Sarah B.

After not being able to track my order, I finally receive my order after two weeks. One of the dresses I purchased did not fit true to size what so ever ( despite the description) and I attempted to return this item. Since I was not a memeber when I ordered the dress it was nearly impossible to figure out how to make a return. Not only that, the receipt sent with the purchase did not specify the 21 day return policy, nor did it explain how to go about making a return as a guest. I finally emailed the customer service regarding my problem with figuring out how to make a return and since it was 24, they responded that it was beyond the timeframe to make a return. Point blank. I then called customer service because I had so many problems tracking my package to begin with and it was delivered beyond the estimated delivery date and nowhere on the receipt did it mention the return policy so all around I was not happy with the poor communication with something I had spent my hard earned money on. The customer service agent then spoke with a supervisor and granted me a store credit for the dress. She mentioned I wouldn't get an email about the store credit until Monday ( I called on a Saturday). I waited and waited and I received nothing from blue fly. I took the customer service agents name (Sabine) after she promised a store credit so then I emailed customer service again explaining what happend. ONCE again they told me the agent I spoke with was wrong and I cannot return the dress for a store credit. I am a very loyal customer to every other website I use and not have I once dealt with such a horrible company with not giving the slightest assistance to please their customers. This is how a company ends up with a bad reputation. Was I trying to play the system no? Have I tried making ridiculous returns on a regular basis no! I'm a new customer who will NEVER EVER order from blue fly again due to their poor communication skills and horrible return policy giving customers no assistance in even an exchange.

Whenever I purchase items from Victoria secret, I always know what to expect. They deliver the items in the expected time frame for shipping, most of the items are very true to size and it's always easy to make a return or exchange. Not once have I had issues with shopping at Victoria secret!

I used stich fix for the first time last month and loved it! They cator to your personal style and make it so easy to send back any items you are not a fan of. The stylist personalizes your order based on your a detailed survey about your style and requests of what you would like them to send you ( clothing, jewelry, outfits for a special occasion ect). By sending a return envelope that's pre paid, they make it very easy to send back any items that don't fit your style after trying them on. The stylist are friendly and are really interested in what it is your looking for. I also like how if ou purchase all 5 items they send, your get 25% off your order! I will definitely be using stich fix again!

I love haute look. I am a very loyal customer and have been shopping with them for the last couple years or so. The only issue I've had ( after at least 20 orders this is the first issue to come up) was not getting an item I ordered for a trip in the estimated shipment date. I called customer service the week after it should have been delivered and not only were they extremely helpful and understanding, but they went above and beyond what most companies would do. The representative gave me her name and email address and she was going to investigate why my item had not arrived. I explained to her I ordered this item for an upcoming trip and I really needed it by a certain date or I would have to cancel the order. She updated me a couple days later through email and apologized about the delay. I decided to cancel the order but thanked haute look for the stellar customer service. I was refunded the full amount of the item no questions asked( despite it being a very expensive purchase). They also credited my account with a $30 for the inconvenience and understanding. I could not have been happier with the customer service representative. I've recently dealt with other online discount companies that are polar opposite of haute look when it comes to customer service and assistance with returns and what not and I will NEVER AGAIN order anything from that other company again due to poor customer service policies and communication skills. Making a customer happy like haute look is really how you keep loyal customers coming back!