Stitch Fix

I set up 2 accounts. 1 for me, and 1 for my son using 2 different e-mails. They de-activate my son's account, but continue to send clothes and charge me. I have no way to check out or cancel the account. I have at least 12 e-mails into customer service and the issue remains unresolved. Very disheartening!

I used to love it when you could make monthly payments- now they stopped that so I will no longer use them because of that. They are expensive but good quality clothes but personally can't afford over $200 for 4-5 pieces of clothing. I'm done

The company is incapable of listening to anything besides what you tell them for your size. They don't actually style anything towards what you need, they just try to send you what they have.
You want business casual for work? How about a crop top sweater?
0/10 terrible service it's a WASTE of money

I liked having a stylist occasionally picking out items. But they really gouge you if you want to return, or return clothes. Additionally be VERY careful to examine clothes,if you don't wear them immediately! I bought a sweater, put it on my shelf, 11 months later I went to wear it. AND just noticed today when wearing it for FIRST time, there is a 1-2 inch rip in an underarm seam! Stitch Fix refuses to exchange, replace, or credit AT ALL!

Cancel option is removed from home page AND to chat loops to please login. The selection is sub par and almost always can be found on line cheaper. I cancelled in writing with a return. This was ignored. Shipment s keep coming and credit card still being charged
L.Mize

I have used stitch fix for well over a year and spent HUNDREDS of dollars with them. The problem is, you can't ever cancel. Or remove your payment method from the website. I received another "fix" after I had canceled. Even if you turn off automatic shipments, the only option is to pick your next shipment date and you have to login and keep postponing to infinity. It's ridiculous. And there is no way to talk to a real person. Never again!

I've been a customer for a year. Most stuff I keep is inexpensive - so the low quality is not necessarily a problem. But then I paid $138 for a little leather purse by American Leather Co and within 6 months the color started rubbing off badly. Stitch Fix would not back up their product - no remedy was available. When I told them that did not make me feel like I should continue being a customer, they went into my account and turned off my seasonal shipments "for me." Terrible customer service. Not getting anything from here ever again.

On February 8th 2024 without my consent they took most of my money out of my bank account and they weren't even supposed to do that until around the 3rd of the month so they got thieves and backstabbers working for them and their employees don't care about their customers' allergies cuz I've had the same clothes back that I was allergic to

The quality decline of their clothing is really noticeable. Their cost cutting measures are making this service unappealing. This is in addition to the super inaccurate AI they are trying to replace people with. It just keeps getting worse. I bought a pair of shoes that are no longer show shaped after a whopping hour. I'll stick to other styling services thay offer actual styling and more than disposable fast fashion at a premium price.

I really enjoy the idea of this service. I don't like shopping myself and I thought it amazing that I could have someone with more style than I help me with my clothes shopping. Their customer service and returns were always top-notch. I had an order go missing in the mail and they sent me another immediately, no questions asked. Any issue I brought to them was rectified quickly and satisfactorily. I bought from them primarily because it was so easy to order and return items and I could trust their customer service.

However, after having the service for over a year (with hundreds of dollars spent on clothing), I canceled my subscription with a sour taste in my mouth. Despite my detailed notes/requests, I was often sent shapeless, unflattering pieces that I could see my grandmother wearing (I am 25). Sometimes I did receive items I really liked, but often the other picks were just "eh". Whenever I would request to keep a stylist, I would end up with a new stylist anyway. I took the time to leave detailed feedback on every single piece I kept or returned as they recommended, but either I felt that the stylists did not take any of this feedback into consideration, OR they took it to the extreme. I mentioned in one note that my favorite color was olive green and after that everything they sent me was that color... come on, I don't need everything I own to be only ONE color!

Not too long after they opened the online shop I quit the subscription. I continued to purchase items that I specifically chose. It was around this time that I found that the clothing I had purchased in the fixes - jeans, shirts, shoes - was just not holding up. The items I got were very, very poor quality. I would expect $45 shirts and $80 jeans to last longer than a $5 fast-fashion blouse from Ross. I no longer buy from Stitch Fix at all because the quality was a massive disappointment. The service is simply not worth it for the price.

I first started using Stitch Fix in 2019 after I had lost a lot of weight and was still hiding in baggy clothes. The service got me to try new things and I even got back into dresses. The jeans they sent were always perfect. Lately though it's not been as good, for instance I specifically instructed "no leggings" and ended up receiving 2 pairs. I do think it's worth a try because it's fun to get a box of clothes to try on. I have never had any issues with stopping and starting my subscription.

I did the style profile, let them know in general what I was looking for and what I liked to wear, and they sent me a box of poor quality, ill fitting crap some of which blatantly ignored what I asked for.

I filled out the form saying I didn't want any of it and that I would return it. They charged me anyways (and charged more than it said on the receipt) and are totally unresponsive now that I'm trying to figure out how they can charge me for stuff I returned.

Absolutely 100% avoid this company.

I received a personalized shipment at the end of May that was more for cool weather. I quickly tried everything on to be sure it fit and then put it away for the fall. I pulled out the clothes in October and noticed one of the sweaters had a hole in it. A $58 sweater. I emailed right away to see if there was anything that could be done. But since I was out of the 30 day return window there was no budging. I emailed back and forth a few times to make sure they actually understood that it was brand new with tags on and just out away for the summer. No options. I was told they were sorry for the inconvenience. I have cancelled my subscription because I am in awe of the lack of customer service.

The worst customer service. Very rude & selfish company. I got charged for products I returned. Very disappointed

Ordered and returned the items I received. I was very disappointed in the quality, patterns, and the items were severely overpriced! Canceling is difficult, and after contacting them to have your account deleted, they still email you anyway. Beware of companies who don't answer the phone!

I have been with Stitch Fix for few years. Bought two blouses last year that weren't cheap. Within a little over a year they shredded and are unwearable. Stitch Fix states it's past the time where they can replace them. I expected these to last longer so quality is poor. Customer Service when I said I was disappointed and am leaving. They basically told me oh well and sorry to see you go. Sad for the amount of money I have spent with them and never had a complaint, I expected better service!

This last fix was to say the least,disappointing! And now I'm done! Stylist did not go by the note..

I've used stitch fix alot, I've never been dissatisfied and they get my style sense. Now we can even pick out a item with freestyle that we would like to have. Great company highly recommend

I order quite a few clothes online and Stitch Fix is by far the worst. Customer service does not exist. Seems it's on purpose so they do not have to deal with customers. You will get continually charged and unfortunately will have to close all your payment methods on your end otherwise it doesn't stop. There's no way to detach what your payment method is. As you can see- the company doesn't address any reviews on any sites so they obviously have no process on customer service.

I was super excited about trying this. I plugged in all the info they required. Out of 10 things I bought 2. A pair of shoes & a sweater. I've had both for 2 months now. The shoes are splitting, the laces already frayed & the color is coming off of the shoes. The sweater I dry cleaned 2 times after the second time it came back so small, but it didn't matter the hole in the armpit also got larger. I paid $85 for painted shoes & 65 for a sweater I wore 3 times. Don't trust them! Just go shopping!

You pay a $20 stylist fee, but I strongly believe that no stylist is actually involved in subsequent fixes. The first fix was.great, but then everything just got more overpriced and completely ignored my preferences, even when I left detailed notes for the "stylist." Account cancelled and I will never go back. Customer service is a joke as well.

I tried Stitch Fix from April - June 2023 and it was a bust. It's GREAT for my husband, he's kept all kinds of cool shoes and clothing when he first started, but for women, good lord, no matter how many times I posted Style Info, Messages to my Stylist etc, they kept sending me the most horrible 'suburban Mom' junk... and it's expensive junk! Yoga Pants, Fleece Joggers, Heavy Sweaters, Zipped Jackets, Jeans that were too tight...when the Style I chose was "Boho", "Loose Fitting Prairie Shirts", "Baggy Boyfriend Jeans", "Leather Hippie Flats". I've opted to cancel, but you can't really cancel can you? It's just the option to "Buy on Demand" instead of receiving monthly auto-shipments. Honestly I'd rather just deactivate my whole account.

I tried three boxes from stitch fix, this was over, priced, Walmart, wardrobe, not even close to what I was requesting. It was a lot of clothes for older people, and I specifically was looking for a wardrobe for work. These were all low quality items and each time you're writing a detailed review about what you need but I don't know if anyone is reading it.