kalani s.

I received gift cards *******@stitchfix & they made my account inactive because I dont keep my CC unlocked for yall to set up my account, As a courtesy if I have my card unlocked for this procedure for 24 hours yall can "verify" my card smh then yall not charging anything on my card unless I am buying something then they canceled my PAID order and I had to reach out to their customer service smh, your loss I know how to shop! I just thought this would be a nice service since I liked a lot of the items on their website, I hope I get my order that I had to submit twice, if not I didn't spend any money on it, but will spread this bad customer reaction, I cant even track my package "if" they process it smh Just poor service.

12/26/23, I am trying to get a tracking order for the items that I purchased with a gift card and they are still giving me a run around, at this point I just want what I ordered since they cant give me a refund sincfe it was a gift card, I called their customer service and they say they cant tell me anything since someone it working with me, but they are giving me the email run around! Smh just sad extremely dissatified with the total customer experice and that it rare with me, I try to give grace.