found the name of a board member (Greg Bettinelli), and found he was a member of Linked In, and a few other professional sites, so I complained to him publicly and directly. That night, I had a refund AND I was informed I could keep the guitars. PS.My musician son didn't even bother to take his home, it was so crappy., even tough it was allegedly signed by Chris Cornell.

I can say I had the Hautelook app on my iPhone for quiet some time and haven't used it. However a month after Christmas I took a look and their sales are remarkable. I have placed over 8 orders with them and have never have an issue with product at all. I will say this much PLEASE READ THE SHIPPING AND RETURNING POLICY. This company has never promised overnight nor fast shipping. Not all items are in their warehouse which means it's a process to get you're product. I can honestly and have recommended this site to my friends. It's nice to get good quality at a reasonable price when you can. For all of those who say this website is a scam how about you do you're research on the product you're interested in before and after viewing. And also people READ! That is the down fall about ordering online than in the store it requires you to READ.

The worst experience that I had so far online! I order some dresses (6) at Hautelook.com, after charging my account right away I had to wait a month to get the first dress, I'm a size medium/large, I order the dresses large thinking I rather had a dress a little bigger than one that won't fit, boy was I wrong!. That dress is so SMALL that it fits my niece who is a size 0 or XS! I am beyond furious, the tag said large, but it's not the right size! From all the reviews I know it would be a pain returning the dress and getting my money back, so I guess my niece will have a whole new wardrobe this spring! I'm still waiting for some beauty items that I order and the other 5 dresses (that like I said I've charged for, and still waiting for over a month) and NEVER AGAIN, I'll make sure all my friends and family knows what a ripped off Hautelook is!

This operation, now apparently owned by Nordstrom, is not set up to quickly fulfill orders. Standard operating procedure is to offer great-looking merchandise, charge your credit card immediately upon order placement, then provide no information on when delivery will occur. My experience is that clothing takes 10-15 days to ship, and there is no status report or update provided in the interim. I ordered a chair on June 18,2012 and as of July 5,2012 it continues to show "at hautelook warehouse" with an expected arrival date of July 12-23 -- with no shipping information.

They do not appear to have the merchandise the are charging for on-hand and ready to ship. That is how this business operates. So, if you want to pay now and wait with no information about what is going on -- this site is for you. There are other sites such as gilt.com and myhabit.com that ship orders the day they are placed. I'm holding off on doing more business with hautelook until they get their fulfillment system together.